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WorksheetsLUX-DAY3
Total questions: 10
Worksheet time: 6mins
Which of the following is our Return Policy?
Shoes must try on carpet
Beauty/Grooming products must be returned unused , unopened , and in their original packaging
No Gift Return , the refund will go back to original payment card holder.
Hazmat items are non-returnable
What document below is needed for Return Procedure?
Magazine
Complimentary gift
Return Proforma Invoice
None of the above
Which of the following is our Refund Method for LUX?
Refund to credit/debit card and Refund as store credit
Refund as store credit
Refund to credit/debit card
None of the above
True or False : If the customer has to return the order from different address/country. Customer doesn't need to book their own courier as we will shoulder the cost of shipping.
True
False
Which of the following tools can be used to create refund?
Salesforce
CC tool
UPS/DHL
None of the above
Returns Flow & Status : ________ the entire return has been accepted and refunded or for at least an order line.
Return ( Partially ) Refunded
Return in Manual Review
Return Received
None of the above
EIP stands for
Extremely Important Person
Extremely Important Partner
Elegantly Important Partner
Extremely Improved Partner
What are the benefits of an EIP ?
Exclusive EIP Previews
Free global shipping
Early Sales Access
Dedicated Personal Shopper
Which of the following is considered as Hot Contacts?
Scientist
Healthcare workers
Students
Celebrities and Influential People
Which of the following is a Personal Shopping Services ?
Personal Recommendations
Order Straight off the runway
Suprise and Delights Gifts
All of the above
