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WorksheetsMarketing Obj. 1 Part 2
Total questions: 60
Worksheet time: 3600secs
Marketers plan where they need to go and how to get there efficiently in order to
lay out their strategies.
agree upon a goal.
measure their success.
achieve satisfying connections.
For the strategy of conducting customer surveys, with tactics including contacting customers and tabulating survey results, which of the following is the goal:
Improving this year's sales training results by 7% over last year's results
Improving this year's customer satisfaction by 7% over last year's ratings
Improving this year's telemarketing skills by 7% over last year's skills
Improving this year's proposal-writing by 7% over last year's writing
Of the following, which is a strategy for the goal of increasing this year's website sales by 9% over last year's sales?
Printing the web address on company business cards
Including the web address in advertising
Letting people know the web address
Putting the web address on company vehicles
Which of the following is a tactic for the strategy of training customer-service staff to reach the goal of improving this year's customer service by 15% over last year's:
Scheduling customer-service training dates
Improving the customer waiting area
Increasing customer benefits
Offering customers a payment plan
A goal can be evaluated to determine its
advantage.
progress.
success.
benefit.
Sawyer is a marketer who is planning his strategy. He most likely wants to choose a route that is
reasonable.
easy.
straight.
efficient.
Which of the following is an important characteristic of marketing tactics:
The tactics should support the marketing mix.
The tactics should line up with marketing strategies.
The tactics should focus on customers.
The tactics should bring in enough money.
A firm's strategy is important because it shows
how its goal will be reached.
how its prices will be lowered.
how its tactics will be organized.
how its marketing mix will be blended.
To select the best strategy available to them, marketers should consider
how to get their product into more customers' hands.
how the marketing concept applies to their situation.
resources needed to research and develop their product.
when they want promotional messages delivered to customers.
Franklin is a marketer who selects what he thinks is the best strategy. What should he do next?
List the available resources
Determine the final deadline
Set aside the needed funds
Apply the marketing concept
Which of the following is the most likely obstacle for a marketer to encounter:
A social media campaign might succeed.
Profits might increase.
A competitor might create an inferior product.
Government regulations might change.
Which of the following is the best description of the marketing mix:
A combination of the four elements of marketing
An element of marketing that puts a product in the right place at the right time
A method of determining what a marketer wants to achieve
A strategy that serves as a guide
Which of the following questions might marketers ask when they are working on the product element of marketing:
How much should the product cost?
Where should the product be sold?
What level of quality should be produced?
What media should be used to promote the product?
Which of the following things might a marketer do to achieve the company's pricing objective of raising the product's value in the customer's eye:
Decide how to package the product
Ask a higher price for the product
Lower the product's price
Order more of the product
Balancing value and satisfaction for the customer is part of which element of marketing?
Promotion
Price
Product
Place
Diana is deciding how much of a product to order and which firms to involve in the process. She is working on the ___________ element of the marketing mix.
Promotion
Price
Product
Place
To get a selected product in the right place at the right time, marketers often ask themselves which of the following questions:
Should we offer a warranty for our product?
How should we package our product?
Where should we make our product available?
What forms of payment should we accept?
Which element of marketing refers to the varuous types of communication that marketers use to inform, persuade, or remind customers of their products?
Promotion
Price
Product
Place
If a marketer changes one marketing mix element, s/he should expect that the __________ will also change.
strategy
product quality
goal
other elements
Before customizing the marketing mix, marketer should
select the strategy.
decide the price.
choose the vendors.
pick the product.
Lexi has always wanted a horse, and she has finally saved enough money to buy one very soon. In marketing terms, Lexi is a
market segment.
resource.
target group.
market.
To buy a product, customers in a market must first
locate the product in a store.
learn the product's features.
make sure the product is on sale.
be willing to buy the product.
A target market can be described as the
sample of the market.
group of customers the business seeks to attract.
direction the market is headed.
way a business draws its customers.
When examining a market, marketers primarily notice its
records.
leaders.
categories.
merchants.
Ebert's Musical Instruments has determined that it will focus its marketing efforts on senior high school students. Ebert's is engaged in ___________ marketing.
mass
risky
target
industrial
The same person can be included in more than one
religion.
income level.
generation.
target market.
