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Diagnostic Test_AD_BUS_S2

Total questions: 60

Worksheet time: 29mins

Name
Class
Date
1.

What appears before the date in a personal business letter?

a)

complimentary close

b)

address

c)

saluation

d)

body

2.

What four words are at the top of Memos?

a)

DATE: TIME: SALUTATION: CLOSE:

b)

DATE: SUBJECT: INITIALS:

c)

TO: FROM: DATE: SUBJECT:

d)

TO: FROM: SALUTATION: BODY:

3.
The main text of a business letter, memo, or email is called?
a)
Attachment
b)
Body
c)
Enclosure
d)
Typist Initials
4.
What is the line spacing used between paragraphs?
a)
Double
b)
Single
c)
Quadruple
d)
Triple
5.

Where should the most important part of an email be located?

a)

The End

b)

The Body

c)

The Middle

d)

The Subject Line

6.
 Which document is used by the principal to prepare a list of the topics that will be discussed at the next staff meeting? 
a)
  Agenda
b)
 Personal Business Letter
c)
 Research Report 
d)
  Table
7.
Keith prepared a report on different shoe companies. Which part of the report lists page numbers for each shoe company? 
a)
 Table of contents
b)
 Title page 
c)
 Work Cited
d)
 Report body
8.

A series of actions conducted in a certain order or manner

a)

procedures

b)

manuals

c)

contracts

d)

employee notice

9.

A written or spoken agreement, especially one that guarantees a job

a)

rental agreement

b)

guidelines

c)

manual

d)

contract

10.

A book of instructions, especially for operating a machine or learning a subject

a)

safety regulations

b)

policy

c)

manual

d)

memo

11.

An official rule or order intended to keep people, or anyone involved safe

a)

safety regulations

b)

rental agreement

c)

guidelines

d)

instructions

12.

When Donna prints her document, what is the default orientation?

a)

Landscape

b)

Left

c)

Portrait

d)

Right

13.

New Inventory Form

There is a new inventory form. This form is for equipment in the print shop. The new form will not list equipment that is no longer used in the shop. Because of this, all equipment that is no longer used in the shop has been marked with a red label. Do not list equipment with a red label on the inventory form. In the column headed “Equipment,” list only that equipment without red labels.


Which condition indicates that you should list equipment on the inventory form?

a)

Equipment with red labels

b)

All equipment in inventory

c)

Forms with red labels

d)

Equipment without red labels

14.

Alltel, a phone store, decided to market its new line of video phones. Under which marketing function does this decision fall?

a)

Place

b)

Price

c)

Product

d)

Promotion

15.

Which marketing function would Old Navy use when it is creating a new commercial for television?

a)

Place

b)

Price

c)

Product

d)

Promotion

16.

Sean is trying to decide where he should locate his new business. Under which marketing function does this action fall?

a)

Place

b)

Price

c)

Product

d)

Promotion

17.

Because HDTV sets had become so popular, Sears decided to offer a special promotional sale on traditional TV sets. Under which marketing function does this action fall?

a)

Place

b)

Price

c)

Product

d)

Promotion

18.

The combination of different promotional elements that a company uses to reach and influence potential customers is

a)

Promotion

b)

Promotional Mix

c)

Place

d)

Product

19.

Newspapers, Magazines, Direct Mail, Outdoor Activities (billboards, painted signs), Directories, Transit Advertising, Other Print Media (pens, hats, shirts, etc.), Television, Radio, and Internet are all examples of:

a)

Advertising

b)

Publicity

c)

Sales Promotion

d)

Personal Selling

20.

Write a press release, Write feature articles, Submit captioned photos, Call a press conference, and Seek interviews are all examples of:

a)

Advertising

b)

Publicity

c)

Sales Promotion

d)

Personal Selling

21.

Displays, Premiums- anything of value a customer receives in addition to the good/service purchased, Rebates- a return of part of the purchase price, Samples, and Sweepstakes and Contests are all examples of:

a)

Advertising

b)

Publicity

c)

Sales Promotion

d)

Personal Selling

22.

Closing a sale after advertising, publicity, or sales promos have attracted the customer is

a)

Advertising

b)

Publicity

c)

Sales Promotion

d)

Personal Selling

23.
Magazines, newspapers, TV commercials, etc.
a)
Public Relations
b)
Advertising
c)
Personal Selling
d)
Direct Marketing
24.
What are four options that can be used in a promotional mix?
a)
product, place, price, promotion
b)
advertising, publicity, sales promotion, personal selling
c)
newspaper, magazines, direct mail, directories
d)
headline, illustration, price, copy
25.
Which of the following is an overall goal of the promotional mix:
a)
to decrease operating expenses
b)
to convey a message inexpensively
c)
to persuade consumers to buy
d)
to have the right goods and available
26.
Which is one of the main goals of promotion in marketing?
a)
to select media
b)
to develop a message
c)
to create desire or consumer demand
d)
to monitor feedback
27.
What is the main difference between advertising and publicity?
a)
advertising is free, publicity cost
b)
there is no difference
c)
business has no control over advertising
d)
publicity is free, advertising cost
28.
The 4 Ps is also known as:
a)
Customer satisfaction
b)
Marketing segmentation
c)
Promotional mix
d)
Marketing mix
29.
Purpose: to increase sales, inform about new products, and create a positive business image 
a)
Advertising
b)
Direct Mail
c)
Sales Promotion
d)
Personal Selling
30.
Chick-fil-a released a statement to explain their partnership with Thrive Coffee and how the company is working to support local farmers.  Which aspect of the promotional mix is this?
a)
Sales Promotion
b)
Public Relations
c)
Personal Selling
d)
Advertising 
31.

