Select name of the country having maximum percent of GDP attributed to services

Which of the following is not an element of physical evidence?

Which of the following is not an element of People

Standardized and customized flow of activities, simple and complex number of steps and customer involvement by which a service is delivered is called

.......... is the environment in which service is delivered and where the firm and customer interact and any tangible components that facilitate performance of communication of the service.

"All human actors who play a part in service delivery and thus influence the buyer's perceptions: namely, the firm's personnel, the customer and other customers in the service environment."

..... is the difference between customer expectations and customer perceptions.

Which of the following is difficult to evaluate?

Which of the following is not a type of service encounters?

.......is a tool for simultaneously depicting the service process, the points of customer contact and the evidence of service from the customer's point of view.

.....is the physical surroundings or the physical facility where the service is produced, delivered and consumed.

'.......is the culture where an appreciation for good service exists and where giving good service to internal as well as ultimate, external customers is considered a natural way of life and one of the most important norms by everyone."

SSTs stands for

A triangle of Company, Customers, Employees, Internal Marketing, External Marketing Communications and Interactive Marketing is known as .....