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WorksheetsIntroduction to Operation Management
Total questions: 10
Worksheet time: 5mins
Which of the following are the primary functions of all organizations?
operations, marketing, and human resources
marketing, human resources, and finance/accounting
sales, quality control, and operations
marketing, operations, and finance/accounting
R&D, finance/accounting, and purchasing
Which of the following would not be an operations function in a fast-food restaurant?
advertising and promotion
designing the layout of the facility
maintaining equipment
making hamburgers and fries
purchasing ingredients
Reasons to study Operations Management include
studying why people organize themselves for productive enterprise
knowing how goods and services are consumed
understanding what human resource managers do
learning about a costly part of the enterprise
A and D
The five elements in the management process are
plan, direct, update, lead, and supervise
accounting/finance, marketing, operations, and management
organize, plan, control, staff, and manage
plan, organize, staff, lead, and control
plan, lead, organize, manage, and control
An operations manager is not likely to be involved in
the design of goods and services to satisfy customers' wants and needs
the quality of goods and services to satisfy customers' wants and needs
the identification of customers' wants and needs
work scheduling to meet the due dates promised to customers
maintenance schedules
Which of the following is not one of the Ten Critical Decisions of Operations Management?
layout strategy
maintenance
process and capacity design
mass customization
supply chain management
The "Father of Scientific Management" is
Henry Ford
Frederick W. Taylor
W. Edwards Deming
Frank Gilbreth
Whitney Houston
Henry Ford is noted for his contributions to
standardization of parts
statistical quality control
assembly line operations
scientific management
time and motion studies
Who among the the following is associated with contributions to quality control in operations management?
Charles Babbage
Henry Ford
Frank Gilbreth
W. Edwards Deming
Henri Fayol
Which of the following is the best example of a pure service?
counseling
oil change
heart transplant
electric Co-Op
all of the above
