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WorksheetsRHS DECA Hospitality Cluster Exam
Total questions: 50
Worksheet time: 50mins
Gabriele is giving a persuasive presentation on the humane treatment of livestock. Which of the following
should she do to conclude her talk in a persuasive way:
A. Provide an outline that contains all the information she shared
B. Challenge the audience to make informed choices at the grocery store
C. Summarize the main arguments and points shared during the talk
D. Share all the resources she consulted when preparing her speech
Because front desk clerks give out information to callers, it is very important for them to have
A. a professional appearance.
B. a wide range of experience.
C. excellent verbal skills.
D. good body-language skills.
XRT Corporation's human resources manager sends a memo to all employees that describes some
general changes that will affect their health insurance next year. This is an example of __________
communication.
A. verbal, upward
B. lateral, downward
C. mass, upward
D. formal, downward
What is fraud?
Any unlawful activity.
Persuading someone to act in one's favor. Typically illegally.
Deception purposely carried out to secure unfair or unlawful gain.
Lying.
What is negligence?
When a business is not doing something necessary or required.
An illegal agreement that forbids customers from buying goods and services from competitors.
When a business is "in the red".
A negative number. Especially when referring to income.
What is production in DECA?
A play or musical.
Taking notes in two columns.
The place where a product is made.
The process or activity of producing goods and services
What is the function of Blind Carbon Copy (BCC)?
Hides email addresses from the email's recipients.
A British TV channel.
Creating identical products using a completely mechanized system.
determining and adjusting prices to maximize return and meet customers' perceptions of value.
What is inelastic demand?
When a good is finite and exhaustible.
When demand for a good or service is constant, event if product's price changes.
When a good if is infinite and can be made in unlimited amounts.
When consumers adjust demand for products based on price.
How is Floating Exchange Rate determined?
Determined by the years of experience of a freelance worker.
Determined by supply and demand. Changes depending on the market.
Determined by the stock market.
Determined by the government.
What does Accounts Receivable mean?
Bank accounts that are in good standing.
Accounts left over from people's deaths which goes to the government.
Money that is owed to a business.
Where businesses store their allotted spending expenditure.
Why are petty cash funds useful?
They allow a business to easily pay for inexpensive items without going through regular purchasing procedures.
They show how much a business can afford to spend.
They show how much a business can afford to lose.
They encourage employees to work harder because of the added benefits of a petty cash fund.
What is primary information?
The first search result on Google.
Something a person says verbatim.
What is on the news.
New information collected for the purpose at hand.
What's a testimonial?
A statement by a business proclaiming the benefits of their product.
An approval by the FDA.
A quality assurance test.
A statement by a user of a product proclaiming the benefits of the product.
Geographic Segmentation...
Involves physical location and climate.
Involves physical location, climate, and city size.
Involves physical location, climate, city size, and time zone.
Involves physical location.
What are Business Licenses?
Documents that create franchises.
Patents.
Documents that enable businesses to go public on the stock market.
Documents that grant permission to operate a business.
Gross Profit is...
not real. It's called net profit.
not useful in day to day business decisions.
a good indicator of how well a business is controlling its costs.
Used only for accounting purposes.
What is a Breakeven Point?
When a company's total sales equal its total expenses.
When a company breaks ground on a new location.
A rendezvous point in an office.
A accounting term that accounts for a family's expenses.
What is a walk-in in hospitality and tourism?
A patient who does not have an appointment who enters a doctors office.
Someone who wants to stay in a lodging, but does not have a reservation.
A type of janitorial service offered at a number of hotels.
The number of occupants in a hotel any particular night.
What does V/R stand for in Hospitality and Tourism?
Valet Ready
Virtual Reality
Very Red
Vacant and Ready
What is an example of a franchise?
A celebrity starting his/her own make-up line
A contractual agreement between the Adams family and McDonalds, which says the Adams family will distribute McDonalds items.
Jonathan selling candy bars to fund his school field trip.
