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WorksheetsNew Hire Orientation Pre-Test
Total questions: 25
Worksheet time: 13mins
What do you mean by ICS?
Integrated Company of Singles
Integrated Computer Systems Inc.
Individual's Computer System
None of the above
What is the goal of ICS?
To meet the end-user's need and the need of the corporation as a whole
To meet the corporate as a whole
To meet the needs of the individuals
All of the above
ICS corporate objectives are its four (4) pillars on which the Company stands. These pillars are the:
People, Customers, Vendor and Suppliers, Investors
Customers, Shareholders, Market, Partners
Suppliers and Manufacturers, Employees, Stockholders, Buyers
Partners, Consumers, Competitors, Vendors
What is the primary goal of ICS for our customers?
To be a premier investment as measured against the best in the industry in general, taking into consideration the risk and effort involved.
To provide products and services of greatest possible value to our customers.
To provide personal satisfaction that comes from a sense of accomplishment and belonging in the company.
To share in the company’s success.
What are some of the things that we aim for our people to gain from ICS?
Share in Company’s success and job security
Motivation and recognition for excellent achievement
Sense of accomplishment and sense of belongingness
All of the above
It is defined as “dedication; loyalty to the job, to the customer, to the team and to the organization.”
Ethics
Commitment
Service Quality
Integrity
If you came in late than your usual time in, you will…
Extend my working hours to make up for the missed hours, then I will file the extended hours I worked as my overtime.
Work as usual and leave the office on my regular time out.
Extend my working hours to make up for the missed hours, then I will offset the overtime some other day.
Explain the reason to my manager, extend my working hours and file for overtime for the next day to make up for the missed hours.
It is defined as "trustworthiness; transparency; consistency in positive action, not dependent on whether others see or not."
Ethics
Commitment
Service Quality
Integrity
According to Edward Deming, _____ is “doing the right things right, the first time, on time, all the time.”
service quality
customer service
satisfaction
quality
If the client permits you to “keep the change”, you will…
Accept and thank the client.
Accept and disclose to my manager.
Decline and thank the client.
Decline and request for it to be coursed through my department.
The ICS Value Chain is divided into three (3) functional groups, namely: _____.”
Sales and Marketing, Operations, and Back-office Group
Pre- and Post-Sales, Marketing, and Professional Team
Marketing, Sales and Operations, and Support
Sales and Marketing, Technical Team, and Professional Support
I will mention private information of an anonymous client to a prospective client if that would help to get them to purchase from ICS.
Correct. We need more clients to increase our sales.
Wrong. We work on confidentiality for most of our clients.
Depends. If my manager permits me.
A little information will not hurt.
ICS has adopted the Compressed Work Week schedule implemented by Department of Labor and Employment (DOLE). What is the regular working hours of most ICS employees?
8:30AM - 6:30PM
7:00AM - 5:00PM
8:00AM - 6:00PM
9:00AM - 7:00PM
When you attended a training program on a Saturday it is considered as...
an investment for the employee; therefore, it's not an overtime.
an overtime and I have to file in on WISE.
a regular work shift, but it's not an overtime.
a double pay and I'll file it both in WISE and as an overtime.
When is the deadline of filing time entries on WISE?
On the payroll dates, hence on the 13th and 28th.
Before the payroll dates, hence on the 12th and 27th.
On the cutoff dates, hence on the 22nd and 6th.
After the cutoff dates, hence on the 23rd and 7th.
ICS employees are provided with 15-minute break period to freshen up and recharge their energy, to which they could use ______.
from 9:30AM to 10:30AM and from 3:00PM to 4:00PM
between 9:30AM to 10:30AM and between 3:00PM to 4:00PM
from 9:00AM to 10:00AM and from 3:30PM to 4:30PM
between 9:00AM to 10:00AM and between 3:30PM to 4:30PM
The company grants a grace period of _____ per day for tardiness.
15 minutes
30 minutes
10 minutes
5 minutes
In the event that an employee is unable to report for work for whatever reason, he / she should call or ask somebody to call the office and inform his/her immediate superior _____ on the first day of his absence.
Within the first hour of work
Before 12 noon
2 hours before the official work schedule
Between 9:30am to 10:30am
If you are on leave without pay the day before the scheduled regular holiday, are you going to be paid the holiday pay?
Yes, as long as I filed my leave on the WISE Module.
No. This is based on the Labor Code's guidelines; since I am not paid the day before the holiday, therefore I will not be paid the required holiday pay.
Maybe, if my boss approves the payment of my holiday pay.
No, because HR says so.
It is considered overtime, if you worked...
beyond your regular time out.
after an hour from you regular time out.
beyond 30 minutes after your regular time out.
maximum of two (2) hours from your regular time out.
How are leave credits earned?
You will start earning 1 day a month after your start date, but you can use the leave credits after one (1) year.
You will earn 1.75 day after one (1) year of your probationary hiring date.
You will earn 1.25 days per calendar months if you worked for at least 10 days.
You will earn 4.25 days every quarter beginning the month when you started.
When are the Scheduled Vacation Leaves being filed?
At least seven (7) calendar days before the planned leave date.
At least three (3) days prior the planned leave date.
A day before the planned leave date.
Not more than two (2) days when you return.
Salary adjustments are based on:
Employee's quota
Company's profit
Company's and employee's performance
Employee' and Company's awards and achievements
When will a temporary employment contract be terminated?
Upon expiration of contract.
When the temporary workload, for which he/she was hired is completed.
a only
Both a and b
What are the two (2) categories being evaluated in the Performance Appraisal?
Quality & Timeliness and Technical Skills & Attitude
Targets & Results and Knowledge & Skills
Objectives & Goals and Performance Factors
Productivity Goals & Indicators and Performance Competencies
