WorksheetsExam 6 Admin SF
Total questions: 60
Worksheet time: 30mins
Name
Class
Date
1.
A user has asked if it is possible to edit multiple records at one tim Which features could an administrator use to enable this? Choose 3 answers.
a)
Enable hover edit
b)
Give the user the Mass Edit for Lists permission
c)
Enable quick edit
d)
Enable enhanced lists
e)
Enable inline editing
2.
Sales Reps have informed their administrator that they would like to edit their opportunities directly inline in the list view without having to load each record individually. Which user interface settings can the administrator change to meet this request? Choose 2 answers.
a)
Enhanced Editing
b)
List View Edit
c)
Enhanced Lists
d)
Inline Editing
3.
You need to add 10 users to the system. When would it be appropriate to use the ‘Add Multiple Users’ functionality instead of adding each user individually? Choose 3 answer.
a)
A. When each user will be allocated the same license type
b)
B. When users will all be allocated different roles
c)
C. When the users will be allocated the same or different profiles
d)
D. When the users will have a username that is different from their email address
4.
A user has called you as they have forgotten their password. What should you suggest? Choose 1 answer.
a)
A. Tell the user you will send a temporary password to their cell phone via text message
b)
B. Tell the user to reset the password themselves from the Forgot Password link on the login page
c)
C. Tell the user to email Salesforce support
d)
D. Tell the user that passwords can only be reset by Salesforce Administrators and you will need to do it every time
5.
Flex Corporation has offices in the US, Europe, and Asia. The European Sales Director user should have access to the German, French and UK accounts. The Global Sales Director should have access to the HQ accounts, US accounts and Asia accounts but not the European accounts. How can this be set up? Choose 1 answer.
a)
A. Deselect 'Grant Access Using Hierarchies' option for the account object in sharing settings
b)
B. Change the sharing setting of Accounts to 'Private'
c)
C. Create the role hierarchy so the Global Sales Director role is not at the top of the hierarchy
d)
D. Create a sharing rule on Accounts
6.
What should you do to ensure that an administrator can troubleshoot on a user’s behalf, without having to request login access from the user? Choose 1 answer.
a)
A. Contact Salesforce to enable the 'Administrator Can Login In As Any User' feature
b)
B. Turn on the 'Administrator Can Log In As Any User' setting in the Login Access Policies page
c)
C. Turn on the 'Log In As Any User' permission on the System Administrator profile
d)
D. Turn on the 'Modify All Data' permission
7.
A user has reported that they are not able to view information on the Health Check page. What could be the problem? Choose 2 answers.
a)
A. The user does not have 'Customize Application' permission
b)
B. The user does not have 'View Setup and Configuration' permission
c)
C. The user does not have 'View Health Check' permission
d)
D. The user does not have 'Manage Login Access Policies' and 'Manage Password Policies' permissions
8.
Which of the following is true about sharing access to a file attached to a record? Choose 1 answers.
a)
A. Access can only be determined by the record owner
b)
B. Only view access can be granted
c)
C. Access can be determined by the sharing settings of the record
d)
D. Access can only be determined by the administrator
9.
A user has reported that they do not have visibility to the Contacts tab. What would you check? Choose 1 answers.
a)
A. The profile assigned to the user
b)
B. Account settings
c)
C. The role assigned to the user
d)
D. The user record
10.
Bob and Patrick are sales users and share the same custom sales profile. The sales profile allows create and edit of contacts but not delete. The sales manager would like Patrick to be able to create and edit contact records, however Bob should also be able to delete contacts. How can the administrator configure this most efficiently? Choose 1 answers.
a)
A. Set up the role hierarchy to meet this requirement
b)
B. Create a new custom profile for Bob
c)
C. Two sales users cannot have different permissions on the Contact object
d)
D. Create a permission set and assign it to the users accordingly
11.
A Salesforce Administrator would like to be able to control login access to the organization’s Salesforce org. What are the different options that can be used? Choose 2 answers.
a)
A. Organization-wide IP restrictions
b)
B. Profile based IP restrictions
c)
C. Profile based login hour restrictions
d)
D. Organization based login hour restrictions
12.
