WorksheetsCall Center Quiz 2
Total questions: 10
Worksheet time: 10mins
Name
Class
Date
1.
JAZZ whatsapp service is only for JAZZ and Warid Postpaid users
a)
true
b)
false
2.
Customer can receive call details via Jazz Whatsapp Service
a)
true
b)
false
3.
Customer will write ___ to received response from Jazz whatsapp
a)
HI
b)
HELLO
c)
HOW are you
d)
JAZZ
4.
JAZZ world account can work on only 1 device at one time
a)
true
b)
false
5.
MCA can be subscribed by JAZZ WORLD APP
a)
true
b)
false
6.
A new customer will get a login bonus on JAZZ WORLD APP every time he log in
a)
true
b)
false
7.
Call history of ___ days can be fetched in JAZZ WORLD APP
a)
7
b)
14
c)
21
d)
15
8.
How many complaints one user can submit in 24 hours for his Secondary number
a)
3
b)
5
c)
6
d)
1
9.
Customer can log VAS related complaint in JAZZ WORLD APP
a)
true
b)
false
10.
Over the telephone
a)
A smile can be heard
b)
''Please'' and ''Thank you'' are still magic words
c)
Sound helpfull
d)
All of the above
100 %
