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SCD Kick-Off part 1

Total questions: 8

Worksheet time: 4mins

Name
Class
Date
1.

How many phases are there in the consulting Process?

a)

3

b)

4

c)

5

d)

6

2.

What is the correct chronological order of the 4 consulting phases?

a)

Implementation&Execution / Solution Development / Planning / Demand Creation

b)

Solution Development / Planning / Demand Creation / Implementation&Execution

c)

Planning / Demand Creation / Solution Development / Implementation&Execution

d)

Demand Creation / Solution Development, / Implementation&Execution

3.

What is the intended role for customer solutions within SCD Kick-Off?

a)

Solution Consultant

b)

Project Sponsor

c)

Project Requestor

d)

ISC Program Manager

4.

Where can you find consulting guidance documentation and templates?

a)

myKN for customers

b)

KN Box

c)

On the KNet...

d)

In the SCD Consulting Toolbox

5.

Who approaches Customers for a consulting opportunity?

a)

Customer Solutions

b)

Key Account Managers or Field Sales

c)

Senior Management

d)

All of the above

6.

During the customer situation assessment we evaluate Opportunity vs.

a)

Time Investment

b)

Costs

c)

Implementation Lead Time

d)

Credit Limit

7.

Global Footprint, Customer Logistics Dashboard, and myKN Quote & Book are examples of ...

a)

Values

b)

Features

8.

Increased revenue, reduced costs and reduced risks are examples of ...

a)

Value

b)

Feature