WorksheetsOB CONFLICT
Total questions: 18
Worksheet time: 9mins
Which one of the following is the traditional view of conflict?
Conflict is inevitable outcome in a group
Conflict is necessary for a group
Conflict must be avoided
Conflict is natural to each group
Interactionist view of conflict belief that conflict ___.
is causes by lack of openness
must be avoided
is harmful and inevitable in a group
is a positive force in a group
Conflict that hinders group performance is ___ conflict.
task
process
functional
dysfunctional
Conflict over content and goals of the work is ____.
task conflict
process conflict
relationship conflict
mind conflict
A desire to satisfy one’s interests, regardless of the impact on the other party to the conflict.
Collaborating
Avoiding
Competing
Accommodating
A situation in which the parties to a conflict each desire to satisfy fully the concerns of all parties.
Accommodating
Competing
Collaborating
Compromising
The desire to withdraw from or suppress a conflict.
Accommodating
Collaborating
Avoiding
Competing
The willingness of one party in a conflict to place the opponent’s interests above his or her own.
Collaborating
Compromising
Avoiding
Accommodating
In ____, every negotiator focuses on meeting his personal interests, regardless of the loss the others may have to face.
bargaining negotiation
distributive negotiation
integrative negotiation
compromising negotiation
In ____,focuses on mutual interests of all the parties and thus, comes up with constructive solutions that will be beneficial for all.
bargaining negotiation
distributive negotiation
integrative negotiation
compromising negotiation
Which one is the five stages of conflict process?
Potential incompatibility, cognition and personalization, intentions, behavior, outcomes
Potential incompatibility, intentions, cognition and personalization, behavior, outcomes
Potential incompatibility, cognition and personalization, behavior, intentions, outcomes
Potential incompatibility, cognition and personalization, outcomes, intentions, behavior
Which one of the following is the characteristic of Accommodation, conflict handling styles.
I let you win and enhance relationship
I gain, you gain and enhance relationship
I gain and ignore relationship
No one gain anything
A ____ is a neutral third party who facilitates a negotiated solution by using reasoning, persuasion, and suggestions for alternatives.
Arbitrator
Mediator
Consultant
Conciliator
A third party to a negotiation who has the authority to dictate an agreement is __.
mediator
conciliator
arbitrator
consultant
Individuals strong in ___ styles are thought to be more task-oriented, creative and capable of dealing with complexity.
compromising
accommodation
collaboration
competing
What is the main function of a conciliator in negotiation?
To make binding decisions
To act as a communication link between parties
To analyze financial data
To lead team-building exercises
Which third-party negotiator has the authority to dictate an agreement?
Mediator
Consultant
Arbitrator
Conciliator
What is the role of a mediator in third-party negotiation?
To enforce a legal decision
To provide informal communication
To facilitate a solution using reasoning and persuasion
To remain silent during the negotiation
