WorksheetsHAG
Total questions: 7
Worksheet time: 18mins
Name
Class
Date
1.
What is the HAG?
a)
Home Approval Guarantee
b)
Home Agreed Grant
c)
House Approval Guarantee
2.
How long is the HAG period?
a)
35 days
b)
20 days
c)
28 days
d)
30 days
3.
Not all items are covered under the HAG policy?
a)
True
b)
False
4.
What items would be not be covered under HAG?
a)
Perishable
b)
Personalised
c)
Once Assembled
d)
Once Connected
5.
How many exceptional circumstances can you override the outside of HAG message on Connect?
a)
4
b)
5
c)
6
d)
7
6.
The customer gives a reason that is not one of the exceptional circumstances but you think its a good reason to override, would you...
a)
Override anyway
b)
Speak to a Team Leader
c)
Confirm with your colleague
d)
Don't override
7.
How might a customer feel if they are unable to return their item
a)
Upset
b)
Angry
c)
Annoyed
d)
Frustrated
e)
All of the above
100 %
