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WorksheetsHKMNOP C2
Total questions: 20
Worksheet time: 19mins
The learning outcome for this chapter are:
1.Describe the importance of housekeeping in hotel and responsibilities of the department.
2.Figure out the organization structure of the housekeeping department in the various sized hotels.
3.Know about the various personnel in a housekeeping department and their duties and responsibilities
TRUE
FALSE
Which of the following is NOT the aim of all accommodation establishment.
provided their customer with cheaper price
provided their customer with attractive atmosphere
provided their customer with comfortable environment
ensure their customer to feel welcoming
provided their customer with services value for money
Provision of clean, comfortable, safe and aesthetically appealing environment is a definition for _______________.
room service
housekeeping
bed making
room spring cleaning
The sales of room constitutes a minimum of 60 per cent of hotel sales.
TRUE
FALSE
Which of the following is NOT the responsibilities of a housekeeping department.
creating first hand impressions regarding the level of services and facilities provided
answering inquiries, directing queries to correct personnel/department
ensure a high standard of cleanliness and general upkeep in all areas for which the department is responsible
keep the general manager or administrator informed of all matters requiring attention
Recognize front of house areas under purview of housekeeping.
Guestrooms area
Meeting rooms area
Management office area
Employee locker rooms
Gymnasium
The head for Housekeeping department known as __________.
General Manager
Housekeeper
Housekeeping supervisor
Executive director
Identify the categories of staff in Housekeeping department.
Managerial
Supervisory
Unskilled
Professional position
Linen and uniform supervisor, front office supervisor, floor supervisor is a position include in Organization chart of housekeeping department at the large hotel.
TRUE
FALSE
Seamstress , maids, Housemen and night maids are position include in housekeeping department at medium hotel.
TRUE
FALSE
As a Executive Housekeeper He/She need give report to _______________.
Front Office Manager
Food and beverage director
Sales and marketing Senior Manager
General Manager
Identify the responsibilities as Director of Housekeeping.
Supervise all housekeeping employee
Plan and assign work assignments
Has authority to hire or discharge subordinates
Inspect complete assignment by HR officer
Executive housekeeper are responsible and accountable for the total cleanliness and aesthetic upkeep of the hotel.
TRUE
FALSE
In smaller hotel, they may be either an assistant housekeeper or a deputy housekeeper reporting to Hotel Supervisor.
TRUE
FALSE
Which of the following is TRUE responsibilities as Deputy Housekeeper.
Prepare staff schedule and duty rotas
Supervise all Housekeeping Employee
Inspect the work done by contractors, for example pest control, laundry, window cleaning and so on
Check and ensure that all guestrooms, public area and back-of-the-house area are clean and well-maintained
Assistant Housekeeper or Housekeeping Manager manage the resources provided by the executive housekeeper to achieve the objective of cleanliness, maintenance and attractiveness during a given shift.
TRUE
FALSE
Choose the CORRECT personal attributes of housekeeping staff.
Pleasant personality (Personaliti yang menarik)
Eye for detail (kerja yang terperinci)
Tact and diplomacy (Kebijaksanaan dan diplomasi)
Good memory (ingatan yang baik)
Punctuality (menepati masa)
Select the aspect of coordination and collaboration between front office and housekeeping department. (Pilih aspek koordinasi dan kolaborasi antara jabatan kaunter hadapan dan jabatan pengemasan bilik).
provide lists for expected arrivals and departures for the day in advance and notify housekeeping of actual guest arrival and departures
Inform each other of changes in a room status whether is occupied, vacant, on change, Out of Order (OOO) or similar.
Front office not allowed to assign guestroom until the rooms have been cleaned, inspected and released by the Housekeeping department
Identify about electrical faulty, leaking pipes or malfunctioning air-conditioning units or WC cisterns
Identify the function of coordination between housekeeping department and food and beverage department.
(Kenal pasti fungsi koordinasi antara jabatan pengemasan dan jabatan makanan dan minuman).
mainly concerned with the prevention of fire and thefts and safekeeping of keys and lost property
mainly concerned with the provision of linen, uniforms and cleanliness at the public area of the restaurant and banquet hall
mainly concerned to ensure the availability of day-to-day necessities of housekeeping
mainly concerned to inform housekeeping of the occupancy forecast for the entire year so housekeeping can plan budget for the necessary expenses
Choose other institutions that require housekeeping department in their operation.
Hospitals
Universities
Offices
Residential homes
Hostels
