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Management for Intro to Business

Total questions: 130

Worksheet time: 1hrs 13mins

Name
Class
Date
1.
A lot of people always say that they don't have time to do what they want or need to do when in fact
a)
They know how to organise their activities
b)
They don't know how to calculate their activities
c)
They don't know how to organise their activities
d)
They don't know how to reduce their activities
2.
.................................. will benefit you in many ways. 
a)
Cool time management
b)
Proper time management 
c)
Suitable time management
d)
Cozy time management
3.
After figuring out how much time we spend on our activities, we then __________________________
a)
Create a book to write down what we do everyday 
b)
Create a story to write down what we do everyday
c)
Create a diary to follow
d)
Create a weekly schedule to follow
4.
We can't forget to schedule time for ___________________________. 
a)
studying and homework
b)
sleeping and eating
c)
party and camping
d)
rest and relaxation
5.
When we have proper time management, it can _____________, _______________ and ____________. 
a)
increase stress, pressure, happiness
b)
reduce work, pressure, liveliness
c)
increase stress, pressure, anxiety
d)
reduce stress, pressure, anxiety
6.
Developing a weekly employee work schedule
a)
Planning
b)
Organizing / Staffing
c)
Leading
d)
Controlling
7.
Reviewing 10 employee applications for cashier vacancy
a)
Planning
b)
Organizing / Staffing
c)
Leading
d)
Controlling
8.
Training employees on clean-up procedures of your restaurant
a)
Planning
b)
Organizing / Staffing
c)
Leading
d)
Controlling
9.
Creating a training manual for new employees
a)
Planning
b)
Organizing / Staffing
c)
Leading
d)
Controlling
10.
4th quarter sales will increase by 10% due to our new sales campaign
a)
Planning
b)
Organizing / Staffing
c)
Leading
d)
Controlling
11.
Food waste for the month increased by 10 pounds per week; must look for ways to reduce food waste during lunch hour rush
a)
Planning
b)
Organizing / Staffing
c)
Leading
d)
Controlling
12.
Meeting with assistant managers to review employee productivity
a)
Planning
b)
Organizing / Staffing
c)
Leading
d)
Controlling
13.
Taking inventory (count) of all merchandise in stock on a daily basis
a)
Planning
b)
Organizing / Staffing
c)
Leading
d)
Controlling
14.
Creating a company mission statement
a)
Planning
b)
Organizing / Staffing
c)
Leading
d)
Controlling
15.
Assigning aisles and stocking protocols to stockers in the grocery department
a)
Planning
b)
Organizing / Staffing
c)
Leading
d)
Controlling
16.
Reviewing the week’s purchases (inventory list) for the store
a)
Planning
b)
Organizing / Staffing
c)
Leading
d)
Controlling
17.
Conducting an employee workshop on customer service relations
a)
Planning
b)
Organizing / Staffing
c)
Leading
d)
Controlling
18.
Creating a list of responsibilities for the assistant manager for closing down the restaurant at night
a)
Planning
b)
Organizing / Staffing
c)
Leading
d)
Controlling
19.
Enrolling your sales staff in a training seminar on “Making an Effective Sales Pitch.”
a)
Planning
b)
Organizing / Staffing
c)
Leading
d)
Controlling
20.
We will cut employee injuries by 50% with our new safety protocol training
a)
Planning
b)
Organizing / Staffing
c)
Leading
d)
Controlling
21.

What does CEO stand for?

a)

Chief Economic Officer

b)

Chief Economic Operator

c)

Chief Executive Officer

d)

Challenging Elephant Obesity

22.

What does HR stand for?

a)

Honored Representitave

b)

Human Resources

c)

Help Responder

d)

Horrible Rats

23.
What is a collection of principles and rules that define what is right and wrong conduct for an organization?
a)
Business ethics
b)
Discrimination
c)
Code of ethics
d)
Ethics
24.

An interview between employee and human resources department when the employee is leaving the company.

a)

Exit interview

b)

Enter interview

c)

Personal interview

d)

Informal interview

25.