When using mass marketing, marketers seek to appeal to the ___________ market.
entire
local
loyal
teen
When sellers offer one-size-fits-all products that will appeal to most buyers, they are using
mass production.
market segmentation.
mass marketing.
demographic segmentation.
Market segmentation is about dividing the market into ___________ groups.
specific
identical
general
age
When the total market is divided, one of its groups is called a market
share.
slice.
segment.
subdivision.
The Thompson Company decided it would be more successful if it divided the total market for its products into smaller, more specific groups of consumers. This business is engaged in:
mass marketing.
industrial marketing.
market domination.
market segmentation.
Mass marketing is not as precise as ___________ marketing.
direct
segment
promotional
event
Today's customers are not influenced by mass marketing alone because they are more
discerning.
decisive.
determined.
disciplined.
Marketers divide their markets by grouping customers according to their
differences.
hobbies.
occupations.
similarities.
Sorting customers by their physical and social characteristics is called ___________ segmentation.
psychographic
demographic
behavioral
statistical
The community college has decided to market its evening classes to women between the ages of 18 and 30 who are high school graduates. What type of segmentation is the college using?
Geographic
Demographic
Behavioral
Psychographic
The customer characteristic that reflects where customers fit in the day-to-day buying routine is known as
socioeconomic status.
origin or heritage.
personal belief.
life stage.
Geographic segmentation is dividing a market by where customers are
working.
born.
living.
educated.
When marketers sort customers psychographically, they divide them by
likable traits.
loyalty to a brand.
level of education.
lifestyle habits.
Jackie is interested in predicting what special events result in higher demand for chocolate candy. She should conduct behavioral segmentation based on
occasion response.
rate of use.
benefits derived.
loyalty response.
Which of the following is a requirement for good decision-making?
A college degree
Money
Data
At least three options
Which of the following is not a common type of data used by marketers?
Quote
Prediction
Estimate
Fact
Which of the following is an example of a fact?
The economy should get better during the next decade
Valentine's Day is February 14
It could cost up to $20 million dollars to launch a new product
Junior year will be harder than sophomore year
Logan is getting ready to start college. Though he knows that the figure could change over time, he guesses that four years in school will cost him around $65,000. This is an example of a/an...
Quote
Sales report
Estimate
Fact
The following is an example of a prediction
About half of the businesses customers are female
The business owes $200,000 in taxes
Sales will be up 4% next quarter
Sales were up 4% last quarter
Which of the following is an example of data that marketers could gather from the company sales team?
The latest market research studies
The prices of raw materials
What products competitors are currently offering
How actual sales compare to sales goals
Which of the following pieces of data give a wealth of information about the customer?
A trade journal
A sales invoice
An expense report
A sales report
A piece of easily observable data about a competitor is its
Current promotional campaign
Products in development
Sales reports
Future plans
The best source for data about the goods and services a company needs to buy for its own operation is its:
Vendors
Sales team
Customers
competitors
Which of the following is an example of a trade journal
Newsweek
People
AutoParts Report
USA Today
Having appropriate data helps marketers set goals that are
Open ended
Realistic
General
Difficult
Which of the following is a product strategy that marketers devise using available data
Where to sell the product
What advertisements to run
How much to charge
What level of customer service to provide
Marketers use data to determine pricing strategies such as
How much to spend on advertising
How much of the product to create
Went to offer a discount on the product
What products to offer
Marketers use data to determine that they want to create messages that appeal to a younger target market. This is part of an overall
Place strategy
Promotional strategy
Product strategy
Pricing strategy
Which of the following is a place strategy that marketers devise using available data?
How much of the product to create
What level of customer service to provide
Went to change the products price
What market segment to target
Marketers must use data to estimate cost for projects and allocate funds appropriately. This is known as:
Distributing
Promoting
Pricing
Budgeting
Which of the following is a way that marketers can use data to follow-up on any problems or issues with the product
Determining what new products to offer
Deciding what wholesalers to use for distribution
Providing sales people with additional training
Budgeting for product development
Data obtained from negative outcomes can help marketers to
Avoid making the same mistakes in the future
Increase profits
Create SMART goals
Analyze sales reports effectively
Which of the following is a true statement about the wise use of available data
It increases market share
It doubles a businesses profits
It increases employee satisfaction
It creates more satisfied customers
Using data wisely can help the company save money by
Spending more money
Running more efficiently
Hiring fewer employees
Eliminating the competition
