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WorksheetsSDS
Total questions: 30
Worksheet time: 15mins
If the requested delivery address is less than 1.0 mile away from the original delivery address, can we still redirect the delivery?
Yes, we call the driver and inform them directly.
No, they will just have to reorder.
Yes, we can edit the shipping address in RCLP.
Yes, we provide the alternate address in the RCLP notes section.
If the customer is calling in to report a driver who threw their package, what will you do?
Call the driver and inform them that what they did with the delivery is not acceptable
Send a driver feedback form
Refund the customer to compensate with the damage
We do the RCLP hygiene
What are the 3 important tools that we use to support customer?
GDET
RCLP
PSUI
Google Maps
BING Maps
Can we provide driver's exact location to the customer?
No
Yes
Choose the correct DSR hygiene:
Verify shipping address / Compare Bing and GDET, check and update Geocode & Geofence / Ask for additional delivery instruction
Verify shipping address / Check Map / Ask for additional delivery instruction
Check Geofence / Verify shipping address / Compare Bing and GDET, check Geofence
What are the conditions for us to submit DSL?
Customer requests to have the package redelivered by the end of the day
Multiple Failed Deliveries
Commercial Weekend Delivery Request
Delayed at Station for High Severity items/conditions
Deliver to Alternate Address
We can only submit DSL Escalation form between the hours of __________ Local Delivery Station Time
8am - 6pm
7am - 6pm
9 am - 5pm
8am - 5pm
12am - 6pm
What does "PSUI" mean?
Parcel Search UI
Paperwork Search UI
Package Services UI
Package Search UI
We have to send HMD when we submit a DSL form.
true
false
it depends
not sure
If the road entry point is incorrect which option do you choose?
Correct Delivery Point Geocode
Correct Road Entry Geocode
Correct Centroid GeoCode
Center Map Here
What do we add in the notes during wrap-up / annotations in CIM if we submit a DSL form
n/a
Cx badly needed the package, please redeliver. #PackageHighPriority
#DSLEscalationForm
Delivery instruction, customer's name & contact #
We can send a DSL Form for all shipments.
true
false
How many delivery attempts can be made before the shipment is returned back to the FC and refunded back to the customer?
6
5
4
3
We will keep on reattempting the delivery.
Where will you add "permanent" delivery instructions on the account?
Address Note
Access Code
Shipment Notes
Where will you add "temporary" delivery instructions on the account?
Shipment Notes
Address Notes
Access Code
What does "TRACES" stands for?
Transportation Concession Eligibility Service
Time Concession Eligibility Service
Transportation Concession Eligibility Support
What does "RCLP" stands for?
Recent Contact Landing Page
Recipient Contact Landing Page
Recipient Call Landing Page
What does GDET stands for?
Global Data Editor
Geo Data Editors
Geo Data Editor
Choose the correct DSR hygiene:
Verify shipping address / Ask for additional delivery instruction / Compare Bing and GDET, check RCLP
Verify shipping address / Compare Bing and GDET, check Geofence / Ask for additional delivery instruction
Check Geofence / Verify shipping address / Compare Bing and GDET, check Geofence
If the delivery point is incorrect which option do you choose?
Correct Delivery Point Geocode
Correct Road Entry Geocode
Correct Centroid GeoCode
Center Map Here
What is the minimum tolerance for the Geo fence?
35 m
25 m
100 m
When a DSL form is submitted, do You suppress HMD?
No
Yes
what are the call drivers for SDS?
UTA / UTL / NSL / BC / WMS
UTA / UTL / NSL / BS
UA / UTL / NSL / BC / WMS
UA / UTL / NL / BC / WMS
If the shipment was tagged as "Missing" for the past 48 hours. Are you supposed to process a concession?
Yes
No
What are the 3 main tool that we use for SDS?
RCLP
GDET
PSUI
Google Maps
For postponing a delivery. Do not request a rescheduled delivery for tomorrow. If we were unable to deliver today, we'll automatically reattempt delivery tomorrow.
True
False
Do NOT use "Request Re-schedule Delivery" to try to speed up late packages. It will not make the delivery date sooner.
True
False
Can we provide driver's information to the customer?
Yes
No
Can you send a DSL form after 5:00 PM Local time?
Yes
No
What tab are you supposed to open to add an alternate phone number for the customer?
CIM
Order Level
RCLP
