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WorksheetsCommunication Review
Total questions: 60
Worksheet time: 32mins
Good listeners are always silent and never speak or ask questions
True
False
Using an "I" message helps the speaker to communicate in a calm and respectful way.
True
False
Using an “I” message is more likely to be clearly stated and not blame the other person
True
False
Good listeners re state or summarize what the speaker has said, but in their own words
True
False
Which statement is passive?
"It doesn't matter"
"We are doing it this way"
What characteristic is assertive?
Uses comfortable eye contact
Interrupts others
Touches without permission
Observes more than talks
If you are speaking to someone you don't know very well, how do you understand their point of view?
Look at their body language as a sign of how comfortable or uncomfortable they are
Listen to their tone of voice
Summarize what they say, "Sounds like you...
All of the above
As a listener, asking questions is another way to better understand the Speaker's words, ideas, and point of view. Choose the worst option below:
Can't you find a different way?
Who are you referring to?
What time did this happen?
How did this happen so quickly?
Verbal
True
Effective communication includes both verbal and non-verbal expression.
True
False
In the communication cycle, it is the speaker (sender) who has the major responsibility for making sure the message is clearly exchanged.
True
False
The listener in the communication process should always check for understanding by asking questions or repeating what was heard.
True
False
True or False: Communication is more than just talking face to face?
True
False
What is Body language?
Postures, gestures, and facial expressions
Your words say one thing, but your body language say another.
The exchange of information through the use of words.
Speak from your point of view.
Good listening skill involves:
smiling and waving at people
yelling at people
writing in slang
being attentive when others are speaking
Hearing and thinking before responding to another person's message is:
I Message
Body Language
Active Listening
Mixed Messages
3 styles of communication:
Aggressive, Active Listening, Communication
Passive, I Message, Assertive
Aggressive, Passive, Assertive
None of the above
When a person states his/ her opinion in a firm but positive manner, this is _________ communication.
Aggressive
Assertive
Passive
Active
A situation in which your words say one thing but your body language says another is:
an "I" Message
a mixed message
body language
active listening
A person who has a tendency to give up or give in without standing up for their rights or needs.
Aggressive
Assertive
Passive
Shy
A person that is overly forceful, pushy, hostile or otherwise attacking in approach is known as:
Arrogant
Assertive
Passive
Aggressive
Which style of communication is the most effective?
Passive
Assertive
Aggressive
Communication is a _______-way process.
one
two
three
multiple
Which of the following is NOT a non-verbal communication?
eye contact
arms crossed
verbally talking
nail biting
Putting yourself in another person's situation is:
empathy
apathy
sympathy
understanding
Language barriers keep us from understanding other people's ideas and thoughts.
False
True
the sender is who receives the message
true
false
the receiver provides...
silence
advice
candy
feedback
what is the definition communication barriers?
obstacles that get in the way of clear communication
obstacles that get in the way of clear writing
obstacles that get in the way of clear blogging
obstacles that get in the way of clear tweeting
Communication is when the SENDER speaks AND the ________ accurately decodes its meaning
SENDER
RECEIVER
MESSAGE
FEEDBACK
___________ Barriers includes environmental, visual, and physical distractions?
Internal
External
Semantic
None of the above
___________ Barriers include not paying attention, boredom, lack of interest, and daydreaming?
Internal
External
Semantic
None of the above
unwilling or unable to express thoughts and feelings in a direct or firm manner
Aggressive
Passive
Passive-Agressive
Assertive
Expressing your views clearly and respectfully
Aggressive
Passive
Passive-Aggressive
Assertive
I messages help to reduce conflict and communication.
True
False
Which word should NOT be in an I message?
You
Feel
Believe
Hurt
Which of the following is NOT a good example of interpersonal communication?
Using a respectful tone
Using messages that start with "you"
Clearly stating your thoughts and feelings
Using appropriate body language.
Which of the following shows the correct order for the steps to an I message?
I feel _ when _ because_
Because_ I feel_ when_
When_ I feel _ because_
I feel _because_ when_
Which of the following is a good I message that you could use if you got lunch detention for not doing your homework?
I feel upset when I get lunch detention because I didn't do my homework.
I feel upset that you gave me lunch detention because I didn't do my homework.
Because I didn't do my homework and got lunch detention I feel so mad!
I shouldn't get lunch detention just because I didn't do my homework.
Which of the following is a good I message that you could use if your friend told someone something private about you to another person?
I feel so betrayed that you told my secret!
I feel betrayed when you told my secret because it was private.
Because you told my secret I feel we can't be friends anymore.
I feel betrayed when my friends tell my secrets because I trust they are safe.
Which of the following is an I message you could use if your friend posted a picture of you on Instagram without your permission?
I am infuriated that you posted that picture!
I feel angry when pictures are posted without my permission because anyone can see them.
I felt upset that you posted that picture because I don't know all your followers.
Because you posted that picture without my permission I'm going to block you.
Communication technique that blames or shames the other person
I-message
You-message
Mixed
