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Marketing Chapter 2

Total questions: 33

Worksheet time: 17mins

Name
Class
Date
1.

Internal characteristics that place the business at a disadvantage relative to others is called a

a)

Opportunity

b)

Strength

c)

Weakness

d)

Threat

2.

Used to describe a framework for the analysis of macro-environmental factors:

a)

3 C's of Marketing

b)

PEST Analysis

c)

SWOT Analysis

d)

Case Analysis

3.

Which of the following SWOT elements are internal factors for a business?

a)

Strengths and Opportunities

b)

Strengths and Weaknesses

c)

Opportunities and Threats

d)

Weaknesses and Threats

4.

Which U.S. ethnic population is declining, relative to other ethnic populations?

a)

African-American

b)

Asian-American

c)

Hispanic

d)

Caucasian

5.

Pest analysis

a)

is analyzing a large group into smaller, precise groups based on characteristics

b)

analysis of inside influences on an organization

c)

alerts business to changes in laws and regulations

d)

is the analysis of political, economic, socio-cultural and technological areas surrounding a business

6.

Which of the following questions would be considered helpful when looking at the competition aspect of internal analysis?

a)

Are competitors taking business away? Why?

b)

How are adjustments made in production due to an increase or decrease in company sales?

c)

What is the quality of the staff? Are there training and assessment programs?

d)

What is the company’s sales history?

7.

Which of the following is not an aspect on PEST analysis?

a)

Technology

b)

Potential Threats

c)

Economic

d)

Socio-cultural

8.

In a SWOT analysis, the O stands for

a)

Outcomes

b)

Other

c)

Opportunities

d)

Options

9.

Internal characteristics that place the business at a disadvantage relative to others is called a

a)

Opportunity

b)

Strength

c)

Threat

d)

Weakness

10.

'People spend several hours a day on their phones' is a ________ for App makers

a)

Threat

b)

Strength

c)

Opportunity

d)

Weakness

11.

'People magazine is losing U.S. subscribers' is a ________ for People

a)

Threat

b)

Weakness

c)

Opportunity

d)

Strength

12.

International laws can effect which of the following factors in a PEST analysis?

a)

Economic

b)

Social

c)

Technology

d)

Political

13.

Seasonal changes can affect which factors in a PEST analysis?

a)

Political

b)

Social

c)

Economic

d)

Technology

14.

'Consumer preferences could shift from coffee to other beverages' is seen as a ________ factor for Starbucks

a)

Threat

b)

Strength

c)

Weakness

d)

Opportunity

15.

Which is NOT one of the 3 C's of Marketing

a)

Company

b)

Customers

c)

Competition

d)

Collaboration

16.

A SWOT analysis and PEST analysis are considered

a)

financial analysis tools

b)

a waste of time

c)

logistics analysis tools

d)

business analysis tools

17.

Used to describe a framework for the analysis of macroenvironmental factors:

a)

3 C's of Marketing

b)

SWOT Analysis

c)

Case Analysis

d)

PEST Analysis

18.

The following are examples of Economic Factors except:

a)

Consumer Income Levels

b)

Economic growth

c)

Interest Rates

d)

Tariffs and Trade Wars

19.

Which of the following is considered as a Social Factor?

a)

Research & Development Levels

b)

Environmental Laws

c)

Interest Rates

d)

Consumer Demographics

20.

These factors include demographic and cultural aspects of the external macro-environment and affect customer needs and the size of potential markets.

a)

Technology

b)

Social Factors

c)

Economic Factors

d)

Political Factors

21.

Discretionary income might be used to buy which items?

a)

underwear and socks

b)

concert tickets

c)

a small apartment

d)

fruits and vegetables

22.

What do geographics, demographics, psychographics, and product benefits have in common?

a)

They are methods that can be used to segment a market.

b)

They are examples of mass-marketing approaches.

c)

They are unrelated to one another and therefore should not be used in combination to market a product.

d)

They are terms used frequently in sales-oriented companies.

23.

Segmenting the market based on consumer product buying behavior involves looking at

a)

geographics and demographics

b)

personality and values

c)

benefits desired, shopping patterns, and usage rates

d)

mass marketing opportunities

24.

Which part of the marketing plan provides a brief overview of the entire marketing plan.

a)

Objectives

b)

Executive Summary

c)

Marketing Strategies

d)

Evaluation and Control

25.

Information about the values and attitudes that shape consumers' lifestyles is called

a)

psychographics

b)

Behavioral

c)

demographics

d)

geographic

26.

Businesses have many ways to collect customer data. Which of the following is not an effective way to collect data?

a)

surveys and questionnaires

b)

reviewing customer complaints

c)

online reviews

d)

All of the above are effective

27.

Which of the following would cause objectives to not be useful?

a)

specific

b)

open-ended

c)

single-minded

d)

measurable

28.

Which part of the marketing plan involves looking deeply at the internal and external factors that affect the business?

a)

Implementation

b)

Situation Analysis

c)

Marketing Strategies

d)

Objectives

29.

Which part of the marketing plan involves determining how you will measure the success of the plan, and who is responsible for overseeing that process?

a)

Evaluation and Control

b)

Situation Analysis

c)

Implementation

d)

Marketing Strategies

30.

Objectivies need to be all the following except...

a)

realistic

b)

single-minded

c)

specific

d)

authentic

31.

All of the following are part of the marketing plan except...

a)

Evaluation and Control

b)

Implementation

c)

Cultural Responsiveness

d)

Executive Summary

32.

Which part of the marketing plan is not necessary, but it is still often included because it reduces the odds of employees not looking at the business plan at all?

a)

Executive Summary

b)

Objectives

c)

Evaluation and Control

d)

Marketing Strategies

33.

All of the following are examples of demographic segmentation except...

a)

Marital Status

b)

Income

c)

Shopping Habits

d)

Ethnicity