The Salesforce Administrator has been asked by the CTO to list the types of record-level sharing available in Salesforce. Which of the following is related to record-level sharing? Choose 3 answers.
a)
A. Profiles
b)
B. Roles
c)
C. Sharing Rules
d)
D. Organization-Wide Defaults
e)
E. Permission Sets
13.
Global Containers has created a Performance Review App and would like to ensure that only the manager of a staff member and managers further up the chain in the same department have visibility to the review of a staff member. The role hierarchy does not follow the organization structure. How can this be configured?
a)
A. Ensure that the 'Manager Groups' setting is selected on the Sharing Settings page
b)
B. Create a sharing rule to share Performance Reviews with the user's manager group
c)
C. Ensure that the role hierarchy reflects the reporting hierarchy
d)
D. Ensure that the 'Grant Access Using Hierarchies' Checkbox is deselected
e)
E. Ensure that the 'Grant Access Using Hierarchies' Checkbox is selected
14.
The Salesforce org of Cosmic Sporting Goods has a Security Health Check score of 75%. Based on the Salesforce Baseline Standard, which grade does this score correspond to in Salesforce? Choose 1 answers.
a)
A. Acceptable
b)
B. Satisfactory
c)
C. Good
d)
D. Fair
15.
A Salesforce administrator is training new employees new to Salesforce on the basic data model. What can an object in Salesforce be compared to? Choose 1 answers.
a)
A. A way of sharing data
b)
B. A method of accessing data programmatically
c)
C. A component of the user interface
d)
D. A table of data with records and fields
16.
An administrator is considering whether to use a lookup or master-detail relationship. Which of the following are features of a lookup relJationship but not a master-detail relationship? Choose 2 answers.
a)
A. When a record is deleted, the child record will always be deleted
b)
B. Rollup summary fields
c)
C. The lookup field does not need to be a required field on the page layout
d)
D. The related record can have a different owner than the master record
17.
After consulting with the HR manager, the administrator needs to add several custom fields to the Employee object. What are the basic steps when adding a new custom field? Choose 1 answers.
a)
A. Choose field label, select field type, select field level security, select record types
b)
B. Choose field type, enter field details, set sharing rules, select field level security
c)
C. Choose field type, enter field details, set field level security, select page layouts
d)
D. Choose field label, select field type, set sharing rules, select page layouts
18.
The Sales Director noticed duplicate contact records created against different accounts. What can a Salesforce Administrator do to fix this? Choose 1 answers.
a)
A. A contact can only be linked to a single account. If a contact is affiliated with multiple accounts, then a contact record would be created for each account. Therefore the Salesforce Administrator should inform the Director that there is no error
b)
B. Contacts could have changed jobs and become employees of other accounts. The Salesforce Administrator should update the contact records to reflect the correct account information
c)
C. The Salesforce Administrator should enable the Contacts to Multiple Accounts feature, and then specify the direct and indirect accounts in the Related Accounts list on a contact's detail page
d)
D. The Salesforce Administrator should use Workflow rules to update related account information on contact
19.
Which of the following types of fields can be used as the dependent field in a field dependency? Choose 2 answers.
a)
A. Multi-Select Picklist
b)
B. Standard Picklist
c)
C. Custom Checkbox
d)
D. Custom Picklist
20.
What modification can be made to standard fields? Choose 1 answers.
a)
A. Change the field label
b)
B. Delete the field
c)
C. Change the field length
d)
D. Change the field type
21.
The custom object Job needs several custom fields added through an HR request. What is true regarding custom fields? Choose 1 answers.
a)
A. Custom fields can only be added to custom objects
b)
B. Custom fields can be added to standard or custom objects
c)
C. Once added, the field type of a custom field cannot be changed
d)
D. Once added, custom fields cannot be deleted
22.
