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WorksheetsProfessional Communication Pre-Assessment
Total questions: 29
Worksheet time: 58mins
Communication between a business and its employees is called which of the following?
External communication
Public relations
Internal Communication
Employer relations
Which of the following is the meaning or subject of information being communicated?
Message
Medium
Receiver
Feedback
John is sending out a customer satisfaction survey to his company's past customers. This is an example of which of the following?
Observational study
Experimental research
Normative survey research
Experimental survey research
Which of the following allows individuals to use their understanding of others to choose how to think and act?
Emotional intelligence
Personality management
Orderly thinking
Motivating rational
Which of the following styles of citations is used by the following citation? Brody, J.E. (2007, December 11). Mental reserves keep brain agile. The New York Times, p. A13
APA
MLA
Chicago
ASA
When using terms such as, “I,” “You” and “Me” in writing, which of the following types of language is being used?
Inclusive
Exclusive
Normal
Effective
Which of the following is a set of social rules which facilitate Internet interaction?
Netiquette
Spamming
Phishing
Flaming
Charlie was just put in charge of the accounting department. Charlie’s plan to manage his employees is to rely heavily on using policies, procedures and regulations, as well as making all of the decision with little input from his employees. Which of the following types of leadership will Charlie be using?
Abdicratic
Authoritarian
Participative
Laissez faire
Which of the following is the opening greeting of a letter or memo?
Salutation
Heading
Body
Enclosures
Sarah has written a paper and organized the information where the most important is included first, followed by supporting and less important information. Which of the following organizational styles did Sarah use?
Deductive reasoning
Inductive reasoning
Scaled pyramid
Inverted pyramid
Convicing an audience to accept a proposal is which type of presentation
Persuasive
Motivational
Informative
Giving specific information about products, procedures, rules, and regulations is which type of presentation
Persuasive
Motivational
Informative
Getting the audience to act or change their behavior or belief is which type of presentation
Persuasive
Motivational
Informative
Which of the following describes an indirect object?
Noun which receives an action
Phrase which has all the necessary parts to be a sentence
Vocabulary which relates to class subjects or professions
Terms which provide a name or assign a category
Which of the following is an important part of evaluating or assessing presentation performance?
Answering questions about the speech
Making a good first impression
Identifying the main topic
Pointing out mistakes to correct them for next time
What is the term used for justifying, proving or enhancing the points which are being made?
Connection
Review
Support
Evaluate
Which of the following presentation types would be best for presenting information about a new computer program which is going to be used in your office?
Persuasive
Informative
Generic
Motivational
The statement “I wish I had more money so I could go to the movies” is an example of which of the following styles of communication?
Assertive
Aggressive
Passive
Passive aggressive
Which of the following refers to the channels through which the information moves from the sender to the receiver?
Messenger
Medium
Sender
Creator
In which position should a microphone be held when speaking?
Horizontally out from your mouth
Vertically at your chin
At your belly button
Horizontally at your chin
Why is it important to take notes during lectures or discussions?
To make sure the speaker does not change their opinion in later lectures
To quiz the speaker
To reuse the notes when giving your own presentation
To have the opportunity to review the material later
Which of the following is an inappropriate way to communicate with customers?
Using a customer’s proper name
Inviting customers to a “customer appreciation party”
Telling customers what they want and need
Sending out flyers which display information on upcoming sales or new products
Which of the following is NOT a part of the listening process?
Hearing
Understanding
Focusing
Talking
Which type of memo is sent from a worker to a supervisor after returning from a business trip
Directive
Response
Trip
Field report
Which type of memo is sent in order to reply to a question or information requested
Directive
Response
Trip
Field report
Which type of memo is sent to report on inspection and procedures
Directive
Response
Trip
Field report
Which type of memo is sent in order to state policies or procedures the writer wishes the reader to follow
Directive
Response
Trip
Field report
The acronym TIPP stands for which of the following?
Tone, Interaction, Pitch, Pause
Time, Inflection, Pitch, Pause
Tone, Inflection, Pitch, Pause
Tone, Inflection, Pace, Pause
Which of the following are the three keys to successful teamwork?
Cooperation, compromise and collaboration
Organization, instruction and leadership
Opinions, facts and thoughts
Goals, objectives and feedback
