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E-Commerce Development and Management

Total questions: 60

Worksheet time: 55mins

Name
Class
Date
1.

Multiple Choice: 1. It is a form of business transaction conducted electronically that involves buying and selling online, accepting payment, shipping the product, and providing customer services.

a)

Virtual Community

b)

Internet Marketing

c)

E-Commerce

d)

Live Selling

2.

Multiple Choice. 2. __________is the determination of the basic long-term goals of the enterprise, and the adoption of courses of action and the allocation of resources necessary for carrying out these goals. (Chandler, 1962)

a)

Tactics

b)

Vision

c)

Mission

d)

Strategy

3.

Multiple Choice 3. _____________identifying both supply and demand analysis for market segmentation.

a)

Market Opportunity Analysis

b)

Porter's Five Forces Analysis

c)

VRIN Analysis

d)

SWOT Analysis

4.

Multiple Choice 4. It refers to electronic trade that takes place from companies.

a)

G2B Model

b)

C2C Model

c)

B2C Model

d)

B2B Model

5.

Multiple Choice 5. It is dividing the market into similar characteristics

a)

Market Segmentation

b)

Targeting

c)

Positioning

d)

Market Share

6.

Multiple Choice 6. The product features that give you a competitive edge over others.

a)

Unique Selling Proposition

b)

Revenue streams

c)

Partnership

d)

Resources

7.

Multiple Choice 7. A channel that provide the product directly to consumer.

a)

Direct distribution channel

b)

Indirect distribution

c)

Dual Distribution Channel

d)

Reverse Distribution Channel

8.

Multiple Choice 8. _________________is a model by which an organization sustains itself in the long term using information technology, which includes its value proposition for its partners and customers as well as its revenue streams.

a)

E-Business Model

b)

Portal

c)

Content Provider

d)

Information Broker

9.

Multiple Choice 9. _________________ensures technical access to the internet.

a)

Search engine

b)

Internet Access Provider

c)

Portal

d)

Website

10.

Multiple Choice 10. _________is the deployment of enterprise resources to capitalize on the technologies for reaching specified objectives that ultimately improve performance and create sustainable competitive advantage.

a)

E-commerce

b)

E-business strategy

c)

E-marketing Strategy

d)

E-payment

11.

Multiple Choice 11. It is the design of a marketing strategy that capitalizes on the organization’s electronic or information technology capabilities to reach specified objectives

a)

E-marketing strategy

b)

E- Commerce

c)

E-business Strategy

d)

E-payment

12.

Multiple Choice 12. ____________server logs record the user’s IP (Internet Protocol) address, which browser the visitor is using, his or her location be arriving at the company site, the time of the day, and every user clicks through the site

a)

Website site

b)

Cookies

c)

Page tags

d)

platform

13.

Multiple Choice 13. __________analysis is a framework or tool used by marketers to analyze and monitor the macro-environmental (external marketing environment) factors that have an impact on an organization, company, or industry

a)

PESTEL Analysis

b)

SWOT analysis

c)

Porter's Five Forces

d)

VRIN Analysis

14.

Multiple Choice 14. It is a framework that attempts to analyze the level of competitiveness in the business industry and the level of attractiveness and profitability

a)

PESTEL Analysis

b)

VRIN Analysis

c)

Porter's Five Forces

d)

SWOT Analysis

15.

Multiple Choice 15. IT is the process of executing marketing strategy by creating specific action that will ensure the marketing objectives be achieved.

a)

Market segmentation

b)

Marketing Implementation

c)

Gantt Chart

d)

Marketing Evaluation and Control

16.

Multiple Choice 16. A map that shows the brand image of the product as perceived by the customer based on its positioning strategy.

a)

Perceptual Map

b)

Balance Score Card

c)

Capacity Mapping

d)

Mind Map

17.

Multiple Choice 17. _________is a managerial developing and maintaining a viable fit between organization’s objective, skills and resources and it’s changing market opportunities (Kotler and Keller, 2008).

a)

Strategic Planning

b)

Strategic Implementation

c)

Strategic Evaluation and Control

d)

Strategic Objectives

18.

Multiple Choice 18. Refers to the model where consumers make trade among themselves.

a)

B2B Model

b)

B2C Model

c)

C2C Model

d)

G2C Model

19.

Multiple Choice 19. Customer Characteristics based on gender, age and income.

a)

Demographic

b)

Geographic

c)

Psychographic

d)

Behavioral

20.

Multiple Choice 20. It is a form of business transaction where seller can sell their product through wireless mobile device.

a)

Mobile commerce

b)

Mobile app

c)

Mobile game

d)

Mobile payment

21.

Logical Multiple Choice 21. Which of the following is not included in 5C model in E-commerce

a)

Communication

b)

Credibility

c)

Connection

d)

Computation

22.