A general rule that personnel should follow in situations in a business.

a)

procedure

b)

process

c)

policy

d)

none of these

26.
Leaders in business are not always the _______________________.
a)
customer
b)
employee
c)
manager
d)
none of these
27.

Which leadership style where workers are not allowed to provide feedback.

a)

autocratic

b)

democratic

c)

laissez-faire

28.

A person who owns a company and is the only one responsible for the company's debts .......................

a)

sole proprietor

b)

public

c)

LLC

d)

partnership

29.

A set of moral values that a society holds is called __________.

a)

ethics

b)

empathy

c)

integrity

d)

professionalism

30.

The great variety of people and their background experiences, opinions, religions, and ages is known as

a)

bias

b)

empathy

c)

teamwork

d)

diversity

31.

Which type of motivation occurs when the drive comes from the desire to receive something?

a)

external

b)

internal

c)

incentive

d)

achievement

32.
who is the descion making left to in laissez faire leaderslip?
a)
bill gates
b)
managers
c)
employees
d)
assistances
33.
employees feel____ when given delegated work?
a)
sad
b)
angry
c)
valued
d)
discriminated
34.
delegation occurs when managers give______to subcordinates
a)
money
b)
cheap flights
c)
new offices
d)
more responsibilty
35.
what advantages are there to delegation?
a)
more money
b)
greater efficiency
c)
decrerased motivation
d)
no cheap flights
36.
managers reward there employese with...
a)
promotions
b)
flights
c)
keyboards
d)
animals
37.
motivated employees find there work..
a)
draining
b)
hard
c)
interesting
d)
negative
38.
_______ is needed for delegation to happen
a)
breaks
b)
lunch breaks
c)
trust
d)
food
39.
Which represents ethical behavior in the workplace?
a)
Reporting a coworker who is stealing merchandise
b)
Replacing money stolen out of the cash drawer
40.
A result of using teamwork in an organization is: 
a)
increased production and output
b)
less competition
41.
A leader’s willingness to take credit and blame for his/her actions is called: 
a)
accountability
b)
decisiveness.
42.
When peers at work offer suggestions to correct a weakness, a person should:
a)
become defensive
b)
consider their suggestions
43.
Communication skills include:
a)
reading.
b)
math
44.
Most ethics problems in the workplace involve:
a)
dishonesty. 
b)
punctuality
45.
When addressing someone involved in a conflict
a)
use "you" messages. 
b)
talk to him/her in a private location.
46.
Why is consensus important
a)
Group members can support a decision and move forward
b)
Group communication is weakened.
47.
When a conflict arises between two coworkers, the best solution is to:
a)
fight it out with the coworker after work.
b)
communicate with the coworker to seek a solution.
48.
When speaking to someone at work about a conflict:
a)
use "I" messages
b)
try to embarrass him/her.
49.
To get along better with your coworkers:
a)
listen and answer questions briefly and positively. 
b)
do not say anything to anyone.
50.
The process of making the most of the time that you have is called ___________
a)
Time Management
b)
Time Savers
c)
Managerial Skills
d)
Processing Time
51.
Determining what is most important and focusing the majority of your time on those things is called ___________
a)
Prioritizing
b)
Minimizing
c)
Organizing
d)
Agonizing
52.

Choose the correct management style as described: leader makes decisions while others are informed and carry them out.

a)

autocratic

b)

democratic

c)

laissez-faire

d)

hands-off

53.

Which of these leaders is most likely to involve staff in collective decision-making?

a)

an autocratic leader

b)

a democratic leader

c)

a laissez-faire leader

54.

