WorksheetsIBA - Lesson 7.2
Total questions: 27
Worksheet time: 14mins
What is contained in your email application's Outbox folder?
Messages that have been marked for deletion
Messages that have been sent to you by others
Messages that you have sent to others
Messages that are queued for sending
Cleo's boyfriend sent her an email message at work with details about a highly personal matter. The message was sent to Cleo's company email address. Her boyfriend requested that she respond as soon as possible. Why should Cleo call her boyfriend to discuss the matter over the phone instead of responding in an email message?
Because she has several questions and it will take too long to discuss via email
Because her employer has the right to read her email
Because it is illegal to use company email for personal use
Because email is completely private but not personal enough
What does a closed-envelope icon next to an email message header indicate?
A message that has not yet been read
A message that has already been read
A message marked for deletion
A message marked for follow-up
You are part of a team that has been collaborating on a marketing document. The document is ready for final approval from the stakeholders. The team leader has sent the document to the stakeholders as an attachment to an email. You notice that an important stakeholder was omitted from the recipient list. What should you do to ensure that the omitted stakeholder receives the document and receives future replies to the email thread?
Use the Reply All feature and include the omitted stakeholder's email address.
Use the Forward feature, add the omitted stakeholder's email address and include the other email addresses from the original message to alert the team to the oversight.
Use the Forward feature to forward the message to the omitted stakeholder's email address, then alert the team to the oversight in a separate message.
Use the Forward All feature and include the omitted stakeholder's email address.
In email applications, where are incoming messages automatically routed by default?
To the Outbox folder
To the Sent Items folder
To the Deleted Items folder
To the Inbox folder
What is the most appropriate way email can be used in the workplace?
To share files and to document and track the progress of projects
To access cloud-based applications, thereby minimizing software expenditures
To send quick messages and alerts
To maximize the use of the company's ISP services
Kjell received an email message on which several other individuals were copied. He wants to respond to this message in a way that will include everyone who was copied on the original message. Which steps should he take with this email?
Click the Reply All button, enter his response, and click Send.
Open a New message, enter the email addresses of all the recipients, enter his response, and click Send.
Click the Reply button, enter his response, and click Send.
Click the Forward button, enter his response, and click Send.
You want to send an email message you received to another user who did not receive the original message. Which is the best way to do this?
Ask the sender to re-send the original message and include the omitted user.
Reply to the message.
Forward the message.
Copy the message text into a new message and send it to the omitted user.
What is "netiquette"?
An international convention banning the use of profanity and controversial opinions from email messages.
A set of guidelines that encourage common sense, politeness and general rules for email messages.
A set of U.S. laws that specify content forbidden from transmission in email messages.
I don't know
To avoid the appearance of shouting or anger in email messages, you should
avoid typing messages in all capital letters.
avoid typing messages in all lowercase letters.
make appropriate use of abbreviations to convey a businesslike tone.
make appropriate use of emoticons to convey a businesslike tone.
Troy is project manager for a development team. After a short meeting to introduce a new project, he is preparing an email message for his team that will assign some initial tasks to be completed that day. He has a list of action items for the team members to review and confirm. Which is the preferred approach to communicate important action items in an email message?
Write the action items using all capital letters.
Write the action items using all capital letters.
Describe all action items at length in a detailed paragraph in the middle of the message.
List the action items in a numbered or bulleted list for clarity.
What happens to the email messages you receive while the autoresponder feature is enabled?
The messages are automatically sent to your Deleted Items folder.
The messages are stored in your Inbox as usual.
The messages are stored in your Outbox until you disable the autoresponder feature and manually retrieve the messages to your Inbox.
The messages are returned to the senders with the automatic reply message you specified.
When would be the most appropriate time to discontinue an email thread?
When continuing an email discussion by building upon an existing thread
When new issues pertaining to a topic arise and a lengthy thread already exists
When forwarding the email thread to a user who had not previously been included as a recipient of the thread
When replying only to the original sender, who should have his/her own copy of the existing thread
Why should you make judicious use of file attachments in email messages?
