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WorksheetsOCR GCSE Business Unit 4
Total questions: 40
Worksheet time: 19mins
Which method of production is often the most time consuming?
Job
Batch
Flow
Which method of production normally allows you to charge the cheapest price?
Batch
Flow
Job
Which method of production uses the most highly skilled workers?
Flow
Job
Batch
Which method of production allows you to change the flavour/design of the product?
Job
Flow
Batch
Which method of production would be used to design/build a bridge?
Flow
Batch
Job
Continuous production of identical products, therefore giving scope for high levels of automation
Job production
Productivity
Flow production
Batch production
A measure of efficiency, measured as output per person in a particular time period
Productivity
Automation
Product quality
Competitive advantage
What does automation mean?
Using machines that can operate without people
The development of production into batch production
Handcrafted production
Leading to a fall in quality
A business checks products after they are made. What is this an example of?
Quality Control
Quality Circles
Quality Assurance
When products are checked at each stage of production, what is this an example of?
Quality Control
Quality Circles
Quality Assurance
Which of these will NOT be likely to improve as a result of new technology in production?
Quality
Productivity
Flexibility
Customer Service
Which of these is NOT a problem relating to new production technology
High initial costs
Requirement for staff training
Making redundancies
Lower staff costs
Which of these is a disadvantage of job production?
It takes time to switch from producing one product to another
Gods are mass produced and may not be good quality
Costs of production are high
Less choice of products
Which of these is a disadvantage of batch production?
It takes time to switch from producing one product to another
Gods are mass produced and may not be good quality
Costs of production are high
Less choice of products
Which of these is a disadvantage of flow production?
It takes time to switch from producing one product to another
Gods are mass produced and may not be good quality
Costs of production are high
Less choice of products
Which is not a disadvantage of technology used in production?
Workers may need training to use the technology which can cost a lot.
Machines can do dangerous and boring jobs some people are unwilling to do
Machines can break and cost a lot to repair
They are expensive to buy when you first get them
Which key term matches this definition? A fault with a product and the business asks for the product to be brought back so that it can be repaired/replaced.
Recall
Quality
Quality Control
Quality Assurance
Which keyword does this definition match? The bringing together of and selling products and services electronically.
E-commerce
Face to face selling
Telesales
Customer engagement
Which keyword does this definition match? Direct contact between buyer and seller and usually in a shop.
E-commerce
Face to face selling
Telesales
Customer engagement
Which keyword does this definition match? Selling completed over the phone
E-commerce
Face to face selling
Telesales
Customer engagement
Which keyword does this definition match? Contact between business and customer.
E-commerce
Face to face selling
Telesales
Customer engagement
Which keyword does this definition match? The name given to an area of the business that deals with customer enquiries.
Customer Service
After-sales service
Product knowledge
Which keyword does this definition match? Advice and help given to a customer AFTER they have bought a product.
Customer Service
After-sales service
Product knowledge
Which three are advantages of e-commerce?
Delivery charges
Sell world wide
Open 24-7
Lower operating costs
Which three are disadvantages of e-commerce?
Online security issues
Professional look
World wide competition
Problems delivering and accepting goods
Which law protects consumers?
Consumer Rights Act 2010
Consumer Rights Act 2015
Shoppers Rights 2018
Shoppers Rights 2017
Which is not guaranteed by consumer law?
A product has to be fit for purpose
A product has to be as described
A product has to be multi-functional
A product has to be of satisfactory quality
Which keyword matches this definition? The roads, railways, ports and airports in an area for transporting goods and people.
Raw materials
Transport infrastructure
Proximity
Location
Which keyword matches this definition? Means 'closeness to'. Sometimes closeness to customers, suppliers etc.
Raw materials
Transport infrastructure
Proximity
Location
Which is not a factor that can affect the choice of location of a business?
Cost of the site
Advertising strategies
Transport infrastructure
Proximity to suppliers/market/raw materials etc.
The department that does the buying in a business is called...
HR
Marketing
Procurement
Logistics
Which is something below that procurement are NOT responsible for?
Identifying goods and services to buy
Choosing suppliers
Ordering and receiving goods
Advertising
Which two things will procurement take into account when choosing suppliers?
Age of the owner
Quality of goods supplied
Reputation of suppliers
Where the owner lives
The length of a supply chain is...
Conducting market research before buying products
Advertising to increase revenue
the sequence/number of processes involved in the production and distribution of a product/service.
A business makes 28,000 items a week and employs 35 staff.
Calculate the productivity per worker.
1500 units/week
35 units/week
800 units/week
900 units/week
A form of technology whose rapid improvement has led to the use of CAD in businesses and makes possible the use of robots and automation.
Computers
Emails
TicTok
Androids
If a business were to locate near to a technology-focused university, this would be an example of...
Proximity to raw materials
Proximity to labour
Proximity to customers
Proximity to competition