A user creates a new list view and wants to share it with a colleague. Which of the following is true about the visibility of a new list view created by a user? Choose 1 answers.
a)
A. The list view can be made visible to all users
b)
B. It depends on the permissions of the user creating the list view
c)
C. Only the person creating the list view can access it
d)
D. It can be made visible to the person creating the list view, all users, public groups, and certain roles
23.
Which objects are Sales objects? Choose 1 answers
a)
A. Accounts, Contacts, Opportunities and Knowledge
b)
B. Leads, Contacts, Quotes and Entitlements
c)
C. Leads, Campaigns, Opportunities and Orders
d)
D. Leads, Opportunities, Forecasts and Service Contract
24.
Larry Miller, a Sales Executive, is planning to attend a conference where he expects to meet various channel partners. How can a Salesforce Administrator ensure that the Executive is able to access the latest news about his partners while en route to the conference? Choose 1 answers
a)
A. Do a Google search on each of the partners
b)
B. Check the Partner Chatter group in the Salesforce App
c)
C. Enable the News feature to allow the sales executive to view news related to partners in the Salesforce App
d)
D. Check any notes recorded against partners in the account records in the Salesforce App
25.
Matt Adam, a newly hired sales representative, wants to be able to create accounts quickly and auto-populate related fields on the record. Matt requests his Salesforce Administrator to grant him access to the feature that allows him to do that. The company is currently using Salesforce Classic. How can the Salesforce Administrator meet this requirement? Choose 1 answers
a)
A. Enable the Automated Account Fields feature in Salesforce Classic and the Salesforce App to allow Matt to create Accounts quickly
b)
B. The Automated Account Fields feature is available in Salesforce Classic, the Salesforce App and Lightning Experience, so Matt’s company need not switch to Lightning Experience in order to use the feature
c)
C. Enable the Quick Create permission on Matt’s Profile to allow him to create accounts quickly
d)
D. Matt's company needs to switch to Lightning Experience, and then Matt can use the Automated Account Fields feature
26.
Global Insurance would like to share confidential pricing information saved in a spreadsheet with its dealer network. The dealers do not have access to Salesforce. Global Insurance is considering the use of content deliveries but is concerned that the content delivery URL will be shared outside the dealer network. What features could reduce the risk of the delivered content being shared? Choose 3 answers.
a)
A. Content Delivery Password
b)
B. Do not allow download of content
c)
C. Set an expiration date for the content
d)
D. Use third-party identity verification
e)
E. Encrypted URL
27.
An opportunity team has been created in Lightning Experience to allow a group of four sales representatives to work together to close a particular sales deal. Their sales manager would like to include a partner user in the opportunity team so that he can provide his assistance. Which of the following is a true statement regarding the inclusion of a partner user in an opportunity team? Choose 1 answers
a)
A. A partner user can only be included in an opportunity team in Salesforce Classic.
b)
B. A partner user who already has access can be included in an opportunity team.
c)
C. A partner user requires access to the related account to be included in an opportunity team.
d)
D. A partner user can be included in an opportunity team just like internal users.
28.
What is true regarding the News feature? Choose 2 answers
a)
A. News cannot be disabled
b)
B. A Data.com license is required to use News
c)
C. News provides news articles about customers, partners, competitors, and industries
d)
D. News can be displayed on accounts, contacts, leads, and the Home Page
29.
Which of the following statements are true about accessing telephony features in Salesforce using Lightning Dialer? Choose 3 answers.
a)
A. Users can call by clicking on phone number fields
b)
B. It supports recording calls using an additional plugin
c)
C. It is only available in Lightning Experience
d)
D. It supports incoming and outgoing calls
e)
E. It requires a feature license in Lightning Experience and Salesforce Classic
30.
A Sales Cloud Consultant is required to set up forecast types for an organization which needs to use Collaborative Forecasting. All users of the organization have switched to Lightning Experience already. Which forecast measurement and date type need to be used if forecast amounts should be calculated based on each opportunity product’s Total Price and Date fields? Choose 1 answers
a)
A. Revenue and Product Date
b)
B. Revenue and Schedule Date
c)
C. Quantity and Schedule Date
d)
D. Quantity and Product Date
31.
