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WorksheetsPEBT TEST
Total questions: 55
Worksheet time: 1hrs 25mins
What does the abbreviation "P-EBT" mean? 1mark
Pandemic - Electronic Benefits Transaction
Pandemic - Electronic Benefit Transfer
What is the state address? 2mark
1576 Sherman St.
1575 Sherman Rd.
1575 Sherman St.
1575 Sherman Ave.
A 20 year old can still qualify for P-EBT?
True
False
Give your reasoning for question (A 20 year old can still qualify for P-EBT?).
Which tool is used to verify the customer?
8X8
EBTEDGE
CBMS
GLINK
The P-EBT card can be used online? 1mark
True
False
An FRPL application is needed for this school. 2mark
PRE-K
CEP
PROVISION 2
NSLP
We can change SNAP customers D.O.B & Address ?
True
False
What is the phone number for the P-EBT Support Center?
800-526-5296
888-328-2656
800-536-5298
888-326-2856
Who can we provide case specific information?
Child
Mother
Primary Parent
Father
Round 2 P-EBT cards are issued with the parents name?
True
Fasle
Which resource/s should you check on a daily basis?
GLINK
P-EBT Support Center Resources
CCC EMAIL
CBMS
CDHS WEBSITE
What does the XXXX in the client tab indicate?
Can D.O.B, Card Replacements & Address Updates be done via email/chat ?
Yes
No
Can we reissue a SNAP Card?
YES
NO
Can the child whose name is listed on the P-EBT Card be assisted with any case-specific information?
YES
NO
Is the SNAP Under 6 Benefit issued via lump sum or recurring payment?
Lump Sum
RECURRING
If the primary parent is unavailable, we can still assist the biological parent of the child ?
FALSE
TRUE
If the caller is reporting the fraud in another state or transactions that took place while the card was in their possession, they can contact the CDHS fraud department at ? (Phone Number)
It is mandatory for us to tell the caller about the Post Call Survey at the end of each inbound call?
TRUE
IT DEPENDS
FALSE
We can change the address and DOB of a SNAP Card holder's account, once they request it
TRUE
FALSE
What is the required handle time for your calls? *
The initial card takes _____ business days to be delivered.
What is 8x8?
Select the following way/s in which we use this platform (8X8)?
To manage our call queues
To send and receive customer emails
To setup our caller's profiles and to document interactions
To reject or abandon calls that are unnecessary
To create escalations
How long does take for replacement cards to be delivered ?
A child enrolled in a CEP School, who meets the eligibility criteria for P-EBT, still has to be enrolled for FRPL to get the benefits?
TRUE
FALSE
I am allowed to make personal calls on 8x8?
YES
NO
MAYBE
What is the issuance amount for the Hybrid learners?
$82
$142
$85
$0
What does the acronym CBMS mean?
If a customer asks, where are you located, what is your answer?
What does the acronym CDHS mean?
The card can be used in any state?
TRUE
FALSE
A child is eligible for Colorado's P-EBT Card once they meet the following criteria (select all that apply):
Attend school in person
School Learning model is Hybrid or Remote
Attend a NSLP (National School Lunch Program) School
Eligible for the FRPL
School is based in Las Vegas, Nevada
All children living in one household will get the exact same benefits, once they all meet the eligibility criteria
TRUE
FALSE
If a child is no longer enrolled in school or is home schooled, they are still eligible for P-EBT Benefits?
YES
NO
MAYBE
What is the Summer Benefit Issuance amount?
$142
$391
$375
$84
Per the guide - What is the closing statement ?
Is Brighton High School a NSLP school ?
YES
NO
Which months are considered for the fall issuance ?
What does the acronym FRPL mean?
Which months are considered for the spring issuance ?
What is the issuance amount for the Remote learners?
$145
$85
$0
$142
Give three examples of situations that can be escalated. (Excluding Primary Parent Update Situations)
The card can be mailed to any state?
TRUE
FALSE
What is the eligibility criteria for SNAP Under 6?
A replacement card takes _____ business days to be delivered.
When do benefits expire?
Is Jamaica Child Development Center a NSPL school ?
NO
YES
I don't Know
Snap Under 6 benefits are issued on a ?
P-EBT Card
EBT Card
Snap Card
Snap Under 6 card
What are the required information to complete verification?
What is the benefit amount for SNAP Under 6? (Both Fall and Spring)
Changes can only be made to the parent/guardian on file if? (List all)
Is public charge applicable to P-EBT? (Check the guide)
Yes
No
I Don't
BONUS - Name two state where cards are often cloned?
