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HT Objective 1.01 - 1.03 (1)

Total questions: 15

Worksheet time: 8mins

Name
Class
Date
1.

Mary works in the lodging segment where she directs the employees who clean the sleeping rooms and public areas. Which is Mary's position?

a)

Property supervisor

b)

maintenance manager

c)

Front-desk supervisor

d)

Housekeeping manager

2.

Which type of behavior involves establishing eye contact with hotel guests?

a)

Vocal

b)

Critical

c)

Cultural

d)

Nonverbal

3.

Jason provides tours to over 300 people at the historical governor's mansion daily. Which benefit of working in the tourism industry is he experiencing?

a)

Contacting buyers

b)

Visiting attractions

c)

Working with people

d)

Planning conferences

4.

As a front-desk employee, Ben is courteous, patient, and helpful with all the hotels' guest. Which behavior is Ben exhibiting?

a)

Interpersonal skills

b)

Favorable ethical traits

c)

A positive sales aptitude

d)

An appropriate use of humor

5.

How can a travel agent make a positive impression on clients?

a)

Ask very personal questions

b)

Suggest several travel options

c)

Focus on many tasks at one time

d)

Maintain a professional appearance

6.

Daniel is the executive chef for a resort that is located near Phoenix, AZ. Which professional association is Daniel most likely to join?

a)

Wellness Council of America

b)

Meeting Professionals International

c)

The National Restaurant Association

d)

Association for Convention Operations Management

7.

Which skill is important for a successful professional in the hospitality and tourism industry to possess?

a)

Creativity

b)

Delegation

c)

Communication

d)

Mathematical

8.

Which traits do effective employees of the hospitality and tourism industry exhibit when they communicate with customers?

a)

Patience and empathy

b)

Initiative and indifference

c)

Inflexibility and self-confidence

d)

Enthusiasm and passive listening

9.

Jacob went to New Orleans, Louisiana to see family at several reunions. Which factor prompted Jacob to travel to this destination?

a)

Climate

b)

Low cost

c)

Geography

d)

Heritage tourism

10.

Pete learned that all segments of hospitality and tourism impact one another and are hard to distinguish sometimes. Which characteristic applies to this relationship?

a)

They all require lodging accommodations

b)

They all provide entertainment

c)

They are dissimilar

d)

They are interrelated

11.

Which type of services do restaurants, banquets, and coffee shops provide to hospitality consumers?

a)

Lodging accommodations

b)

Means of transportation

c)

Food and beverage

d)

Entertainment

12.

Which is a component of the hospitality industry that focuses on meeting tourists' transportation needs?

a)

Travel

b)

Lodging

c)

Recreation

d)

Business

13.

A group traveled to Haiti to help rebuild homes that were destroyed by a natural disaster. Which type of tourism took place?

a)

Ecotourism

b)

Edutourism

c)

Agritourism

d)

Voluntourism

14.

Which is a component of the lodging industry?

a)

Campsites

b)

Landmarks

c)

Travel agencies

d)

Convention centers

15.

Mr. Green is booking a trip to Myrtle Beach, so he can plan golf at several different golf courses in the area. Which type of tourist is Mr. Green

a)

Cultural

b)

Heritage

c)

Educational

d)

Special Interest