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GLP Marketing Training 1

Total questions: 9

Worksheet time: 5mins

Name
Class
Date
1.

What are the 3 primary benefits of the GLP Systems?

a)

Freedom, Simplicity, Uniformity

b)

Simplicity, Freedom, Productivity

c)

Excellence, Simplicity, Freedom

d)

Freedom, Excellence, Flexibility

e)

Uniformity, Flexibility, Confidence

2.

What is the benefit of the Intelligent CAR Technology

a)

Provides infinite redundancy and maximizes uptime, the track is never down

b)

CARS are not the only moving piece on the track

c)

CARs operate at 3 speeds only to optimize workflow with highway-like passing capabilities

d)

Rechargeable battery lasts up to 24 hours

e)

LED light displays only during charging

3.

How many GLP sites (approximately) globally?

a)

Less than 10

b)

About 25 sites

c)

More than 100 sites

d)

No GLP installations worldwide at the moment

e)

There are several sites in Australia

4.

When a laboratory considers process efficiency gains through automation, which are the principle flows they would consider?

a)

Energy & Light Flow

b)

Water & Electricity Flow

c)

Sample & Data Flow

d)

Evil and Bad Influence Flow (similar to Feng Shui)

e)

All of the above

5.

What is the most important TAT?

a)

Therapeutic TAT

b)

Inter Laboratory TAT

c)

Outer Laboratory TAT

d)

Staff Laboratory TAT

e)

Canteen TAT

6.

What is called a credibility measure (no tolerance) for clinical laboratory service?

a)

Ensuring the Doctor and patient get Christmas and New Year’s gifts on time

b)

Ensuring that therapeutic TAT is allows less that the Service Level Agreement committed

c)

Patient remembers the phlebotomist

d)

Sample is stored for 365 days so that when patient comes back it can be reused

e)

All of the above

7.

What are keys goals that drive Laboratories Operational Excellence? (check all that apply)

a)

Process Efficiency – TAT, Simplification of Process Steps across Sample Data and Material flow

b)

Workforce – Motivation and Productivity

c)

Reducing Errors & Improving Quality

d)

Managing Investment and changes over the course of the projects

e)

Improving reputation and competitiveness of the operation

8.

Large volume customers are with >$5MM revenue are growing globally at what percentage?

a)

10

b)

4.5

c)

6.1

d)

2.1

e)

None of the above

9.

If a laboratory would like to optimize the overall overhead or operating costs, what would be the best areas to look at for improvement?

a)

Reagent cost

b)

Effective use of space/rental

c)

Labor (staff utilized), staff attrition and training costs

d)

Utilities - electricity, water, waste management

e)

Quality of preanalytical sample collection systems and analytical technology used to generate results