NEW
Font size
S
M
L
XL
WorksheetsMarketing Management Chapter 11
Total questions: 22
Worksheet time: 7mins
Name
Class
Date
1.
The process of achieving company goals by effective use of resources through planning, organizing, and controlling.
a)
management
b)
vertical organization
c)
middle management
d)
empowerment
2.
A hierarchal up-and-down structure in which tasks and responsibilities of each are clearly defined.
a)
horizontal organization
b)
vertical organization
c)
resources
d)
organizing
3.
Those who make decisions that affect the whole company (CEO, president, COO, CFO, vice president).
a)
empowerment
b)
middle management
c)
top management
d)
supervisory-level management
4.
The type of management that implements the decisions of top management, plans how the departments under them can work to reach top management's goals.
a)
middle management
b)
vertical organization
c)
horizontal organization
d)
supervisory-level management
5.
Type of management in which managers supervise the employees who carry out the tasks assigned by top & middle management.
a)
controlling
b)
middle management
c)
top management
d)
supervisory-level management
6.
All things used in producing goods or services; a source of aid or support that may be drawn upon when needed.
a)
organizing
b)
exit interview
c)
resources
d)
controlling
7.
A type of management style in which top management shares decision making with self-managing teams of workers who set their own goals and make their own decisions.
a)
horizontal organization
b)
supervisory-level management
c)
vertical organization
d)
middle management
8.
Encouraging team members to contribute to and take responsibility for the management process.
a)
middle management
b)
empowerment
c)
controlling
d)
organizing
9.
Setting goals for a project and determining how to reach them.
a)
organizing
b)
controlling
c)
planning
d)
remedial action
10.
Establishing a time frame in which to achieve a goal, assigning employees to the project,and determining a method for approaching the work.
a)
exit interview
b)
preventive discipline
c)
remedial action
d)
organizing
11.
The process of setting standards and evaluating performance.
a)
empowerment
b)
controlling
c)
organizing
d)
preventive discipline
12.
A means of encouraging appropriate workplace behavior in order to improve employee performance.
a)
remedial action
b)
preventive discipline
c)
Corrective Discipline
d)
Effective Management Techniques
13.
An opportunity for an employee and a manager to obtain valuable feedback when and employee leaves the company.
a)
Corrective Discipline
b)
preventive discipline
c)
exit interview
d)
Effective Management Techniques
14.
action taken prior to an infraction to encourage employees to follow standards and rules
a)
Effective Management Techniques
b)
preventive discipline
c)
Corrective Discipline
d)
Rewards and encourage creativity
15.
discipline that follows a rule infraction
a)
Corrective Discipline
b)
Rewards and encourage creativity
c)
preventive discipline
d)
Effective Management Techniques
16.
Which type of organization best suits a nationwide department store with each store having 12-15 departments?
a)
Effective Management Techniques
b)
Horizontal Organization
c)
Recruiting
d)
Vertical Organization
17.
Which type of organization best suits a company who has downsized therefore eliminating some management poistions while trying to increase efficiency?
a)
Effective Management Techniques
b)
Human Resources
c)
Vertical Organization
d)
Horizontal Organization
18.
A description of the ultimate goals of a company.
a)
Recruiting
b)
Mission Statement
c)
Human Resources
d)
Rewards and encourage creativity
19.
Give clear directions; Be consistent; Treat employees fairly; Be firm when necessary; Set a good example; Delegate responsibility; Foster teamwork; Be ethical.
a)
Effective Management Techniques
b)
Horizontal Organization
c)
Rewards and encourage creativity
d)
Human Resources
20.
Two ways to motivate employees
a)
Human Resources
b)
Rewards and encourage creativity
c)
Recruiting
d)
Vertical Organization
21.
Some resources are available to managers who need to recruit new employees. (Current employees; Media advertising; State employment services)
a)
Vertical Organization
b)
middle management
c)
supervisory-level management
d)
Recruiting
22.
Department that handles recruitment, hiring and firing, training and other employee matters. They maintain policies, plans, and procedures for the effective management of employees
a)
supervisory-level management
b)
Human Resources
c)
middle management
d)
Vertical Organization
Reset
