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WorksheetsBusiness Management I Standard 2.00 Review (v.2019)
Total questions: 44
Worksheet time: 44mins
When HR management executives participate in a company’s long-range planning efforts, they are taking part in
marketing
budgeting
strategic management.
financial analysis.
Which of the following business trends affects HR management?
Globalization
Costs of business going down
No restructuring
Lack of new technology
Which of the following is a reason that the role of HR management is changing?
Business costs are going down.
The workforce is younger than ever.
Employees place a greater emphasis on work over personal lives.
There is greater diversity in the workforce.
Human resources are a company’s most important resources because:
they are the least expensive resources.
they control all other company resources.
they are controlled by other company resources.
they are the most expensive resources.
Which of the following is an example of human resources management?
Tony explains the company's policies to a new employee during orientation.
Jennifer gathers sales information to develop a quarterly report for her supervisor.
Kurt prepares a press release that he plans to distribute to the media.
Ava speaks with a new vendor to establish sales terms and to place an order.
The role of ethics in human resources management involves:
organizing employees into groups.
treating all employees fairly.
planning the hiring process.
using resources wisely.
Which is an example of an ethical dilemma that human-resources managers may encounter?
Developing a pay scale for employees
Promoting a qualified employee
Recruiting job candidates online
Hiring a friend and family member
When a human resources department uses interactive computer simulations to help employees learn how to do their jobs, it is using technology for _____________________ purposes.
evaluation
training
hiring
compliance
A business's human resources department is responsible for coordinating the ____ for employees.
performance evaluations
sales promotions
information systems
purchase orders
Which of the following is a characteristic of human resources management?
Evaluating supervisors
Developing leaders
Scheduling the work
Working with people
The first task in the HR management activity of staffing is:
determining job descriptions
screening and selecting applicants.
determining need.
recruiting
Which of the following is an effect of over staffing?
Exhausted workers
Low morale
Inefficiency
Poor customer service
What management function involves identifying qualified candidates to perform the business’s work?
Persuading
Leading
Staffing
Controlling
The part of staffing that involves seeking out and attracting qualified potential job candidates is called:
training
on-boarding.
interviewing.
recruiting
The staffing function is different from the organizing function because staffing is:
optional.
the foundation of organizing.
more important than organizing.
continuous.
Which is a situation that demonstrates the use of technology to recruit employees?
A training manager distributes CDs containing the company policy manual during orientation.
The Cohen Corporation sends application forms to potential job candidates.
A human resources manager prints review forms from a computer printer.
The TRN Company posts its current job openings on its website.
What is an important question that a manager must consider when hiring a new employee?
What are the company's product quality standards?
What is the company's vision?
How should the workload be distributed?
How will the company compensate this worker?
Melanie is showing a group of new employees how to perform work-related tasks. What staffing activity is Melanie performing?
Training
Recruiting
Interviewing
Appraising
None of the other managerial functions can be carried out effectively without staffing because:
all of an organization's communications are created during staffing.
staffing lays the foundation for organizing.
staffing supplies the human resources needed for management.
businesses are legally required to set up staffing first.
What is an important question that a manager must consider when hiring a new employee?
“What are the company’s product quality standards?”
“What is the company’s vision?”
“How should the workload be distributed?”
“How will the company compensate this worker?”
To control various business activities in an effective manner, managers must first:
initiate corrective action.
identify communication channels.
set appropriate standards.
request employee feedback.
How can hiring and firing present conflicts of interest for HR managers?
HR managers may feel that one employee deserves a promotion more than another.
HR managers may secretly hope that an applicant does poorly in an interview.
HR managers may not be sure how to comply with a complicated employment law.
HR managers may feel pressured to hire friends and family members over strangers.
Which of the following examples best depicts the directing function?
A manager hires six new staff members.
A CEO determines the company’s goals.
A president figures out which staff members should report to him.
A supervisor tells her team the tasks they need to complete.
What happens if managers do not coordinate individual employees’ work and effort?
The company is not able to handle changes.
Employees are more focused on their tasks.
Employees duplicate tasks and are not efficient.
The company has a culture of teamwork.
Directing is pervasive, which means that it:
never stops.
happens at every level of the organization.
involves interpersonal communication.
flows from the top down.
Which of the following examples best illustrates the creative aspect of directing?
A manager instructs employees to develop a new website.
A supervisor tries to determine why his employees aren’t getting along.
A CEO directs a manager, who directs lower level employees.
A supervisor spends time getting to know each employee individually.
Why is leadership an important aspect of directing?
Leadership and directing include the same activities and traits.
Employees need less supervision when managers demonstrate leadership.
Employees follow direction when they respect managers as leaders.
Leadership improves managers’ ability to provide clear instructions.
A manager’s team consistently hits sales targets and exceeds profit goals. The manager knows that s/he is a good director by examining:
time standards.
quality standards.
employee turnover.
quantity standards.
Which factor could legitimately be used as the basis for prioritizing work responsibilities?
Importance of the work
Number of people required to get the work done
Preference for one job over another
Skills needed to do the work
What are the three primary characteristics of an effective control system in a business?
Rigid, economical, and reactionary
Responsive, flexible, and transferable
Relevant, intangible, and rigid
Suitable, understandable, and timely
A company posts checklists near equipment to help employees follow the proper guidelines when operating machinery. This is a form of __________ control.
feed-forward
constructive
utility
response
As a manager, Pablo is taking steps to correct a problem that is affecting the business's productivity. Which of the following types of control is Pablo using?
Contingency
Preliminary
Rework
Functional
Which of the following is a primary staffing consideration when a manager decides to hire a new employee?
Communication methods
Investment goals
Necessary skills
Reimbursement procedures
Which of the following is an example of an activity associated with the directing function of management?
Carmen recommends changes to increase outputs on the production line.
Pedro interviews several applicants for an open position in the finance department
A manager coordinates the tasks of a cross-functional work team.
A manager disciplines an employee for inappropriate behavior in the workplace.
A primary activity of the directing function of management is:
identifying skills.
initiating action.
evaluating performance.
establishing authority.
One activity associated with the directing function of management is:
establishing goals.
instructing employees
determining tasks.
interviewing applicants.
Why is directing an important management function in business?
It helps clarify the employee's role in the business.
It helps the business set organizational goals.
It is responsible for developing positive relationships among coworkers.
It is responsible for creating the business's vision and purpose.
One of the purposes of providing orientation for new employees is to:
assess the employees' job progress.
fulfill government requirements.
get the employees off to a good start.
assign the employees to appropriate jobs.
Which phrase summarizes the overall purpose of employee orientation?
“What you don’t know won’t hurt you.”
“Starting off on the right foot.”
“Walking down the wrong path.”
“Been there; done that.”
Most businesses provide employee orientation as soon as new employees report for work because:
employees can learn everything in the beginning.
orientation focuses on specific job tasks.
that is when employees are anxious to learn.
employees cannot work until they have been oriented.
Businesses often ask a new employee's coworkers to help __________ the new employee.
question
supervise
test
train
Which of the following is a benefit to businesses of orienting new employees?
Increases profit
Reduces turnover
Provides information
Eliminates training
A well-prepared new employee orientation program should:
outline the employer's specific financial goals.
verify the new employees' job qualifications.
communicate the employer's philosophy and expectations.
set aside time to negotiate the employees' salary requirements.
Which task in the staffing process ensures that employees are knowledgeable and productive?
Recruiting
Determining need
Developing compensation plans
Training and developing
