WorksheetsChapter 13:Selling
Total questions: 8
Worksheet time: 3mins
What is personal selling?
Selling your personal belongings.
Direct contact with a prospective customer with the objective of selling a product.
Selling your car.
Selling your family photos
Telemarketing is ....
An office that is set up for the purpose of receiving and making customer calls for an organization.
Tasks that are performed before contact is made with a customer.
Personal selling done over the phone.
The step in which the salesperson makes the 1st in-person contact with a potential customer.
Types of businesses
B2B(business-to-business)
B2C(business-to-consumer)
An nonprofit group
A restaurant
What happens when you oversell?
A returned product
A customer who while never buy from you again
The customer won’t do anything
A lawsuit
Which choice is part of the sale process?
Answer questions or objections
Buying a product
Determine the customer’s needs
What is a lead?
Identifying potential customers for you to sell to.
A Minecraft item.
A clue for a detective.
The element in the periodic table
Call center...
An office that is set up for the purpose of receiving and making customer calls for an organization.
Consists of tasks that are performed before contact is made with a customer.
Personal selling done over the phone.
The step in which the salesperson makes the first in-person contact with a potential customer.
Pre-approach means...
The step in which the salesperson makes the first in-person contact with a potential customer.
Personal selling done over the phone.
Promising more than the product or the business can deliver.
Consists of tasks that are performed before contact is made with a customer.
