WorksheetsSGS Business 2.5.5 Effective Training and Development
Total questions: 20
Worksheet time: 10mins
Which best describes the term, training? When employees:
Complete training modules online
Learn from work colleagues
Attend courses at college
Learn the skills and knowledge required for them to perform their job roles effectively
Which best describes unexpected or unplanned training that comes from directly observing work colleagues?
Informal training
Self-learning
Formal training
Target setting
What is a potential benefit to a business of training its employees?
Higher staff motivation
Lower labour productivity
Higher business costs
Lower staff retention
What is a benefit to a business of providing ongoing training for all employees?
Staff retention will be lower
Productivity will be higher
Costs will be lower
Labour turnover will higher
What is a benefit to a business of an employee receiving formal training?
Specialist training is provided by expert trainers
It is usually cheaper than providing informal training
It is quick, as employees do not have the opportunity to ask questions
Employees can continue to produce whilst being trained
A large retail chain has recently invested in a new customer ordering system in its branches. A course, undertaken by all employees, was used to retrain staff on the use of the new technology. What best describes this way of training?
Self-learning
Informal training
Formal training
Ongoing training
What describes the method of training whereby employees learn from their own mistakes?
Ongoing training
Informal training
Self-learning
Formal training
To become a head teacher, a deputy head needs to gain a professional qualification. Which of the following methods of training would be best to enable the deputy head to reach their goal?
Formal training
Performance reviews
Informal training
Self-learning
Which option is a benefit to a manufacturing business of new production line workers receiving informal advice from more experienced employees on the best ways for them to perform their roles?
Staff will follow an official, recognised training programme
Employees will gain a formal qualification
Formal specialist advice will be received by employees
Staff will gain first-hand experience of the exact job requirements
A farm takes on 30 new workers in the summer to pick the fruit harvest. The only training available to new employees is unofficial advice from experienced employees. Which option best describes this way of training?
Self-learning
Formal training
Target setting
Informal training
Which option describes the method of training whereby an employee takes part in a weekly training session?
Self-learning
Target setting
Ongoing training
Informal training
Which two options are reasons why a business undertakes performance reviews?
To increase labour turnover
To increase the volume of administration carried out in the business
To identify employee training needs
To enable target setting to take place
To reduce employee retention
Which two options are potential drawbacks to a business of providing training for its employees?
Staff retention decreases
Total production levels may reduce whilst training takes place
Increase in costs
Labour turnover decreases
Motivation increases
A disadvantage to training your employees is that they might be persuaded to leave and join a new company. This is known as?
Stealing
Poaching
Persuading
Acquiring
Employees would most likely want to have on-going training because it could lead to
Increased salary
Skill development
Promotional opportunities
All of the above