Global Insurance has recently switched to Lightning Experienc Service Agents complain about having to wade through Performance Charts and Top Deals, instead of New Cases on the Home Pag Sales Representatives, on the other hand, refuse to accept any changes to the current Home Pag How can a Salesforce Administrator address the needs of Sales Representatives and the Service Agents? Choose 1 answer.
a)
Use Visualforce to customize the Home Page and dynamically display based on profile
b)
Advise users that they can customize their own Home Page
c)
It is not possible to customize the Home Page in Lightning Experience
d)
Use the Lightning App Builder to customize the Home Page for different profiles
32.
If an organization is using multi-currency and does not want the converted amount to change on closed opportunities when exchange rates are updated, which feature can be used? Choose 1 answer.
a)
Opportunity Locking
b)
Custom Fiscal Year
c)
Advanced Currency Management
d)
Lock Exchange Rates
e)
Exchange Rate Management
33.
An administrator is considering changing the default company local What should the administrator consider when doing this? Choose 1 answer.
a)
The company locale is set as the default for new users but any user can change their personal locale setting
b)
The company locale is not set as the default for new users. Users must set the locale on their user record when they first log in.
c)
The company locale is set as the default for new users but can be changed only by an administrator
d)
The company locale will be used for all users and it cannot be changed
34.
Users have asked for the Parent Account field to be displayed in the Account Lookup dialog. How can this be enabled? Choose 1 answer.
a)
The users can modify the fields themselves using the 'My Columns' link in the lookup dialog
b)
The fields in the Account Lookup dialog are fixed and cannot be changed
c)
Modify the Account Lookup Dialog in Classic and the Account Search Results in Lightning.
d)
Modify the Account Lookup Dialog layout to include Parent Accounts in both Classic and Lightning
e)
Modify the Account Search results layout to include Parent Accounts in both Classic and Lightning.
35.
An administrator has created many custom fields on the Account record for different departments, but would like to keep one page layout for all profiles. What feature could assist users in quickly finding the information that is relevant to them? Choose 1 answer.
a)
Use field level security to only display relevant fields for each profile
b)
Enable personal page layouts so users can customise the page layout
c)
Enable collapsible sections so users can collapse the sections that are not relevant to them
d)
Enable separate loading of related lists
36.
European users are reporting that dates are displaying in the US date format instead of the European date format. The majority of users are based in the U.S. What is the most efficient way to handle this issue? Choose 1 answer.
a)
Manually change each European user's locale in User settings
b)
Change the default locale setting on the company profile
c)
Change the date format setting on the company profile
d)
Inform Europeans users to change the locale settings in personal settings
37.
Sales Reps in an organization need to record opportunities in USD and EUR. How can a Salesforce administrator accomplish this? Choose 1 answer.
a)
Grant the multiple currencies Permission Set to the Sales profil
b)
Click Setup | Company Profile | Currencies and add a new currency
c)
Enable multiple currencies for your organization in Company Information
d)
It is not possible to use multiple currencies in Salesforce
e)
Add a new currency in the Company Profile
38.
An administrator is tasked with creating new Home Pages in Lightning Experienc What should the administrator consider when creating Home Pages? Choose 2 answer.
a)
Each user can customize their own Home Page layout
b)
The Home page can be assigned to each app
c)
The Home Page can be customized for each profile
d)
Home Pages can only be assigned through permission sets
e)
The Home Page can be customized for each role
39.
What is true regarding adding records to Chatter groups? Choose 1 answer.
a)
A. Any standard or custom object can be added to a group
b)
B. Records cannot be added to groups that allow customers
c)
C. All users in the group can see any records added to the group
d)
D. Only one record can be added to each group
40.
In Salesforce Classic, where can Tasks be created? Choose 3 answers.
a)
A. Tasks related list on a record
b)
B. Home tab
c)
C. Chatter feed
d)
D. 'Open Activities' related list
e)
E. Global Search window
41.
