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Chap 1,2 and 4 Communication, Personality and Character

Total questions: 50

Worksheet time: 25mins

Name
Class
Date
1.

People combine verbal and nonverbal messages to communicate their thoughts and feelings.

a)

True

b)

False

2.

Nonverbal communication can be expressed face-to-face, on the phone, or by e-mail.

a)

True

b)

False

3.

When engaging in active listening, you should already have your mind made up concerning whether the speaker’s opinion is correct, so that you are not swayed by what she says.

a)

True

b)

False

4.

The statement “I feel frustrated when you don’t listen to what I’m saying because it makes me feel that you’re not interested in my ideas” is an example of a mixed message.

a)

True

b)

False

5.

An important part of 2 way communication is feedback.

a)

True

b)

False

6.

Good communication is optional to healthy relationships because friends can easily read each other's body language.

a)

True

b)

False

7.

Why are "I" messages an effective way of communicating?

a)

a.They cause faulty feedback.

b)

b. They frequently send mixed messages.

c)

c. They are less likely to cause negative feelings.

d)

d. They depend on nonverbal communication.

8.

What is the primary problem with mixed messages?

a)

a. They encourage people to give feedback.

b)

b. They can cause confusion and misunderstandings.

c)

c. They discourage people from engaging in nonverbal communication.

d)

d. They encourage people to use an assertive communication style.

9.

What is true of a person who engages in active listening?

a)

He is more likely to learn from the person who is speaking than a passive listener

b)

He is more likely to be self-absorbed than a passive listener.

c)

He is likely to become upset or angry with the speaker's message.

d)

He generally does not want to hear anyone else's point of vies.

10.

Crossing your arms across your chest when your parent asks you to do a chore is an example of

a)

verbal communication

b)

passive listening

c)

active listening

d)

non-verbal communication

11.

Giving _______ is a way of confirming you have understood a message correctly.

a)

reinforcement

b)

feedback

c)

criticism

d)

a hug

12.

What rule should you follow to use e-mail effectively?

a)

a. in order to save time, leave the subject line blank.

b)

b. Use the "Reply All" function, even if the e-mail does not apply to everyone in the group.

c)

c. Never assume that your e-mails will be private.

d)

d. Don't bother to proofread e-mails because no one cares about grammar and spelling.

13.

Why are good communication skills essential in today's world?

a)

a. They encourage the development of good relationships.

b)

b. They aid us in working efficiently.

c)

c. They help us resolve problems.

d)

d. all of the above.

14.

When you show empathy for a person who is upset and needs to unload negative feelings, what are you providing?

a)

a. constructive criticism

b)

b. placebo effect

c)

c. feedback

d)

d. mixed messages

15.

Controlling _________ is a nonverbal way to manage the image that you project to others as a part of communication.

a)

anger

b)

your feelings

c)

body language

d)

your face

16.

Those who __________ positive changes have an opportunity to overcome challenges

a)

disregard

b)

initiate

c)

evaluate

d)

resist

17.

__________ can affect your self-esteem if you constantly put off doing something.

a)

delaying

b)

stalling

c)

deviation

d)

procrastination

18.

Learn and practice new skills throughout your life to develop your ________________

a)

personal growth

b)

self image

c)

college resume

d)

status in school

19.

When you have confidence, you have high ___________

a)

grades in school

b)

expectations

c)

self-esteem

d)

morality

20.

Having _____________ means that you are more likely to recover from a difficult change.

a)

resiliency

b)

high self-esteem

c)

abstinence

d)

good grades

21.

You are practicing ___________________ when you make a deliberate decision to avoid the use of alcohol.

a)

patience

b)

self-rightousness

c)

self-confidence

d)

abstinence

22.

A person’s character is built upon his personal _______________

a)

experiences

b)

wealth

c)

values

d)

goals

23.

Making the right ethical choice based on your values and standards is an indication of _______________

a)

character

b)

education

c)

privilege

d)

respect

24.

.

What is an example of learning values indirectly?

a)

modeling your behavior on that of your mentor

b)

obeying the rules established by your parent

c)

accepting guidance from a friend

d)

all of the above

25.

Which of these is most likely to influence a person to make choices that go against his own personal code of conduct?

a)

a. family values

b)

b. peer pressure

c)

c. personal standards

d)

d. religious traditions

26.

.

Why is developing character often difficult?

a)

It is a learning process, and individuals typically make many mistakes along the way.

b)

Individuals have to depend on their own values and generally cannot count on family or friends to help them.

c)

Because there are few consequences for bad behavior, individuals are tempted to do whatever is easier

d)

all of the above.

