WorksheetsMFS 1
Total questions: 10
Worksheet time: 10mins
Name
Class
Date
1.
While forwarding Fraud attempt, agent will generate complaint in Efront and will guide customer that required action will be taken in 10BD
a)
Yes
b)
No
2.
We will not provide any TAT to customer while generating Fake call complaint in Efront
a)
TAT is 10BD
b)
Amount will be refunded to customer after 10 BD
c)
No commitment of the amount and also no TAT will be provided to customer
3.
From now onwards 4444 helpline agent will not process Change of Email Address through helpline for USSD based customers.
a)
Agent will update Email when customer call at 4444 in all scenarios
b)
We will guide them to use direct USSD string *786*6*5# to change/add email address upfront
c)
no code will be guided to customer
d)
We will transfer call to backend
4.
Jazz Cash customer can enjoy a Personal Pan Pizza & Drink for Rs.199 only at Pizza Hut when you pay by scanning QR via QuickPay option on the JazzCash App till 31st Oct 2019
a)
Yes
b)
No
c)
agent will transfer call to backend
d)
agent will guide customer to visit office
5.
From now onwards if any customer calls at 4444 helpline for MPIN RESET, we will not RESET JazzCash MPIN upfront from helpline through system (CPS)
a)
Yes
b)
No
c)
agent will transfer call to backend
d)
agent will guide customer to visit office
6.
While reseting MPIN, customer need to enter DOB in this format ( DDMMYYYY)
a)
Yes
b)
No
7.
Customer can get One Tender Grill Burger & Drink for Rs. 349 only at Burger King when you pay by scanning QR via QuickPay option on the JazzCash App till 31st Oct 2019
a)
No such offer avaialble
b)
Yes offer available
8.
While booking railway ticket, In case Payment Successful at JazzCash end but not posted at railway end & also ticket not booked
a)
In this scenario, 4444 helpline will immediately lock following complaint in E-front and provide TAT of 3 working days
b)
Customer will contact Railway App/Website in first place
c)
agent will transfer call to backend
9.
JAZZ CASH APP can provide you account statement of how many days
a)
10
b)
20
c)
30
d)
40
10.
We can locate Jazz cash Agent by
a)
*786*0*1#
b)
*786*0*2#
c)
*786*2*1#
d)
*786*0*12#
100 %
