WorksheetsFood Court September 2019
Total questions: 22
Worksheet time: 16mins
Where are the employee drinks supposed to be kept?
Under the Cotton Candy table.
On the DL Desk.
On the employee drink table next to the walk-in freezer.
In our thoughts and prayers
If a guest has a question/concern you don't know how to answer, what should you do?
Laugh nervously.
Say "I'd be glad to find out," or "Let me grab a manager, they'll know more about this."
Leave the stand, then the building, and eventually the country.
Say "I don't know," or "No". (This answer is wrong, NEVER say No)
If a guest is not properly registered for loyalty, how do you update their account?
Wish them the best of luck.
Tell them to do it online.
Choose "update" from the loyalty page and proceed to enter name, zip code, birthday, phone number, and email. Press "enter".
We should only be loyal to The Empire of Lord Vader.
What are the pre-closing responsibilities?
Wrap everything
Rap everything.
Clean the cold bar, flip product into new containers, clean counters, remove unnecessary dishes, half-wrap containers.
Incite a rebel alliance against completion of the Death Star.
If a non-theatre LHM employee wants to buy a Megatub with their discount, how do you ring them up?
Give them whatever they ask for.
Non-theatre employees of LHM can only get a discount at the store in Jordan Commons.
Ring them up normally with an employee discount.
Make Tehi do it for you.
What do you do if a guest uses MegaPass?
Check for MegaPass on their device, ring in the appropriate megapass discount, and collect a signed receipt from the guest.
Ring in the discount.
Have Evan do it for you.
Pretend you don't understand them.
What parts of your uniform are you required to wash every shift?
Everything except the apron.
I don't wash my clothes.
Shirt, apron, hat, socks, pants, (aka everything.)
Maybe our real uniform, was the friends we made along the way.
How do you correctly ring in free coupons?
Tell the guest the coupon is expired so you don't have to do anything.
You can't. It's just not possible.
Write the free item on the waste sheet under guest service.
Ring in the item normally, select "More", select "Apply Order Comp", "Megaplex Vouchers", select the voucher, tap the item, and then tap apply.
What is the policy about employee tickets.
Just walk in, the movie is free anyway.
Two $1.00 tickets within ten days of the release and 4 discount tickets. After ten days, two free tickets. Retrieve at box office.
Two free tickets to every movie.
Employee's don't get free tickets, only team screenings.
What is Rylee's favorite movie?
Holes
World Trade Center
Barbie as Rapunzel
The Shawshank Redemption
Rylee doesn't appreciate cinema
When BYU or any other event group is in the theatre, do they get to fill their drink cups with ICEE's?
Yes, they get ICEE's for free because they paid for the event.
BYU is a pretty cool team, so they deserve ICEE's.
ICEEs are always free, all the time.
No. Icee's cannot go in a drink cup, they have to pay.
How many of each candy go into the candy case/drawers.
10 of every candy in the Case, 5 of every candy in the drawers.
Just put some of each in the case, it doesn't matter how many there are; counting is a waste of time.
5 of each in the case, and 5 of each in the drawers.
15 of each in the case, and 3 of each in the drawers.
How long does it take for the three bay sanitizer to dispense liquid?
The bottle should be standing upright, and it takes about 15 seconds.
If it doesn't come out right away, something is wrong.
Eternity.
Turn the bottle sideways and squeeze it.
What is the best way to restock the cabinets in concessions.
Only restock large drinks and popcorn. More than one sleeve of medium and small is unnecessary.
Make sure the cabinet is completely full of all three sizes.
Only restock if you run out.
Restock everything if it looks low.
When can you use your phone in the stand?
Whenever you want, it's your phone.
Only when there are no guests.
Anytime after doors are locked.
Don't use your phone, unless you are doing temp checks or you inform a DL you will be making a call.
If a guest wants to upgrade their loyalty drink/popcorn, how do you ring it in?
Ring in the item normally along with the loyalty item. Also ring up a Free Large coupon, and keep a receipt.
Guests can't upgrade anymore.
Charge them for cheese.
Waste the large item to as guest service.
What are the correct portions for butter?
Six seconds on a large, 3 on a regular, 2 on a mini.
Eyeball it.
Butter is cheap so it doesn't really matter.
Six seconds on a large, 3 on a regular, 1 on a mini. Only layer if the guest asks.
Which pizza's get breadstick seasoning.
All of them.
None of them.
Pepperoni, Cheese, and Meateaters.
Pepperoni and Cheese.
What is the correct portion size for nacho chips and taco salad chips?
Fill the container with chips.
Eyeball it.
Ask Nata to do it for you.
The chips should be level for a nacho. Use the clear basket container to scoop taco salad chips.
What does "center loading" mean?
I simply don't know.
Putting all of the toppings on a pizza/nacho in the middle.
Too many people working on the same task.
Don't ask who Joe is.
If a guest is in line while you are working on a task, what do you do.
Stop what you're doing and help the guest.
Finish sweeping really fast, then help the guest.
Ignore the guest until they leave.
Make eye contact awkwardly and then hope someone else helps them.
How many packets of the griddle cleaner should you be using to clean the grill each night?
1 at most
2 at most
3 at most
I didn't know we had any, I just use butter