G.W. Computing has a global customer base and their Salesforce Org holds over 5,000 Accounts, 15,000 Contacts and more than 20,000 Lead records. There is a persistent complaint from the VP of Sales that the information on Account, Contacts and Leads is not up to date. He requested their Salesforce Administrator to validate and update the data with latest information.<br /><br />What should the Administrator use to resolve this issue? <br />Choose 1 answer.
a)
A. The Administrator should find the latest information of every record and update it.
b)
B. The Administrator should use Data Loader to validate the information of each record.
c)
C. The Administrator should validate the information with Data.com Clean and update every Lead, Account, Contact record with that information.
d)
D. This is a cumbersome task and Administrator cannot do anything about it.
42.
You have discovered that a number of records were deleted by mistake 2 weeks ago. What can you do in this situation to produce a list of the deleted records to recover them? Choose 1 answer.
a)
A. Nothing, after 10 days deleted records are removed from the recycle bin
b)
B. Data Recovery Manager can be accessed in Salesforce Setup to restore deleted records
c)
C. Use Data Loader to export the deleted records by checking 'Include Deleted Records' in settings
d)
D. Use the 'Export All' option in Data Loader and export the records
43.
As a responsible Salesforce Administrator it is important to perform data management. Data export is one of the activities within data management. Which of the following are correct in regards to data export and backup? Choose 2 answers.
a)
A. Exports will always complete within 5 hours.
b)
B. The Schedule Export option allows you to schedule the export process daily.
c)
C. Formula and roll-up summary fields are always excluded from exports.
d)
D. Large exports are broken up into multiple files.
44.
A data file containing Contact records is automatically sent to a computer every day. The administrator needs to automatically load contact records from this file into Salesforce at 6PM daily. What is the best tool to use for this requirement? Choose 2 answers.
a)
A. Use an AppExchange tool such as Jitterbit Data Loader
b)
B. Data Loader via command-line interface
c)
C. Data Loader via user interface
d)
D. Run a Batch Class to Insert the Records
45.
What are some reasons to create a custom picklist field? Choose 3 answers.
a)
A. Helps maintain data quality
b)
B. Reduces time to enter data
c)
C. Multiple values can be entered
d)
D. Users can add additional values to the list
46.
What is true regarding the use of an external ID field for matching in the Data Import Wizard? Choose 2 answers.
a)
A. Matching by external ID is available for any object that includes an External ID field and can be imported.
b)
B. Matching by external ID is only available when importing solutions.
c)
C. An external ID field can be selected if there are multiple external ID fields.
d)
D. Matching by external ID is only available for custom objects.
47.
A user wants to subscribe to a dashboard in Lightning Experience to receive its refreshed results every day by email. He would also like to send the results to two of his coworkers by adding them as subscribers. Which of the following statements are important to consider for adding other users as subscribers? Choose 3 answers.
a)
A. Only a user who has permission to access the dashboard can be added as a subscriber.
b)
B. Only one other user can be added as a subscriber.
c)
C. Dashboard subscriptions can be by a user, group or role-based
d)
D. Any filters applied to the dashboard are not applied to the emailed dashboard.
e)
E. The subscription recipients are listed on the dashboard subscription email.
48.
The administrator of Cosmic Solutions has created a joined report to show accounts with open cases. A sales manager would like to see this data on his dashboard in Lightning Experience. How can the administrator meet this requirement? Choose 1 answer.
a)
A. Create a summary report that shows the same data and add it as a data source to a dashboard component.
b)
B. Create a joined report using Lightning report builder, add a chart to the joined report, and then add the report as a data source to a dashboard component.
c)
C. Create a matrix report that shows the same data and add it as a data source to a dashboard component.
d)
D. Create a tabular report that shows the same data and add it as a data source to a dashboard component.
49.
Users have complained that the Account screen is taking a long time to loa What could the administrator do to address this? Choose 1 answer.
a)
Enable quick load on the account page layout
b)
Enable inline editing
c)
Enable separate loading of related lists
d)
Enable enhanced lists
50.
