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Worksheets

Business English

Total questions: 60

Worksheet time: 3600secs

Name
Class
Date
1.
ACCEPT
a)
to reply or answer in words
b)
to be under obligation to pay or repay
c)
to make use of (an instrument, means, etc.); use; apply
d)
to take or receive (something offered); receive with approval
2.
IMPROVE
a)
 to bring into a more desirable or excellent condition
b)
to move to a higher position; lift up; elevate
c)
to acquire by exchange or concession
3.
FUND
a)
to give into another's possession or keeping
b)
to acknowledge with definite assurance
c)
a supply of money or pecuniary resources, as for some purpose
4.
PROCESS
a)
to be under obligation to pay or repay
b)
a systematic series of actions directed to some end
c)
any standard of comparison, estimation, or judgment
5.
RESPOND
a)
to consent or agree to
b)
to refer briefly to; name, specify, or speak of
c)
to reply or answer in words
d)
to cause to grow or expand
6.
RAISE
a)
to cause to descend; let or put down
b)
to bring into a more desirable or excellent condition
c)
to move to a higher position; lift up; elevate
7.
PRODUCE
a)
a supply of money or pecuniary resources, as for some purpose
b)
-to bring into existence; give rise to; cause -- to make or manufacture
c)
a systematic series of actions directed to some end
d)
to give into another's possession or keeping
8.
MENTION
a)
to give into another's possession or keeping
b)
to refer briefly to; name, specify, or speak of
c)
to reply or answer in words
d)
to bring into a more desirable or excellent condition
9.
MEASURE
a)
any standard of comparison, estimation, or judgment
b)
-to bring into existence; give rise to; cause -- to make or manufacture
c)
to acquire by exchange or concession
d)
to consent or agree to
10.
EMPLOY
a)
to consent or agree to
b)
a systematic series of actions directed to some end
c)
to make use of (an instrument, means, etc.); use; apply
11.
DELIVER
a)
to take into one's possession (something offered or delivered)
b)
to give into another's possession or keeping
c)
to be under obligation to pay or repay
d)
to acquire by the payment of money or its equivalent
12.
APPROVE
a)
to make use of (an instrument, means, etc.); use; apply
b)
to consent or agree to
c)
any standard of comparison, estimation, or judgment
13.
BUY
a)
to acquire by exchange or concession
b)
a supply of money or pecuniary resources, as for some purpose
c)
to cause to grow or expand
d)
-to bring into existence; give rise to; cause -- to make or manufacture
14.
CONFIRM
a)
to take or receive (something offered); receive with approval
b)
to refer briefly to; name, specify, or speak of
c)
to acknowledge with definite assurance
d)
any standard of comparison, estimation, or judgment
15.
DEVELOP
a)
to cause to grow or expand
b)
to bring into a more desirable or excellent condition
c)
-to bring into existence; give rise to; cause -- to make or manufacture
d)
to take or receive (something offered); receive with approval
16.
PURCHASE
a)
to cause to descend; let or put down
b)
to take into one's possession (something offered or delivered)
c)
a supply of money or pecuniary resources, as for some purpose
d)
to acquire by the payment of money or its equivalent
17.
RECEIVE
a)
to take into one's possession (something offered or delivered)
b)
to acquire by exchange or concession
c)
to move to a higher position; lift up; elevate
18.

Radey : Where are you staying, Rafe?

Rafe : I’m staying_______the Dusit Thani Hotel.

a)

on

b)

at

c)

onto

d)

out of

19.

I usually stay ________ Bangkok.

a)

in

b)

at

c)

on

d)

out of

20.

You turn left _______ the office.

a)

above

b)

at

c)

on

d)

out of

21.

It’s nice to see you again. ______ to our company.

a)

Welcome

b)

Go

c)

Meet

d)

Have

22.

Please ______ a seat.

a)

welcome

b)

come

c)

meet

d)

have

23.

I like to visit other countries but I find the _____ of travel is too high.

a)

money

b)

cost

c)

expenses

d)

currency

24.

You can see the _____ about the sale in the local paper.

a)

announcement

b)

warning

c)

notice

d)

advertisement

25.

What would you do if you met a woman and didn't know if she should be called "Mrs.", "Miss" or "Ms."?

a)

Say..."Hey girl" !

b)

You could use "Ms."

c)

You could try to use her name.

d)

You could check the woman's left hand to see if she's married.

26.

Elements of culture include:

a)

literature

b)

dress

c)

food

d)

All of the above

27.

Culture is.....A learned organization of rules for making choices and for resolving conflicts.

a)

True

b)

False

28.

The feeling of lack of direction, not knowing what to do or how to behave in a new environment and not knowing what is appropriate or inappropriate.

a)

Culture Shock

b)

Language

c)

Intercultural Communication

d)

Value

29.

A process by which information is exchanged such as speech, signals, writing or behaviors.

a)

Communication

b)

Language

c)

Culture Shock

d)

Value

30.

The area where most American movies and films are made. Where the headquarters are for major film companies.

a)

Broadway

b)

Hollywood

c)

Voice of America

d)

The World Trade Organization

31.

The total accumulation of benefits, customs, values, behaviors, institutions and communication patterns that are shared, learned and passed down through the generations in an identifiable group of people.

a)

Culture

b)

Value

c)

Intercultural communication

d)

Culture shock

32.