27.

Meyers Briggs Personality test can

a)

tell you what to think about yourself

b)

solve problems with your self esteem

c)

explain problems with life issues

d)

help understand how people make decisions

28.

Joe decides to write his own term paper instead of copying one from a friend. This is an example of:

a)

.

ethical choice

b)

character flaw

c)

universal value

d)

cultural norm

29.

What is a success strategy that can turn your goals into reality?

a)

productivity

b)

visualization

c)

motivation

d)

dream big

30.

The conscious act of planning your life with daily, monthly, and yearly goals, instead of just letting things happen, is called..........

a)

visualizing your future

b)

looking for inspiration

c)

s.m.a.r.t. goals

d)

focusing on productivity

31.

__________ is the unhealthy compulsion to do things perfectly due to the fear of taking risks and making mistakes.

a)

perfectionism

b)

scheduling

c)

procrastination

d)

arrogance

32.

Providing skilled and competent services; being honest, courteous, and sincere; maintaining client confidentiality; participating in continuing education; and distributing accurate information are five actions of a

a)

aesthetic

b)

personal code of ethics

c)

personality test

d)

the golden rule

33.

Which action is the best example of a long-term goal?

a)

getting to class on time

b)

becoming a salon owner

c)

graduating from Jr. year

d)

completing homework assignments

34.

A short term goal is a goal that should be able to be accomplished in ___________________ or less.

a)

2 years

b)

a day

c)

a week

d)

a year

35.

Professionals who practice active listening and have both non-verbal and verbal skills, are effective at _____________.

a)

goal setting

b)

communication

c)

time management

d)

creative inspiration

36.

_____ message is also known as the ability to deliver truthful, even sometimes critical or difficult messages in a kind way.

a)

I

b)

you

c)

a quiet

d)

an empathetic

37.

A combination of understanding, empathy, compassion, responsiveness, and acceptance can best be described as _______________.

a)

professionalism

b)

sensitivity

c)

stability

d)

diplomacy

38.

_____________ means putting things off until the last minute.

a)

procrastination

b)

perfectionism

c)

ethics

d)

game plan

39.

A statement that establishes the purpose and values for which an individual or institution lives and works by is called............

a)

a pledge of honesty

b)

a mission statement

c)

goal setting

d)

a game plan

40.

Non-verbal communication includes

a)

posture

b)

tone of voice

c)

pitch

d)

distance of podium

41.

A personality test like Meyers/Briggs helps show people how they perceive the world around them and make decisions. It includes 4 letter codes that provide insight, and include

a)

4.0, 5.0, 6.0 and 7.0

b)

ESFP

c)

A-D

d)

1356

42.

Providing skilled and competent services; being honest, courteous, and sincere; maintaining client confidentiality; participating in continuing education; and distributing accurate information are five actions of a

a)

aesthetic

b)

personal code of ethics

c)

personality test

d)

the golden rule

43.

Good communication can occur, or take place, when

a)

you make yourself heard

b)

you put away your phone and lean back

c)

people send verbal and nonverbal messages of respect.

d)

you practice agreeing with the speaker

44.

To communicate well is to build rapport, which means

a)

being listened to and accepted

b)

to speak clearly

c)

be appear to be friendly

d)

to begin rapping cause it is a fun way to share ideas

45.

Using tact means to

a)

speak sharply

b)

communicating a difficult topic in a way that avoids hurt feelings

c)

be blunt to grab your listeners attention

d)

be frank and try to belittle your listener

46.

Included in the pillars of communication from your ppt assignment are 1. Assertiveness/Persistence - Be serious about your situation. 2. Authenticity - Be true. 3. Open-mindedness - Think respect to others mind too. 4. Empathy Be a feeling to others as a human being. 5. Clarity - clear to the subject. 6. Listening - listen to others too.

a)

the pillars also included I messages, which is missing from above.

b)

false these are not the pillars mentioned in video

c)

false only 1,2,3 and 4

d)

true, all of the 6

47.

Your appearance can be a form of non-verbal communication

a)

True

b)

False

48.

The belief that all members of a given group are the same

a)

prejudice

b)

fake news

c)

stereotype

d)

hate group

49.

To ______ is to insert something into a conversation.

a)

interrupt

b)

pause

c)

criticize

d)

interject

50.

An important part of two way communication is in your own words, _________what the speaker said to you.

a)

criticize

b)

restate

c)

memorize

d)

deflect