WorksheetsJAZZ BSD
Total questions: 10
Worksheet time: 20mins
Name
Class
Date
1.
If package is control-300, while on international roaming can customer recharge his/her wallet balance through scratch card using USSD (*123*14DigitCode# and press SEND)
a)
true
b)
false
2.
If customer is using control package, base rate plan for data is
a)
2.39 (inclusive of tax)
b)
2.39 (without tax)
c)
10 (without tax)
3.
Recurring charges of Business Line Basic are
a)
Rs.3500 + Tax
b)
Rs.2200 + Tax
c)
Rs.2500 + Tax
d)
Rs.1500 + Tax
4.
If SPOC requested to change BHC to “CD + Email” against all of his company numbers, we have to update “CD + Email” against all numbers in hierarchy
a)
true
b)
false
5.
Preffered Browser for Jazz Business World is
a)
Opera
b)
Chrome
c)
Explorer
d)
Safari
6.
Range for office in a box devices for WIFI is
a)
200 meters
b)
400 meters
c)
500 meters
7.
Customer cannot subscribe to 1 Bolt-On from each category: IDD-NA, IDD-EU, and IDD-Asia.
a)
true
b)
false
8.
The top priority in the Control Catalogue Data Priority sequence will be
a)
IN Bundle (Control & JB)
b)
Bolt-ons (Control & JB)
c)
Out Bundle
9.
Data Bundles are one time purchase and will be valid till next bill run.
a)
true
b)
false
10.
When Dealing with a Customer, You Should Not?
a)
Get caught up in an argument.
b)
Use the word "NO"
c)
Give out orders or place blame on the Customer.
d)
All of the above
100 %
