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WorksheetsE-Commerce Development and Management
Total questions: 60
Worksheet time: 55mins
Multiple Choice: 1. It is a form of business transaction conducted electronically that involves buying and selling online, accepting payment, shipping the product, and providing customer services.
Virtual Community
Internet Marketing
E-Commerce
Live Selling
Multiple Choice. 2. __________is the determination of the basic long-term goals of the enterprise, and the adoption of courses of action and the allocation of resources necessary for carrying out these goals. (Chandler, 1962)
Tactics
Vision
Mission
Strategy
Multiple Choice 3. _____________identifying both supply and demand analysis for market segmentation.
Market Opportunity Analysis
Porter's Five Forces Analysis
VRIN Analysis
SWOT Analysis
Multiple Choice 4. It refers to electronic trade that takes place from companies.
G2B Model
C2C Model
B2C Model
B2B Model
Multiple Choice 5. It is dividing the market into similar characteristics
Market Segmentation
Targeting
Positioning
Market Share
Multiple Choice 6. The product features that give you a competitive edge over others.
Unique Selling Proposition
Revenue streams
Partnership
Resources
Multiple Choice 7. A channel that provide the product directly to consumer.
Direct distribution channel
Indirect distribution
Dual Distribution Channel
Reverse Distribution Channel
Multiple Choice 8. _________________is a model by which an organization sustains itself in the long term using information technology, which includes its value proposition for its partners and customers as well as its revenue streams.
E-Business Model
Portal
Content Provider
Information Broker
Multiple Choice 9. _________________ensures technical access to the internet.
Search engine
Internet Access Provider
Portal
Website
Multiple Choice 10. _________is the deployment of enterprise resources to capitalize on the technologies for reaching specified objectives that ultimately improve performance and create sustainable competitive advantage.
E-commerce
E-business strategy
E-marketing Strategy
E-payment
Multiple Choice 11. It is the design of a marketing strategy that capitalizes on the organization’s electronic or information technology capabilities to reach specified objectives
E-marketing strategy
E- Commerce
E-business Strategy
E-payment
Multiple Choice 12. ____________server logs record the user’s IP (Internet Protocol) address, which browser the visitor is using, his or her location be arriving at the company site, the time of the day, and every user clicks through the site
Website site
Cookies
Page tags
platform
Multiple Choice 13. __________analysis is a framework or tool used by marketers to analyze and monitor the macro-environmental (external marketing environment) factors that have an impact on an organization, company, or industry
PESTEL Analysis
SWOT analysis
Porter's Five Forces
VRIN Analysis
Multiple Choice 14. It is a framework that attempts to analyze the level of competitiveness in the business industry and the level of attractiveness and profitability
PESTEL Analysis
VRIN Analysis
Porter's Five Forces
SWOT Analysis
Multiple Choice 15. IT is the process of executing marketing strategy by creating specific action that will ensure the marketing objectives be achieved.
Market segmentation
Marketing Implementation
Gantt Chart
Marketing Evaluation and Control
Multiple Choice 16. A map that shows the brand image of the product as perceived by the customer based on its positioning strategy.
Perceptual Map
Balance Score Card
Capacity Mapping
Mind Map
Multiple Choice 17. _________is a managerial developing and maintaining a viable fit between organization’s objective, skills and resources and it’s changing market opportunities (Kotler and Keller, 2008).
Strategic Planning
Strategic Implementation
Strategic Evaluation and Control
Strategic Objectives
Multiple Choice 18. Refers to the model where consumers make trade among themselves.
B2B Model
B2C Model
C2C Model
G2C Model
Multiple Choice 19. Customer Characteristics based on gender, age and income.
Demographic
Geographic
Psychographic
Behavioral
Multiple Choice 20. It is a form of business transaction where seller can sell their product through wireless mobile device.
Mobile commerce
Mobile app
Mobile game
Mobile payment
Logical Multiple Choice 21. Which of the following is not included in 5C model in E-commerce
Communication
Credibility
Connection
Computation
Logical Multiple Choice 22. which of the following are the unique features of E-Commerce technology. Choose as many as you think are correct.
Logical Multiple Choice 23. Which of the following are the disadvantages of E-commerce. Choose as many as you think are correct.
Logical Multiple Choice 24. Which of the following are Business Net Types. Choose as many as you think are correct.
Business Web Agora
Business Web Alliance
Business Web Distributors
Business Web Integrator
Logical Multiple Choice 25. Which of the following are not characteristics application of Web
Blog
Social Networking Services
Online Communities
Content planning
Logical Multiple Choice 26. Which of the following are not included in Pestel analysis
Political
Economic
Environmental
Psychological
Logical Multiple Choice 27. Which of the following are part of Porter's Five Forces. Choose as many as you think are correct.
Treat to new entrants
Competitive rivalry within an Industry
Purchasing power of consumer
Bargaining power of suppliers
Logical Multiple Choice 28. Which of the following internal stakeholders. Choose as many as you think are correct.
Employee
Manager
Owner
Shareholder
Logical Multiple Choice 29. Which of the following are not part of the primary sales process in E-commerce.
Intiation
Process Control
Delivery and Fulfillment
Receiving Payment
Logical Multiple Choice 30. Which of the following is not part of the secondary sales process in E-commerce.
Process Control
Sales
Communication
Billing/Invoice
Logical Multiple Choice 31. Which of the following are part of the objectives in E-marketing plan.
Increase sales
Increase brand equity
Increase Market Share
Handling complaints
Logical Multiple Choice 32. Which of the following is not part of the performance metrics of a balance score card.
Supplier Performance
Internal Performance
Financial Performance
Learning growth performance
Logical Multiple Choice 33. Which of the following are the external stakeholder. Choose as many as you think are correct.
Environment
Creditor
Government
Employees
True or False. 34 E-commerce is limited only in buying and selling online.
True
False
True or False 35. Internet infrastructures enables large scale sharing computational resources thus leading to the implementation of a decade old idea of utility computing.
True
False
Market place is an online store or a platform where both buyer and seller can participate.
True
False
True or False 38. Doing an E-commerce business isn't just about putting and selling your products on the internet, you need to know and understand certain ways and strategies to "SELL".
True
False
True or False 39. The difference between SWOT and TOWS lies in the outcomes they create. While SWOT analysis is a great way to identify the current situation business, TOWS is used primarily for strategy creation.
True
False
41. What logo is this?
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Analogy 51. Globe: Internet Service provider
MSU akan: (a)
Analogy 52: FB market place: Online Market Place
Shopee: (a)
Analogy 53. Amazon: Business Web Aggregator
JRS: (a)
Analogy 55. Mukbang video: Vlog
Online journal: (a)
Analogy 56. Customized chat automation: Chatbot Marketing
Customized email: (a)
Analogy 56. Twitter: mini-blog
Tiktok: (a)
Analogy 57. Grab: online delivery services
gcash: (a)
Essay 58. If you are an online shop owner, you can decide whether your customers have to pay you before or after delivery. Both variants have advantages and disadvantages. Assume that you only need to select one payment option, which one would you select and why?
Essay 59: As an online seller, what are your preventive measures to avoid fraud in business such as bogus buyers, inappropriate return of items or disclaim delivery of digital goods.
Bonus question 60. What do you think is the most important lesson that you have learned in MKT 142 (E-Commerce Development and Management)
