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Worksheets2019 CS Week
Total questions: 10
Worksheet time: 2mins
2019 CS Week主題是什麼 ?
Excellence Happens Here
The Magic Of Service
Building Trust
Service Champion
2019 是全球DHL幾歲生日 ?
45
50
55
60
DHL對客戶的承諾是什麼 ?
Connecting People, improving lives
Excellence, Simply Delivered.
Speed, Can Do, Right 1st Time, Passion
Employer of Choice, Investment of Choice, Provider of Choice
CS的精神是什麼 (複選) ?
服務以心
獲益以勤
育才以恆
Knowledge, Polite, Helpful
2019 全球DHL Express CEO是誰?
Frank Appel
Ken Lee
Ken Allen
John Pearson
The Magic of Service 包含哪幾個主題? [複選]
Building Lasting Impression
Putting ourselves in customers' shoes
Going The Extra Mile
Putting Customers First
Doing little things that WOW customers
哪個是2019 DHL 得到的獎項 (複選)
TCCDA客服協會「CSEA卓越客服大獎」
- 最佳客戶體驗企業
「台灣服務業大評鑑」
- 物流宅配類金牌
1111人力銀行「2019幸福企業大賞」
- 員工最幸福
GCCA 「卓越客戶服務大獎」
- 最佳客戶體驗企業
2019 CSD推行了什麼新項目 ? [複選]
懶人月報 - 客服要點
自主學習達人 + 學習卡
CS Roadmap - Career Path
CS Talent Program
2019 CS 有什麼改變 ? [複選]
WMX, ESS Calls As One
RPA - GEMA Registration Automation
CCD Mini VIP +6 , KA +30 accounts
MCT Knowledge Management
GIVR Deployment
Strategy 2025是什麼?
Excellence, Simply Delivered.
Focus. Connect. Grow.
Delivering excellence in a digital world
Growth through Quality