a flight that does not stop between the point of departure and the destination

a)

nonstop

b)

one way

c)

roundtrip

d)

first class

32.

when you travel to a destination with no arrangements for returning

a)

one way

b)

roundtrip

c)

destination

d)

connecting flight

33.

official document issued by the government; certifies a person's identity and citizenship so they can travel to/from foreign countries

a)

passport

b)

customs

c)

boarding pass

d)

itinerary

34.

when you make arrangements to travel to a destination and back again

a)

roundtrip

b)

one way

c)

connecting flight

d)

nonstop

35.

the document you receive when you buy an airline ticket

a)

boarding pass

b)

itinerary

c)

destination

d)

passport

36.

when you have to change planes before reaching your final destination

a)

connecting flight

b)

jet lag

c)

layover / stop

d)

nonstop

37.

the cheapest part of the plane; seats are smaller and closer together

a)

economy / coach class

b)

first class

c)

business class

d)

lower class

38.

ETA

a)

the time the plane is scheduled to land

b)

the time the plane takes off from the airport

c)

the total travel time

d)

the time between connecting flights

39.

the complete schedule and travel arrangements for a trip

a)

itinerary

b)

connecting flight

c)

iditarod

d)

ETA

40.

A policy is a contract between the

a)

Policyholder and the injured person

b)

Driver and the government

c)

Consumer and the insurance company

d)

Consumer and the insurance agent

41.
The amount paid for insurance is the
a)
closing cost
b)
premium
c)
deductible
d)
assessed value
42.
Insurance that protects your family against financial loss due to your death is
a)
coinsurance
b)
disability insurance
c)
life insurance
d)
comprehensive insurance
43.
The type of insurance that provides protection against financial loss from medical bills is called
a)
health insurance
b)
coinsurance
c)
life insurance
d)
premium
44.
This term pays for protection against loss of life, property, and finances.
a)
collision
b)
premium
c)
insurance
d)
deductible
45.
A formal request to an insurance company asking for a payment when the policyholder has an acciden, illness or injury
a)
emergency savings
b)
coverage
c)
claim
d)
employee benefits
46.

What is the main purpose of insurance?

a)

to follow the law

b)

to get weathly

c)

For investment purposes

d)

To reduce risk

47.
Someone who relies on someone else for income and care
a)
beneficiary
b)
claim
c)
deductible
d)
dependent
48.

This is the minimum required by law, only repairs the vehicle you hit, not your own

a)

Liability

b)

Collision

c)

Comprehensive

d)

Deductible

49.

The process of setting goals and choosing the means by which these goals will be achieved is known as

a)

a. Planning

b)

b. Controlling

c)

c. Organising

d)

d. Leading

50.

SMART Goals do not include

a)

a. Measurable

b)

b. Specific

c)

c. Realistic

d)

d. Torturous

51.

KPIs is called

a)

a. Key Performance Indicator

b)

b. Kent Painter Ink

c)

c. Kaplan Pet Inbox

d)

d. Kate Pay International

52.

To complete your work, it’s important to

a)

a. Take rest

b)

b. Create detailed plan

c)

c. Socialize with people

d)

d. Go for picnic

53.

By setting your goals, you ensure that

a)

a. Your time is well managed,

b)

b. keeping you on track towards goal and objectives

c)

c. Strengthening your organizational and self-management skills

d)

d. All of above

54.

If you achieve your goals and objectives you will be able to see

a)

a. Productivity

b)

b. Performance

c)

c. Skills

d)

d. All of above

55.

Prioritizing means

a)

a. Doing urgent tasks first

b)

b. Doing urgent tasks later

c)

c. Doing urgent tasks never

d)

d. None of above

56.

Urgent tasks should be done

a)

a. Never

b)

b. Later

c)

c. Immediately

d)

d. None of above

57.
An individual box within a worksheet is known as?
a)
square
b)
range
c)
refernce
d)
cell
58.
What is the name of a computer program used for organising information in rows and columns?
a)
Spreadsheet
b)
Presentation
c)
Publisher
d)
Browser
59.
Columns are identified using _______?
a)
Numbers
b)
Letters
c)
Numbers & Letters
d)
Cells
60.
Rows are identified using ________?
a)
Numbers
b)
Letters
c)
Numbers & Letters
d)
Cells