If you don't understand the others, you would say _________.

a)

Does that make any sense?

b)

I see what you're saying.

c)

I'm not sure I get your point.

d)

Do you know what I mean?

33.

Son: I want to quit school.

Dad: Are you serious?

Son: Yeah! I'm smart, I don't need to go to university...

Dad: Listen. I don't care how smart you are, if you don't have a good education, you can't get a good job these days. Do you know what I mean?

Son: Yeah, I guess.

Dad: Education is the most thing for you right now...

Son: OK, I hear you.


Are you serious? expresses ________.

a)

agreeing

b)

getting attention

c)

showing surprise

d)

back channeling

34.

Dad: Education is the most thing for you right now...

Son: OK. I hear you.


OK. I hear you. expresses ________.

a)

understanding what someone said

b)

getting attention

c)

showing surprise

d)

checking someone’s understanding

35.

In a meeting, if you want to add a comment. You’ll say ___________.

a)

Care to come over for dinner tonight?

b)

Sorry, could I interrupt for a moment?

c)

What exactly are you trying to say?

d)

Do you follow me?

36.

You're in the meeting and you want to voice for something.


Chairperson: Let's move on to the next item on the Agenda, and...

Staff A: _______________________.

Chairperson: Sure, go ahead.

a)

I don't agree with you.

b)

Sorry, could I interrupt for a moment?

c)

No! I didn't say that...

d)

What exactly are you trying to say?

37.

What should you say if someone speak too fast?

a)

Could you speak louder?

b)

Slow down! I can't follow you!

c)

Could you repeat that?

d)

I didn't quite get that.

38.

What should you say if someone speak too softly?

a)

Could you speak louder?

b)

Slow down! I can't follow you!

c)

Could you repeat that?

d)

I didn't quite get that.

39.

Caller: Could I speak to Mr Adams, please?

Receptionist: Who's calling please?

Caller: This is Anna Beare.


Receptionist: ______________________.

Caller: Anna Beare. That's B-E-A-R-E

a)

I didn't get that.

b)

You've got me wrong.

c)

Sorry, I didn't catch your name.

d)

I didn't mean to give you that impression.

40.

You're in the company meeting and you want to voice your disagreement.

What would you say?

a)

I have a similar experience...

b)

I want to add one thing...

c)

Hold on a second. I disagree. I think you are wrong.

d)

Excuse me for interrupting, but I don't agree with you on this point.

41.

Caller: Yes, and could you ask him to call me back when the shipment arrives?

Receptionist: Certainly. Could you give me your number please?

Caller: Yes, it's 503-589-9087

Receptionist: That's 503-589-9087

Caller: Yes, that's right. Thanks for your help. Goodbye


Why the receptionist repeat the number again?

a)

To make sure she gets the right numbers.

b)

To let the caller call back.

c)

To inform the caller to call back.

d)

To leave a message.

42.

E-mail is short for ...

a)

Easy mail

b)

Enveloped mail

c)

Electric mail

d)

Electronic mail

43.

Which is NOT TRUE about email subject line:

a)

Need not be a complete sentence

b)

Specific information

c)

Long sentence

d)

Brief

44.

We sent informal e-mails to ...

a)

Companies

b)

Relatives

c)

Government Departments

d)

Offices

45.
a)

Checking in at the aiport

b)

Checking in at a hotel

46.
a)

Waiting for luggage

b)

Getting on the plane

c)

Getting off the plane

d)

Arriving at the aiport

47.
a)

at home

b)

away from home

48.

Every new employee must get a _________ to make sure they are all in good health.

a)

medical check-up

b)

medical doctor

c)

pharmacy

d)

fitness

49.

Larger companies are often called ________.

a)

biggie

b)

corporations

c)

big macs

d)

team players

50.

The CEO has the _______ to hire and fire employees.

a)

promotion

b)

workforce

c)

authority

d)

paperwork

51.

We have received several ______ about the new manager. Everyone says he is rude and disrepectful to the staff.

a)

complaints

b)

complain

c)

motivate

d)

workforce

52.

Some people feel _______ about their jobs because some companies are cutting their ______.

a)

secure / firing

b)

fitness / admire

c)

insecure / workforce

d)

motivate / slot in

53.

You should take that faulty microwave oven to the ________.

a)

warehouse

b)

call center

c)

service center

d)

distribution service

54.
a)

outlet

b)

headquarters

c)

factory

d)

distribution center

55.
a)

call center

b)

warehouse

c)

distribution center

d)

service center

56.

How old are you?

a)

18 person in my family

b)

five years old

c)

I'm Thai

d)

I'm student

57.
All of the following are examples of Hard Skills except which one:
a)
Communication skills
b)
Keyboarding skills
c)
Welding skills
d)
Carpentry skills
58.

A: Good morning. How are you,

Mrs. John?

B: _________________________

a)

I'm fine, thank you.

b)

See you tomorrow.

c)

Pleased to meet you.

d)

Nice to meet you.

59.

Which social medias can affect your job search?

a)

Facebook

b)

Twitter

c)

Instagram

d)

All of the above

60.
WHAT PART IS THE MESSAGE OF THE MEMO?
a)
attachment
b)
subject
c)
body
d)
from

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