WorksheetsDealing with complaint
Total questions: 10
Worksheet time: 5mins
What is the meaning of "complaint" ?
Keluhan
Pemesanan
Barang
What is the meaning of "Front Officer"
Tamu
Petugas depan
Penjaga keamanan
What is the meaning of "Guest"
Tebakan
Tamu
Petugas depan
What is the meaning of "problem" ?
Masalah
Tugas
Barang
What is the meaning of "uniform" ?
Baju pramuka
Baju seragam
Baju batik
Guest : The AC in my room is not working well
Front Officer: __________________
No, thank you
We are so sorry. Let me contact the repairman to fix it.
Yes, please
Hotel Manager : One of the button in the uniform is lost
Designer : _____________________
Yes, please
It's okay, thank you
Please, accept our apologize. We will fix it.
These are the correct language expressions of dealing with complaint. except ?
I’m sorry for this inconvenience
Please accept my apologies
Yes, what can I help you?
Guest: I can't use the telephone in my room. Can you help me?
Front Office: _______________________
I’m going to see how we can make this better for you
What is the problem?
What happens?
Customer: It is already a month and I haven’t get the clothes that we ordered
Designer: ___________________________
We're sorry for this inconvenience
Wait for a minute
You're welcome