Walmart selling snickers candy bars in all of their stores instead of Hershey's
Which of the following is a common source of complaints about personnel:
A. Creation of policies
B. Rudeness
C. Hidden costs
D. Faulty design
Which of these lodging services would most likely be automated using software:
Registration
Concierge
Room setup
Sales forecasting
One of the reasons why a chain of hotels might analyze and interpret the marketing information
contained in databases is to
Survey guests
Compare Variables
Tabulate Findings
Organize products
What data-mining technique uses "if-then" criteria to classify objects in a database?
Neutral networking
Histogram
Rule induction
Quantitative reasoning
Von is a very thorough record keeper. He always carefully files his company's bills, receipts, and
cancelled checks because he knows that the company has a responsibility to prove the expenses it lists
on its tax return. Von's company bears a
burden of proof
responsibility to prove
record burden
tax return burden
Trends indicate a rise in the number of people who like to bring their dogs with them on vacation. To
accommodate this travel trend, there are an increasing number of
all-inclusive resorts
residential dog parks
pet-friendly hotels
boutique pet stores
Which of the following is an example of an intangible output:
A pizza
Education
A computer
Shampoo
You start out college majoring in marketing, but you don't enjoy it. So you change your major to business.
This is an example of a goal being
broken down
distracting
visualized
dynamic
One of the services provided by some professional organizations in the travel and tourism industry is
training that leads to obtaining
online instruction
firsthand experience
college degrees
certification
Sammy's Sandwiches wants to improve its market share. This is an example of a __________ goal.
cultural
product
tactical
strategic
A station across the street is offering gasoline for five cents cheaper per gallon. The other stations in the
area decide to lower their prices as well. This is an example of __________ pricing.
inflexible
competitive
unrealistic
realistic
Shonda works at a hotel, and her boss expects her to book at least 10 rooms every day. What type of
standard is this?
quality
quantity
time
cost
Mountain View Steakhouse goes above and beyond to create an excellent dining experience for each of
its guests. The steakhouse trains its wait staff to be courteous, respectful, and attentive to customers.
Based on this information, delivering outstanding customer service is most likely a __________ of the
restaurant.
primary risk
business strategy
public relations plan
core value
What characteristic of the hospitality and tourism product is described in the following scenario: If an
airline sells 150 of 200 seats on an airplane, the airline cannot inventory the seats until the next flight and
sell 250 seats.
perishability
seasonality
standardization
inseparability
When a business negotiates a contract that requires the vendor to arrange for transportation, the
business is negotiating the
logistics
premiums
payments
allowances
The communication of information about goods, services, images, and/or ideas defines
cultural trends
promotion
message channels
demand
What step in the continuous improvement process will indicate if quality is increasing?
Documentation
Evaluation
Recommendation
Implementation
If an accounting firm deliberately conceals information about a client's financial status, the government
may charge the business with
substantiation
expropriation
breach of contract
obstruction of justice
When processing a hotel reservation by telephone, it is most important to obtain information about the
guest's
transportation arrangements
dietary requirements
seating preferences
arrival and departure dates
To manage potential business losses, the first step a company should take is to
purchase liability insurance
identify its risks
determine the probability of losses
respond to risks
Before an individual can follow directions, s/he must first be ready to
understand
write
speak
listen
One of the important characteristics that makes written communication effective is
faulty punctuation
long paragraphs
complex words
short sentences
What is one way that employees who routinely deal with customers can demonstrate a customer-service
mindset?
stand at attention
speak in a monotone
make eye contact
keep a straight face
An amusement park offers a special Labor Day package that can be purchased only through the park.
This is an example of __________ distribution.
indirect
direct
network
channel
If the money supply is low and the demand for money is high, interest rates on loans will
decrease
increase
stay about the same
increase, then decrease
An employee's formal level of authority in a firm directly relates to his/her power to
apply knowledge
create problems
formulate ideas
make decisions
When prices and wages go up, tax revenues will usually
go up
remain stable
go down
fluctuate
One way employees can demonstrate initiative is by handling __________ situations effectively.
routine
regular
unexpected
training
All feedback provides its message recipients with ___________ information.
conservative
extensive
creative
evaluate
Which of the following is not a reason why people resist change:
fear
trust
lack of confidence
contentment
