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MKT 005 - Quiz 1 - 3rd Periodical

Total questions: 32

Worksheet time: 16mins

Name
Class
Date
1.
A definition of sales is:1. "Activities involved in selling goods or services"2. "The exchange of goods or services for an amount of money or its equivalent; the act of selling"
a)
Both definitions are correct
b)
Both definitions are NOT correct
c)
1 is correct and 2 is NOT correct
2.
ADIDAS = Attention, Desire, Interest, Attention and Satisfaction
a)
True
b)
False
3.
The difference between guest friendliness and guest focussed is the passive or more active attitude of the sales person
a)
True
b)
False
4.
A prospect is a potential client, guest or consumer
a)
True
b)
False
5.

In the context of sales ABC means: 

1. ABC = Always be closing

2. ABC = Another best client

a)
Only 1 is correct
b)
Only 2 is correct
c)
Both are NOT correct
6.

Preparing for a sales call requires which of the following

a)

Set an appointment

b)

Know your product

c)

Learn about the prospect

d)

All of the above

e)

none of the above

7.

A sales forecast is a prediction of the amount of future sales your company expects to achieve

a)

true

b)

false

8.

Salary income requires a person to only work 40 hours a week

a)

True

b)

False

9.

Hourly workers do not get paid overtime if they work over 40 hours in a week

a)

True

b)

False

10.

What is the definition of rapport

a)

a sales call that is successful

b)

a port that does business

c)

emotional connection based on mutual trust and respect

d)

a new type of musical genre

11.

Closing the sale requires asking for a commitment

a)

true

b)

false

12.

Commission income is based the amount of

a)

employees working

b)

hours you work

c)

sales you make

d)

size of the company

13.

Viral marketing is done through what method?

a)

word of mouth

b)

social media

c)

sales calls

d)

flu season outbreaks

14.

Personal selling is the least effective type of sales method

a)

True

b)

False

15.

Which of the following is not an account affected by the sales and collection cycle?

a)

Cash

b)

Gross margin.

c)

Accounts receivable.

d)

Allowance for doubtful accounts.

16.
The purpose and goal of selling is to help customers make ________ buying decisions.
a)
unhappy
b)
happy
c)
satisfying
d)
big
17.
A car's color, price, stereo system, airbags, tires, etc, are considered ___________ features. 
a)
extended
b)
tangible
c)
satisfying 
d)
none of the above
19.
Determining needs/classifying the customer is when you are:
a)
putting them in a category
b)
learning what the customer is looking for
c)
watching them from the cash registar
d)
reading their survey answers
19.
Determining needs/classifying the customer is when you are:
a)
putting them in a category
b)
learning what the customer is looking for
c)
watching them from the cash registar
d)
reading their survey answers
20.
Getting the customer's positive agreement to buy is:
a)
overcoming objections
b)
suggestion selling
c)
presenting the product
d)
closing the sale
21.
Educating the customer about the products features and benefits is:
a)
feature and benefit selling
b)
determining needs/ classifying the customer
c)
presenting the product
d)
none of the above
22.
You are working at Nordstrom in the shoe department. The customer you are working with loves the stylish shoes you showed them but is unsure of the purchase because of the price. To help make the sale what selling step would you use? 
a)
closing the sale
b)
overcoming objections
c)
suggestion selling 
d)
feature benefit selling
23.
The two types of motives for buying are rational and emotional. 
a)
True
b)
False
24.
Personal selling is any form of direct contact between the sales person and the customer.
a)
true
b)
false
25.
There are 3 types of selling approaches, which of the following is NOT one of the three? 
a)
Greeting approach
b)
Merchandise approach
c)
Selling approach
d)
Service approach
26.
"Good morning, welcome to Target", is what type of sales approach is this? 
a)
Service approach
b)
Greeting approach
c)
Merchandising approach
d)
none of the above
27.
"That shirt is made of wrinkle free cotton, so it's very easy to care for." What type of sales approach is this? 
a)
Greeting approach
b)
Service approach
c)
Merchandising approach
d)
None of the above
28.

School supplies sold by a wholesaler to a retail store is an example of goods sold for

Correct Answer


a)

resale.

b)

industrial use.

c)

ultimate consumption.

d)

production.

29.

An example of an intangible product for sale is


Correct Answer

a)

a computer.

b)

lawn care.

c)

a delivery truck.

d)

automated machinery.

30.

One of the ways that salespeople can use selling to create desire for products is by

a)

emphasizing the high cost of a product.

b)

making a good impression.

c)

monitoring the competition.

d)

using product demonstrations.

31.

One of the benefits of using ethical standards in selling is that it can establish an atmosphere of

a)

competition.

b)

empathy.

c)

trust.

d)

enthusiasm.

32.

School supplies sold by a wholesaler to a retail store is an example of goods sold for

Correct Answer

a)

resale.

b)

industrial use.

c)

ultimate consumption.

d)

production.

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