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WorksheetsProduct Care FAB
Total questions: 10
Worksheet time: 4mins
What value products can be replaced In-store?
Products under $700
Products under $1000
Products under $500
Products under $600
What does product care cover?
Dust and humidity
In built battery degradation
Software issues
Mechanical faults
what is the maximum amount a customer can be paid out when claiming a cash settlement
A higher value than what they paid for it, if a newer model is out
Up to the original purchase price
A new spec for spec replacement’s cost
What additional cost’s and fees does a customer have to pay if they claimed overseas?
Courier fees
Service agent fees
No additional fees
Claims processing fees
How many times can a customer get their product repaired under product care?
3 times
As many times as the service agent deems reasonable
Unlimited times
1 time
what important feature must we tell the customer by law?
Yearly Warrant of fitness
14 day cool down period
No hidden fees
International coverage
If an accessory, consumable or external power supply, such as a controller to an Xbox, the bulb in a projector or a laptop’s charger suffered an eligible fault, could the customer get their device replaced?
Yes, product care guarantees a replacement for the device, with any fault with relevant included accessories
No, but product care will replace the accessory,consumable Or external battery
No but they can get a cash settlement for what the accessory is worth
What is the total length of time a product can be covered for replacement?
Up to 3 years outside the manufacturers warranty
Up to 5 years of total replacement coverage
2 years coverage after the initial 1 or 2 from the manufacturer
What tool’s can we use to maintain great GP % as well as 2-3 year split?
Sell the 2 year at full price
Offer 3 years for the price of 2
break the 3 year down by monthly/weekly interest free payments
bonus on a product with a low cost but high value proposition to close the 3 year (such as belkin basic bag or lazer hdmi cable)
What makes Product care important to our business in the long term?
Repeat business for the store
Ensuring customers have a good experience after they leave the store
High margin attach with room
A massive contribution to our profit growth