Managers may recommend the ( ) of their best employees.

a)

flat

b)

lead

c)

delegate

d)

promotion

55.
What term refers to people that are responsible for running a business?
a)
Stockholders
b)
Officers
c)
Management
56.
How many functions of management do most managers carry out?
a)
Two
b)
Three
c)
Four
d)
One
57.
Planning, organizing, leading, and controlling are the four __________ of management.
a)
Characteristics
b)
Functions
c)
Objectives
58.
Which function of management involves reviewing the performance of employees?
a)
Organizing
b)
Planning
c)
Leading
d)
Controlling
59.
How would you classify a manager that's in charge of a department?
a)
Top-Level Manager
b)
Operational Manager
c)
Middle Manager
d)
Low-Level Manager
60.
Which function of management involves creating goals, objectives, and ways to achieve them?
a)
Organizing
b)
Planning
c)
Controlling
d)
Leading
61.
Name the function of management that involves monitoring how the business is performing.
a)
Leading
b)
Controlling
c)
Planning
d)
Organizing
62.
Who makes the decisions that middle managers carry out?
a)
Operational Managers
b)
Top-Level Managers
63.
Which function of management requires leaders to provide a direction and vision for a business?
a)
Leading
b)
Planning
c)
Organizing
d)
Controlling
64.
What management function involves monitoring customer satisfaction?
a)
Planning
b)
Leading
c)
Organizing
d)
Controlling
65.

what is the most important aspect of a business manager

a)

leadership

b)

creativity

c)

originality

d)

careness

66.
What is the meaning of human resources?
a)
The people who represents a business
b)
The best person to do the job
c)
The people employed to do work in a business
d)
Supervises employees and sets tasks to be done
67.
What is recruitment?
a)
The way a business finds new staff
b)
Those who have an interest in the business
c)
It is another term for vacancy
d)
Customer service best practice is carried out using this method.
68.

The role of human resources includes:

a)

Complying with Employment Legislation

b)

Recruitment and Selection

c)

Training and Staff Development

d)

Staff Welfare / Employee Relations

e)

All of the Above

69.

A Job Advert should include?

a)

Who to send the application to

b)

Feedback from prior employees

c)

As little information about the job as possible

d)

Only text and only in black and white

70.

A good interviewee will be?

a)

Professional, knowledgeable and smartly dressed

b)

Complacent, rude and scruffy

71.

When an employee of one organisation is identified and approached by another organisation to fill a vacant position, it is called:

a)

Labour turnover

b)

Headhunting

c)

Staff retention

d)

Selection

72.

Which of the following best describes the term staff retention?

a)

The number of people that leave a firm in a set period of time

b)

The number of staff that remain working in a firm in a set period of time

c)

The number of staff that are promoted in a firm in a set period of time

d)

The number of staff that are made redundant in a firm in a set period of time

73.
When someone keeps their word and follows through with a task
a)
courage
b)
dependability
c)
decisiveness
d)
endurance
74.
is the quality that makes a person able to face danger or difficulty bravely
a)
dependability
b)
decisiveness
c)
courage
d)
enurance
75.
is to be able to do something for a long periods of time and be willing to withstand stress, pain, or hardship
a)
dependabilty
b)
courage
c)
decisiveness
d)
endurance
76.
is the ability to begin or carry out a task or plan without being told to do so
a)
enthusiasm
b)
honesty
c)
initiative
d)
inspiring
77.
is understanding and being aware of various facts and ideas about a topic
a)
integrity
b)
judgement
c)
justice
d)
knowledge
78.
is the quality of being supportive an faithful to others
a)
courage
b)
loyalty
c)
tact
d)
unselfisness
79.
is the ability to say or do the right thing without hurting a person's feelings
a)
courage
b)
loyalty
c)
tact
d)
unselfishness
80.
Leaders who do not listen to others and make all the decisions themselves.
a)
democratic
b)
autocratic
c)
open
d)
situational
81.
This leader encourages group members to participate, but retains the final say over the decision-making process.
a)
Autocratic
b)
Democratic
c)
Open/Laissez-Faire
d)
Situational
82.
Leader makes decisions independently with little or no input from others.
a)
Autocratic
b)
Democratic
c)
Open/Laissez-Faire
d)
Situational
83.

