WorksheetsChap 1,2 and 4 Communication, Personality and Character
Total questions: 50
Worksheet time: 25mins
People combine verbal and nonverbal messages to communicate their thoughts and feelings.
True
False
Nonverbal communication can be expressed face-to-face, on the phone, or by e-mail.
True
False
When engaging in active listening, you should already have your mind made up concerning whether the speaker’s opinion is correct, so that you are not swayed by what she says.
True
False
The statement “I feel frustrated when you don’t listen to what I’m saying because it makes me feel that you’re not interested in my ideas” is an example of a mixed message.
True
False
An important part of 2 way communication is feedback.
True
False
Good communication is optional to healthy relationships because friends can easily read each other's body language.
True
False
Why are "I" messages an effective way of communicating?
a.They cause faulty feedback.
b. They frequently send mixed messages.
c. They are less likely to cause negative feelings.
d. They depend on nonverbal communication.
What is the primary problem with mixed messages?
a. They encourage people to give feedback.
b. They can cause confusion and misunderstandings.
c. They discourage people from engaging in nonverbal communication.
d. They encourage people to use an assertive communication style.
What is true of a person who engages in active listening?
He is more likely to learn from the person who is speaking than a passive listener
He is more likely to be self-absorbed than a passive listener.
He is likely to become upset or angry with the speaker's message.
He generally does not want to hear anyone else's point of vies.
Crossing your arms across your chest when your parent asks you to do a chore is an example of
verbal communication
passive listening
active listening
non-verbal communication
Giving _______ is a way of confirming you have understood a message correctly.
reinforcement
feedback
criticism
a hug
What rule should you follow to use e-mail effectively?
a. in order to save time, leave the subject line blank.
b. Use the "Reply All" function, even if the e-mail does not apply to everyone in the group.
c. Never assume that your e-mails will be private.
d. Don't bother to proofread e-mails because no one cares about grammar and spelling.
Why are good communication skills essential in today's world?
a. They encourage the development of good relationships.
b. They aid us in working efficiently.
c. They help us resolve problems.
d. all of the above.
When you show empathy for a person who is upset and needs to unload negative feelings, what are you providing?
a. constructive criticism
b. placebo effect
c. feedback
d. mixed messages
Controlling _________ is a nonverbal way to manage the image that you project to others as a part of communication.
anger
your feelings
body language
your face
Those who __________ positive changes have an opportunity to overcome challenges
disregard
initiate
evaluate
resist
__________ can affect your self-esteem if you constantly put off doing something.
delaying
stalling
deviation
procrastination
Learn and practice new skills throughout your life to develop your ________________
personal growth
self image
college resume
status in school
When you have confidence, you have high ___________
grades in school
expectations
self-esteem
morality
Having _____________ means that you are more likely to recover from a difficult change.
resiliency
high self-esteem
abstinence
good grades
You are practicing ___________________ when you make a deliberate decision to avoid the use of alcohol.
patience
self-rightousness
self-confidence
abstinence
A person’s character is built upon his personal _______________
experiences
wealth
values
goals
Making the right ethical choice based on your values and standards is an indication of _______________
character
education
privilege
respect
.
What is an example of learning values indirectly?
modeling your behavior on that of your mentor
obeying the rules established by your parent
accepting guidance from a friend
all of the above
Which of these is most likely to influence a person to make choices that go against his own personal code of conduct?
a. family values
b. peer pressure
c. personal standards
d. religious traditions
.
Why is developing character often difficult?
It is a learning process, and individuals typically make many mistakes along the way.
Individuals have to depend on their own values and generally cannot count on family or friends to help them.
Because there are few consequences for bad behavior, individuals are tempted to do whatever is easier
all of the above.
Meyers Briggs Personality test can
tell you what to think about yourself
solve problems with your self esteem
explain problems with life issues
help understand how people make decisions
Joe decides to write his own term paper instead of copying one from a friend. This is an example of:
.
ethical choice
character flaw
universal value
cultural norm
What is a success strategy that can turn your goals into reality?
productivity
visualization
motivation
dream big
The conscious act of planning your life with daily, monthly, and yearly goals, instead of just letting things happen, is called..........
visualizing your future
looking for inspiration
s.m.a.r.t. goals
focusing on productivity
__________ is the unhealthy compulsion to do things perfectly due to the fear of taking risks and making mistakes.
perfectionism
scheduling
procrastination
arrogance
Providing skilled and competent services; being honest, courteous, and sincere; maintaining client confidentiality; participating in continuing education; and distributing accurate information are five actions of a
aesthetic
personal code of ethics
personality test
the golden rule
Which action is the best example of a long-term goal?
getting to class on time
becoming a salon owner
graduating from Jr. year
completing homework assignments
A short term goal is a goal that should be able to be accomplished in ___________________ or less.
2 years
a day
a week
a year
Professionals who practice active listening and have both non-verbal and verbal skills, are effective at _____________.
goal setting
communication
time management
creative inspiration
_____ message is also known as the ability to deliver truthful, even sometimes critical or difficult messages in a kind way.
I
you
a quiet
an empathetic
A combination of understanding, empathy, compassion, responsiveness, and acceptance can best be described as _______________.
professionalism
sensitivity
stability
diplomacy
_____________ means putting things off until the last minute.
procrastination
perfectionism
ethics
game plan
A statement that establishes the purpose and values for which an individual or institution lives and works by is called............
a pledge of honesty
a mission statement
goal setting
a game plan
Non-verbal communication includes
posture
tone of voice
pitch
distance of podium
A personality test like Meyers/Briggs helps show people how they perceive the world around them and make decisions. It includes 4 letter codes that provide insight, and include
4.0, 5.0, 6.0 and 7.0
ESFP
A-D
1356
Providing skilled and competent services; being honest, courteous, and sincere; maintaining client confidentiality; participating in continuing education; and distributing accurate information are five actions of a
aesthetic
personal code of ethics
personality test
the golden rule
Good communication can occur, or take place, when
you make yourself heard
you put away your phone and lean back
people send verbal and nonverbal messages of respect.
you practice agreeing with the speaker
To communicate well is to build rapport, which means
being listened to and accepted
to speak clearly
be appear to be friendly
to begin rapping cause it is a fun way to share ideas
Using tact means to
speak sharply
communicating a difficult topic in a way that avoids hurt feelings
be blunt to grab your listeners attention
be frank and try to belittle your listener
Included in the pillars of communication from your ppt assignment are 1. Assertiveness/Persistence - Be serious about your situation. 2. Authenticity - Be true. 3. Open-mindedness - Think respect to others mind too. 4. Empathy Be a feeling to others as a human being. 5. Clarity - clear to the subject. 6. Listening - listen to others too.
the pillars also included I messages, which is missing from above.
false these are not the pillars mentioned in video
false only 1,2,3 and 4
true, all of the 6
Your appearance can be a form of non-verbal communication
True
False
The belief that all members of a given group are the same
prejudice
fake news
stereotype
hate group
To ______ is to insert something into a conversation.
interrupt
pause
criticize
interject
An important part of two way communication is in your own words, _________what the speaker said to you.
criticize
restate
memorize
deflect
