The ____ of a business identifies the hierarchy of the employees within a business.

The authority structure of a company from the highest to the lowest levels is called the ____.

____ is the process of controlling and making decisions about a business.

Theory ____ managers believe that employees need close supervision at all times.

The practice of organizing time and work tasks to increase personal efficiency is called ____.

The ability to analyze a situation, interpret information, and make reasonable decisions involves ____.

The interacting forces within a group are ____.

All the authority within a business rest with top management.

Process of influencing others to work toward common goals.

Coordinates and supervises the activities and duties of employees.

Designed to reach the day-to-day goals of a business.

Process of controlling and making decisions about a business.

Describes how tasks should be completed.

Outline of the actions needed to accomplish a goal.

Cooperative efforts by individual team members to achieve a goal.

When individuals involved in a conflict come together to discuss a compromise.

Ability to analyze a situation, interpret information, and make reasonable decisions.

Skills that help people communicate and work well with each other.

Negotiation that includes a neutral person.

Skills that enable individuals to work with others to achieve a common goal.

Created for the long-term goals of an organization.

Developed for the short-term goals of a company.

_____ consists of a company’s board of directors, president, and other high-ranking managers.

A(n) team is a group of two or more people working together to achieve a common goal.

The ability to communicate effectively using spoken or written words is called _____.

____ is the process of the coordination of activities and resources needed to reach its goals.

Skills required to resolve a situation that could lead to hostile behavior are called ____________________ skills.

Democratic leaders share decision-making with the group and tend to have Theory ____________________ attitudes.

The ability to communicate effectively using body language, eye contact, personal space, behavior, and attitude is _____ skills.

_____ consists of a company’s division managers and department heads.

_____ is a process for holding meetings so that they are orderly and democratic.

Backup plans that outline alternative actions are ____ plans.