File attachments cause email threads to become longer than they already are.
Large file attachments can take a long time to download.
Users will not be able to delete email messages as long as files are attached to them.
Attaching files to email messages is not considered professional and should be avoided in the workplace.
What is the purpose of an email autoresponder?
To automatically attach your signature information to the end of every email message you send
To automatically attach your signature information to the end of every email message you forward
To send an automated response to email messages that your system is configured to discard as spam
To send an automated response to email messages received while you are unavailable
You send an email message to a co-worker to help plan a surprise going-away party for a mutual friend. Which statement reflects your right to email privacy?
Your supervisor has no right to read email you send, even if you send it using company equipment and Internet connections.
You can send email to anyone using company equipment and Internet connections without fear of reprisal as long as you include someone from the company as a recipient.
Your supervisor has the right to read email you send using company equipment and Internet connections.
You can send email to anyone using company equipment and Internet connections without fear of reprisal as long as you include your immediate supervisor as a recipient.
Which of the following can be considered an inappropriate use of email communication in the workplace?
Disclosing confidential information
Sharing files with a co-worker
Documenting the progress of a project
Archiving email threads for later retrieval
In order to help with your job tasks, your supervisor has given you a PIM application to install and use. PIM is an acronym for a type of program that can:
organize and store documents, spreadsheets and presentations.
filter out unwanted Internet activity, including malware, illicit servers and hackers.
translate dotted-quad IP addresses into easily recognizable text-based names, and vice versa.
schedule appointments and meetings, store contact information, and manage tasks.
Any tool used to schedule appointments and meetings, store contact information, and manage tasks is known as a
Personal Information Management (PIM) program
Message Transfer Agent (MTA)
Personal Digital Assistant (PDA)
Mail User Agent (MUA)
What is the function of a CAPTCHA?
To differentiate humans from automated senders during online transactions
To publish a list of IP addresses known to be sources of spam
To identify and filter out spam messages before they reach the email Inbox
To schedule appointments and meetings, store contact information, and manage tasks
Which action can you perform to filter spam at your client computer?
Use a client-side filter to identify and filter spam messages.
Use CAPTCHA to distinguish human senders from automated senders.
Configure your system to filter IP addresses contained in the latest blackhole list.
Use SMTP authentication, which requires a valid name and password for each message.
Microsoft Outlook, pimcore and Salsify are all examples of:
Personal Information Management (PIM) programs.
Web-based email client applications.
browser-based email client applications.
Relational Database Management System (RDBMS) programs.
For which type of email server is it especially important that you archive messages to your local hard drive?
POP3 server
SMTP server
IMAP server
MIME server
Why is it a good idea to save email messages to your local computer hard disk?
Your email will be more easily transportable from one computer to another.
You will be able to more easily filter out spam.
You will be able to more easily ensure that your email messages are virus-free.
Your email will be more easily integratable with a personal information management (PIM) program.
What type of software is commonly found on all smartphones?
Virus-protection software
Spam-detection software
Encryption/decryption software
Personal Information Management (PIM) software
Which of the following is true regarding smartphones and PIM applications?
Smartphones rarely have enough memory to support full-featured PIM applications
Smartphones use infrared-based keyboards for inputting information into PIM applications.
Smartphone PIM applications are designed to work in tandem with traditional desktop or laptop computers
Smartphone PIM applications save changes to information in RAM, but discard them when the phone is turned off.
Mark's co-worker sent him a joke via email. Mark thought the joke was quite funny, and he forwarded it to several other co-workers that he knows will be amused as well. Later that day, the Human Resources Manager calls Mark to her office to discuss a problem reported to her regarding the forwarded email. Which problem has Mark most likely encountered by forwarding the email message?
He offended someone because he did not include everyone in the office who would enjoy the joke.
He committed copyright infringement by not citing credit to the originator of the joke.
He reduced the effectiveness of the company's spam filters with frivolous email messages.
He offended a recipient who received the joke as a result of further
