All are examples of personal selling except

Advertising & displays are examples of this. They help create “retail” store traffic.

When you buy something for social approval, recognition, power, or love, you are buying it with this motive.

A person is using this buying motive when they buy something for product dependability, health or safety considerations, saving time or money.

How often a product is purchased, the amount of information needed to make a purchase, the importance of a purchase to a customer, and the perceived risk involved in the purchase are all examples of this.

All are goals of selling except:

The advantages or personal satisfaction a customer gets from a good or service

The basic, physical, or extended attributes of the product or purchase

Matching the characteristics of a product to a customers needs and wants.

Which of the following decision-making processes would most likely apply to a person purchasing a new iPad and does so about every 5 years?

Which of the following is not a source for salespeople to gain product knowledge?

A lead or potential customer is called a…

When a salesperson simply shows up at a business and tries make a connection or sale without calling ahead, that is called...

The names of other people who might buy the products, often given to you by another client.

The most effective approach method in retail is:

Observing, listening, and questioning may be used to help in which step of the sales process?

Essentially, these are the two things a salesperson does during the product presentation stage of the sale.

When an electrician is speaking to his supplier about ordering parts, he would use which type of language?

The best form of language for a salesperson to use in a retail selling situation would be ...

Concerns, hesitations, doubts for not making a purchase.

Insincere reasons for not buying a product

A salesperson can prepare him/herself to handle objections by completing one of these.

What should a salesperson NOT do when handling objections?

Which step of the sale does this statement apply to: what were you looking for in a mouthwash?

Objections can be presented as either...

Scheduling a meeting and researching the customer & competition should be handled during the pre-approach in ___________ selling.

Questions that require more than a yes or no answer are called...

Selling additional goods or services to the customer...

Involves the strategies businesses use to stay close to their customers

A salesperson's initial effort to close a sale.

Salesperson: Your staff is really going to love this new machine in the office, I'm glad we were able to upgrade the old equipment. By the way, do you happen to know any other companies I could reach out to that are in need of some new upgrades as well?

This is an example of which of the following?

Begin a conversation, establish a relationship, and focus on the merchandise, are all ...

Which is not a step in the sales process?

A salesperson who is able to be sensitive to customers needs throughout the sales process may be described as having...