Logical Multiple Choice 22. which of the following are the unique features of E-Commerce technology. Choose as many as you think are correct.

a)

Ubiquity

b)

Global reach

c)

Information density

d)

Interactivity

23.

Logical Multiple Choice 23. Which of the following are the disadvantages of E-commerce. Choose as many as you think are correct.

a)
b)

Higher logistic cost

c)

Uncertain of legal status

d)

Cyber libel

24.

Logical Multiple Choice 24. Which of the following are Business Net Types. Choose as many as you think are correct.

a)

Business Web Agora

b)

Business Web Alliance

c)

Business Web Distributors

d)

Business Web Integrator

25.

Logical Multiple Choice 25. Which of the following are not characteristics application of Web

a)

Blog

b)

Social Networking Services

c)

Online Communities

d)

Content planning

26.

Logical Multiple Choice 26. Which of the following are not included in Pestel analysis

a)

Political

b)

Economic

c)

Environmental

d)

Psychological

27.

Logical Multiple Choice 27. Which of the following are part of Porter's Five Forces. Choose as many as you think are correct.

a)

Treat to new entrants

b)

Competitive rivalry within an Industry

c)

Purchasing power of consumer

d)

Bargaining power of suppliers

28.

Logical Multiple Choice 28. Which of the following internal stakeholders. Choose as many as you think are correct.

a)

Employee

b)

Manager

c)

Owner

d)

Shareholder

29.

Logical Multiple Choice 29. Which of the following are not part of the primary sales process in E-commerce.

a)

Intiation

b)

Process Control

c)

Delivery and Fulfillment

d)

Receiving Payment

30.

Logical Multiple Choice 30. Which of the following is not part of the secondary sales process in E-commerce.

a)

Process Control

b)

Sales

c)

Communication

d)

Billing/Invoice

31.

Logical Multiple Choice 31. Which of the following are part of the objectives in E-marketing plan.

a)

Increase sales

b)

Increase brand equity

c)

Increase Market Share

d)

Handling complaints

32.

Logical Multiple Choice 32. Which of the following is not part of the performance metrics of a balance score card.

a)

Supplier Performance

b)

Internal Performance

c)

Financial Performance

d)

Learning growth performance

33.

Logical Multiple Choice 33. Which of the following are the external stakeholder. Choose as many as you think are correct.

a)

Environment

b)

Creditor

c)

Government

d)

Employees

34.

True or False. 34 E-commerce is limited only in buying and selling online.

a)

True

b)

False

35.

True or False 35. Internet infrastructures enables large scale sharing computational resources thus leading to the implementation of a decade old idea of utility computing.

a)

True

b)

False

36.

True or False. 36. Data theft and Identity theft are some of the security issue of E-commerce.

a)

True

b)

False

37.

Market place is an online store or a platform where both buyer and seller can participate.

a)

True

b)

False

38.

True or False 38. Doing an E-commerce business isn't just about putting and selling your products on the internet, you need to know and understand certain ways and strategies to "SELL".

a)

True

b)

False

39.

True or False 39. The difference between SWOT and TOWS lies in the outcomes they create. While SWOT analysis is a great way to identify the current situation business, TOWS is used primarily for strategy creation.

a)

True

b)

False

40.

True or False 40. In Mintzberg’s Concept of Emergent Strategy "emergent strategy" is a set of actions that were realized but were not expressly intended or part of the original planning of strategy.

a)

True

b)

False

41.

41. What logo is this?

(a)  

42.

42. What logo is this?

(a)  

43.

43. What logo is this?

(a)  

44.

44.What logo is this?

(a)  

45.

45. What logo is this?

(a)  

46.

46. What logo is this?

(a)  

47.

47. What logo is this?

(a)  

48.

48.What logo is this?

(a)  

49.

49. What logo is this?

(a)  

50.

50. What logo is this?

(a)  

51.

Analogy 51. Globe: Internet Service provider

MSU akan: (a)  

52.

Analogy 52: FB market place: Online Market Place

Shopee: (a)  

53.

Analogy 53. Amazon: Business Web Aggregator

JRS: (a)  

54.

Analogy 55. Mukbang video: Vlog

Online journal: (a)  

55.

Analogy 56. Customized chat automation: Chatbot Marketing

Customized email: (a)  

56.

Analogy 56. Twitter: mini-blog

Tiktok: (a)  

57.

Analogy 57. Grab: online delivery services

gcash: (a)  

58.

Essay 58. If you are an online shop owner, you can decide whether your customers have to pay you before or after delivery. Both variants have advantages and disadvantages. Assume that you only need to select one payment option, which one would you select and why?

4 lines
59.

Essay 59: As an online seller, what are your preventive measures to avoid fraud in business such as bogus buyers, inappropriate return of items or disclaim delivery of digital goods.

4 lines
60.

Bonus question 60. What do you think is the most important lesson that you have learned in MKT 142 (E-Commerce Development and Management)

4 lines