WorksheetsCS Quiz 3
Total questions: 15
Worksheet time: 1hrs 15mins
What is Lazada's return policy for Non-LazMall Items?
15 days upon delivery
7 days upon delivery
7 working days upon delivery
It is a written guarantee, issued to the purchaser of an article by its manufacturer or seller, promising to repair or replace it if necessary within a specified period of time.
Buyer's protection
Warranty
Return Policy
This warranty service is offered by a local manufacturer based in Singapore. Warranty can be claimed at any authorized service center within Singapore.
International Manufacturer Warranty
Local Manufacturer Warranty
Seller Warranty
The warranty can be availed through a seller/manufacturer that is based outside Singapore. You will need to ship your product directly to the overseas address as provided by the seller/manufacturer.
Non-Local Warranty
Seller Warranty
International Manufacturers Warranty
This warranty service is extended by the Seller on Lazada.sg. You will need to directly contact the seller or the authorized service center at the address provided by the Seller.
Non-Local Warranty
Seller Warranty
Local Manufacturers Warranty
What is the return reason for the below?
If the item you received is with visible damage such as broken pieces, torn packaging, etc.
Defective
Damaged
Not as Advertised
What return reason will you be selecting for the below information?
If the item you received has missing part/s or accessories.
Missing Accessories
Missing Freebies
Not as Advertised
Which return reason best describe below?
You ordered an item and you don’t like it anymore.
Change of Mind
Defective
Counterfeit
Which of the following can be accepted for the return reason Change of Mind?
Seller Own Fleet Items (delivery slip has been signed)
Undergarments
Items from international sellers
LazMall Item
The Courier Pick-up return option is being done by which courier?
SpeedPost
Ninja Van
SingPost
What return called if it a return to the seller?
DRTM
Lazada Return
NQA
What is the refund timeline for Debit cards?
3 - 5 business days
Up to 10 business days
Immediately
what do we inform the customer if the customer's warranty is already lapsed when they call in?
Inform the customer that we will be coordinating with our seller to check if they can do anything about it.
Refer the customer to service centers (must be informed that additional charges will apply and is shouldered by Lazada)
Refer the customer to service centers (must be informed that additional charges will apply and is not shouldered by Lazada)
What is will you need to ask a customer that is claiming that the item he received is not as advertised?
Always ask to customer the difference of the item he/she received compared to the item she thought it would be.
Always ask to customer the difference of the item he/she received compared to one advertised on the website.
Never ask to customer the difference of the item he/she received compared to one advertised on the website.
How can a customer initiate a return for their order?
The customer needs to contact the seller to have the return be initiated.
The customer needs to initiate the return request by calling Lazada customer support and we will process their request.
The customer needs to initiate the return request by filling up the online return form by logging in on their Lazada account.
