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Operations

Total questions: 20

Worksheet time: 10mins

Name
Class
Date
1.

Below are the roles of operations manager EXCEPT _________.

a)

planning on capacity, locations, products & services,make or buy, layout and do projects scheduling

b)

develop an incentive plan, issuance of work orders & job assignment.

c)

manage the inventory, control the quality, costs and productivity

d)

produce financial reports and develop direct investment activities

2.
An inventory lead time is
a)
The maximum level of inventory a Business can or wants to hold
b)
The average delay in handling customer orders
c)
the amount of time between placing an order with a supplier and receiving the stock
d)
the time taken to process outstanding sales orders
3.
What does Just-In-Time production help with?
a)
Creating waste
b)
Taking away jobs
c)
Increasing efficiency
d)
Making products heavier
4.

True or False: Operations management consists of all the activities required to produce goods and services.

a)

True

b)

False

5.

Operations management refers to

a)

The effective management of the process of transforming inputs into outputs and maximising the efficiency and effectiveness of the production process to meet business objectives.

b)

The effective management of the process of transforming new staff into experts and maximising the efficiency and effectiveness of the production process to meet business objectives.

c)

The effective management of the process of transforming a service and maximising the efficiency and effectiveness of the production process to meet business objectives.

d)

The effective management of the process of transforming the butterfly to the penguin maximising the efficiency and effectiveness of the production process to meet business objectives.

6.

Just in time is best used in a

a)

Service business

b)

Manufacturing business

7.

Production processes involving a high level on labour input compared with capital equipment

a)

Labour intensive

b)

Sustainability

c)

Production process

d)

Capital intensive

8.
Which of the following best describes quality?
a)
The service provided to a customer before, during and after purchasing.
b)
Products being made to a high standard to meet customer needs.
c)
A high level of productivity.
9.
Who needs to be satisfied with the quality of products?
a)
Rivals
b)
Suppliers
c)
Customers
10.
Which of the following is usually true about poor quality products?
a)
They are in demand
b)
They fail to meet customers expectations
c)
They are expensive
11.
What happens when a business produces faulty goods?
a)
It increases costs
b)
It increases costs and damages the reputation of the firm
c)
It is an example of Total Quality Management
12.

A business checks products after they are made. What is this an example of?

a)

Quality Control

b)

Quality Circles

c)

Quality Assurance

13.
What is customer service?
a)
The service provided to customers before, during and after purchasing a product
b)
When a business meets customer needs
c)
A method of production
14.

When products are checked at each stage of production, what is this an example of?

a)

Quality Control

b)

Quality Circles

c)

Quality Assurance

15.
What happens to products that don't meet the standard set?
a)
They are sold at full price
b)
They are discarded
c)
Given away to staff
16.

When products are checked at the end of the production process this is called

a)

Quality Assurance

b)

Quality Circles

c)

Quality Control

17.
What group of people sit and discuss production methods in Quality Circles?
a)
Customers and Suppliers
b)
Managers and Suppliers
c)
Employees and Managers
18.
What do most customers buying budget products expect?
a)
Poor Quality
b)
Standard Quality
c)
High Quality
19.
What is the best methods of improving quality
a)
Expansion
b)
Lowering costs
c)
Staff and Management Training
20.
What is the term that refers to a customer oriented management philosophy and strategy?
a)
Operations Management
b)
Total Quality Management
c)
Entrepreneurial Management
d)
Strategic Management