This leader offers little or no guidance and leaves decision- making up to the group.

a)

Autocratic

b)

Democratic

c)

Open/Laissez-Faire

84.
Power given to a person with the most knowledge.
a)
position power
b)
reward power
c)
expert power
d)
identity power
85.

Characteristics of a Leader (Click all that apply)

a)

Laziness

b)

Honesty

c)

Hardworking

d)

Mean

e)

Open-minded

86.

he's serious, ..... person, both in the way he dresses and in his dealing with people. everyone knows he's the boss

a)

laid-back

b)

formal

c)

radical

d)

distant

87.

Time Management refers to how people

a)

keep a time log

b)

organize their belongings

c)

use their calendars

d)

use the 24 hours in a day

88.

How is the term "time management" misleading?

a)

time itself isn't under our control; only our actions are

b)

there is nothing we can do to control the way we spend our time

c)

no one knows how much time he/she has on earth

d)

Time is free, so it does not have to be managed

89.

Natalie is upset because she was supposed to work on a certain account today, but her boss switched her to another account at the last minute. Which time-management principle does she need to learn?

a)

know when and how you work your best

b)

plan meetings wisely

c)

be flexible

d)

divide large projects into smaller parts

90.

Ryan used to enjoy his job, but ever since he took on five new projects, he isn't enjoying his job or anything else much anymore. which time management principle does he need to learn?

a)

get enough sleep

b)

focus on goals, not tasks

c)

divide large projects into smaller parts

d)

don't bite off more than you can chew

91.

which of the following steps in the time management process comes first?

a)

identify objectives

b)

prioritize daily activities

c)

schedule daily activities

d)

set goals

92.

which of the following is NOT a basic management task?

a)

evaluating

b)

leading

c)

planning

d)

organizing

93.

an example of evaluating and controlling would be

a)

using color coded file folders for different subjects

b)

being named the top employer in the state

c)

performing employee reviews

d)

being asked to chair a new committee

94.

an example of leading and directing would be

a)

being asked to chair a new committee

b)

using color coded files for different subjects

c)

performing employee reviews

d)

being named top employer in the state

95.

an example of a long term plan would be

a)

doing inventory

b)

opening a new location

c)

winning a sporting event

d)

creating the schedule for next week

96.

which of the following is a characteristic of a good manager?

a)

good at communicating

b)

has experience in marketing

c)

accomplished designer

d)

has worked for many years

97.

generally, when receiving a business card from an international business person you should:

a)

thank the person for giving you their card

b)

immediately place the card in your pocket

c)

carefully review the card and put it in a special place

d)

set the card aside so you can study it later

98.

in the United States you are very good at organizing and keeping meetings on schedule. would this type of focus and control be a good practice to use in meetings with co-workers around the world?

a)

yes, it is best to do what you know will work

b)

no, because language barriers will not allow a focused meeting

c)

yes, it is always good to control meetings this way

d)

no, it is best to make adjustments for other cultures

99.

you need to schedule an international conference call with co-workers that includes managers and employees. you should schedule the call at a time that limits the inconvenience to:

a)

your schedule

b)

only the managers

c)

other participants

d)

everyone

100.

a primary goal of quality assurance and control programs is to:

a)

beat the competition's product quality

b)

let the customers know about the high quality

c)

have the best product prices

d)

make sure the products meet the company standards

101.

you manage a department with many employees. if you had to trim the budget, which of these could you probably cut with minimal impact to your team members?

a)

training opportunities

b)

medical or vacation benefits

c)

salary

d)

equipment upgrades

102.

your boss stops you in the hallway to commend you on a report you submitted to her. one of your team members authored the report. what should you say?

a)

thank her and take credit for the report

b)

thank her and tell her who authored the report

c)

thank her and don't mention the report

d)

ignore her so it doesn't look like you are taking credit

103.

what does the "HR" stand for in HR Management?

a)

human relevancy

b)

human resources

c)

healthcare resources

d)

healthy relationships

104.

