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Conflict and Communication

Total questions: 12

Worksheet time: 6mins

Name
Class
Date
1.
Which is a form of nonverbal communication?
a)
writing a letter
b)
listen to a speech
c)
smiling
d)
texting
2.
Which of the following is NOT generally a cause of conflict?
a)
personality clashes
b)
listening to a speech
c)
smiling
d)
angry tone of voice
3.

Which one is an effictive communication criteria?

a)

Clear message

b)

Laughing

c)

Eyes Closed

d)

None of the above

4.

The process of exchanging thoughts and messages between two or more people is the definition of...

a)

Eye Contact

b)

Communication

c)

Conflict

d)

Communion

5.
The following are all examples of _______________________ cues: gestures, eye contact, posture, facial expressions, and physical appearance. 
a)
verbal
b)
environmental
c)
physical
d)
non-verbal
6.
Communication is the process of sending and receiving messages 
a)
true 
b)
false
7.
Communication is always a ___ way process.
a)
one
b)
two
c)
three
d)
four
8.

Solving a disagreement in a way that satisfies both sides

a)

conflict resolution

b)

peers

c)

advocacy

d)

refusal skills

9.
When two people can’t agree on something it is called
a)
compromise
b)
collaborate
c)
conflict
10.

Someone who values their goals over relationships and will seek to achieve their goals even sacrificing relationships.

a)

Avoiding person

b)

Accommodating person

c)

Competing person

d)

Collaborating person

11.

Turtles approach conflict by _____________

a)

Accommodating others to solve the conflict

b)

Collaborating with others to solve the conflict

c)

Avoiding the conflict.

12.

When using ethical communication it is fair, honest, and considerate.

a)

True

b)

False