An administrator is told that the sales rep profile should no longer have access to a tab available in an app. Which tab setting should the administrator use? Choose 1 answer.
a)
Default Off
b)
Tab Hidden
c)
Default On
d)
None of the tab settings can meet this requirement
51.
Some users dislike the sidebar on the home screen and wish to be able to hide it. How can an administrator accommodate this request? Choose 1 answer.
a)
User Interface Settings
b)
Profile Setting
c)
Home Page Layout
d)
Adding a Permission Set
52.
Which of the following are found in the Company Profile? Choose 3 answers.
a)
Roles
b)
Total Number of Open Opportunities
c)
Storage Used
d)
Licenses available
e)
Default Locale
53.
New Computing uses Salesforce for managing customer support. There are more than 100 support cases open in its service cloud application. The Support Manager wants to ensure that if the support engineer does not start working on a case after 24 hours, an email should be generated for the support lead and the manager himself. What is the best way for the administrator to achieve this? Choose 1 answer.
a)
A. Create a workflow rule to generate an email.
b)
B. Create a validation rule to generate an email.
c)
C. Write an Apex class to generate an email.
d)
D. Create an escalation rule to generate an email.
54.
Chris is a Salesforce Administrator who has received a request from his support team manager to create a workflow rule for the case record. The manager requested that every time a support agent updates a case which has a cost value of more than $1000, an email should be sent to the manager’s mailbox that includes the case number and case owner. What should the evaluation criteria be that the administrator chooses when creating the workflow rule? Choose 1 answer.
a)
A. When a record is created
b)
B. When a record is created, and every time it's edited
c)
C. When a record is edited, and any time it’s edited to subsequently meet criteria
d)
D. When a record is created, and any time it’s edited to subsequently meet criteria
55.
What action is possible with Workflow that is not possible with Process Builder? Choose 1 answer.
a)
A. Send an Email
b)
B. Send an Outbound Message
c)
C. Field Update
d)
D. Create a Record
56.
Which of the following statements are true regarding a delegated approver? Choose 2 answers.
a)
A. Delegated approver is an alternate approver for approval requests
b)
B. Delegated approver is configured while defining an approval process
c)
C. Delegate approver can reject an approval request
d)
D. Delegate approver can reassign approval requests
57.
An administrator for Mountaineer Apparel is using Workflow to automate ordering inventory. What are the four types of actions the administrator can use with Workflow? Choose 1 answer.
a)
A. Field Update, Task Creation, Email Alert and Outbound Message
b)
B. Field Update, Task Creation, Email Template and Outbound Message
c)
C. Field Update, Event Creation, Email Alert and Record Update
d)
D. Field Update, Task Creation, Email Alert and Record Creation
58.
Which of the following are limitations of synchronizing items between Salesforce and Outlook using Lightning Sync? Choose 2 answers.
a)
A. Synced contacts cannot be deleted automatically in the other calendar application
b)
B. Recurring events cannot be synced
c)
C. Synced events cannot be deleted in both systems automatically
d)
D. Private events cannot be synced
59.
A company has field sales reps that are always on the road and use their mobile phones with the Salesforce app to manage their work. Reps also use Outlook email and calendar. The sales manager would like for the reps to synchronize repeating events between Outlook and Salesforce. The company uses Lightning Experience. What does the Salesforce Administrator need to do to support this request? Choose 1 answer.
a)
A. Enable 'Sync event series' in the Lightning Sync configuration
b)
B. Ask the reps to switch to Salesforce Classic to create repeating events in order to synchronize them with their Outlook calendars
c)
C. Deny the request since repeating events cannot be synchronized between Outlook calendars and Salesforce
d)
D. Ask the reps to enable ‘Sync event series’ in the Salesforce App
60.
Acme Corporation would like to manage email campaigns, send emails and track responses back in Salesforce. They do not need the complete functionality of Marketing Cloud at this stage. What should the administrator suggest? Choose 1 answer.
a)
A. Use a third party app from the App Exchange
b)
B. Use a third party email campaign application and integrate with Salesforce
c)
C. Build custom functionality that tracks the responses
d)
D. Use the standard campaign functionality
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