what type of plan does HR assist in developing that deals with benefits and bonuses?

a)

staffing plans

b)

compensation plans

c)

evaluation plans

d)

promotion plans

105.

in general, what is a business's most valuable resource?

a)

employees

b)

tooling

c)

buildings

d)

money

106.

in any ethical situation, the most important thing is to:

a)

further investigate the situation

b)

protect the company

c)

do the right thing

d)

do things right

107.

operations management is the management of:

a)

processes that create products

b)

testing to ensure quality products

c)

human resources in a company

d)

marketing of the company's products

108.

one of the responsibilities of operations managers is to IMPROVE the efficiency of product development and manufacturing. which of the following is needed to help accomplish this task?

a)

a flat organizational structure

b)

product design schedules

c)

good staffing plan

d)

well defined processes

109.

determining who will do what step of the process is what step of the process is part of which function?

a)

planning

b)

organizing/staffing

c)

directing

d)

controlling

110.

reviewing customer reviews on Yelp would be part of which function?

a)

planning

b)

organizing/staffing

c)

directing

d)

controlling

111.

ensuring employees have the tools to do their job is part of which function?

a)

planning

b)

organizing/staffing

c)

directing

d)

controlling

112.

figuring out necessary resources is part of which function?

a)

planning

b)

organizing/staffing

c)

directing

d)

controlling

113.

delegating work between staff member is part of which function?

a)

planning

b)

organizing/staffing

c)

directing

d)

controlling

114.

interviewing employees for a new position is what function?

a)

planning

b)

organizing/staffing

c)

directing

d)

controlling

115.

creating a mission and vision statement for the company would be part o what function?

a)

planning

b)

organizing/staffing

c)

directing

d)

controlling

116.

something that shows how the firm is structured and who is in charge of who is called:

a)

organization graph

b)

organizational chart

c)

hierarchical graph

d)

hieroglyphics

117.

which of the following is NOT one of the levels of management?

a)

top level

b)

middle level

c)

bottom level

d)

operational

118.

a CEO, CFO, and COO would all be examples of what level of management?

a)

operational

b)

entry level

c)

top level

d)

middle level

119.

which level of management has the least responsibility when it comes to the planning function?

a)

operational

b)

entry level

c)

top level

d)

middle level

120.

which level is responsible for the day-to-day operations of the business?

a)

operational

b)

entry level

c)

top level

d)

middle level

121.

which of the following is an advantage of using a horizontal/flat organizational structure?

a)

small work teams

b)

no limits on growth

c)

communication is fast

d)

manageable work load

122.

which of the following is an advantage of a vertical/tall organizational structure?

a)

report to one manager

b)

more responsibility

c)

costs less

d)

quick to make changes

123.

in a company considered "centralized"

a)

the authority is given to top management

b)

multiple leaders lead small groups

c)

authority is given to a number of different managers

d)

you are probably in a different country

124.

if best buy decides to have a manager for finance, marketing, and production, what type of departmentalization are they using?

a)

geographical

b)

function

c)

customer products

d)

product

125.

if nike decides to have a manager for apparel and a different manager just for shoes; what type of departmentalization are they using?

a)

geographical

b)

function

c)

customer groups

d)

product

126.

if apple has departments for educational consumers, business consumers, and general consumers; what are they using?

a)

geographical

b)

function

c)

customer groups

d)

product

127.

if verizon has departments for North America, Canada, and Mexico; what departmentalization are they using?

a)

geographical

b)

function

c)

customer groups

d)

product

128.

if the overall nature of a company is flexible, what type of organization is it?

a)

formal

b)

informal

c)

large

d)

government

129.

which of the following is an ADVANTAGE of being a manager?

a)

blamed when things go wrong

b)

mistakes can be costly to the company

c)

being respected

d)

stressful

130.

which of the following is a DISADVANTAGE of being a manager?

a)

greater control over your time

b)

earn more money

c)

being respected

d)

high level of responsibility

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