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WorksheetsCommunication
Total questions: 13
Worksheet time: 7mins
Name
Class
Date
1.
All true communication must have the following:
a)
A sender and a receiver
b)
A speaker and a listener
c)
A hearer and a listener
d)
A speaker and an interpreter
2.
You should not look the other person in the eyes because it can mean you are mad at them.
a)
True
b)
False
3.
If you are practicing CLEAR SPEAKING habits, you must do one of the following:
a)
Listen carefully
b)
Speak directly to a person or a group
c)
Use a microphone so that the group can hear you clearly
d)
Give out an outline
4.
When you are writing for work or school, you should always:
a)
Write as quickly as possible
b)
Proofread your work
c)
Depend on Spell Checker to correct all errors
d)
Write as briefly as possible
5.
If you need to communicate with other employees inside your business regarding a change in insurance costs, you would most like use a:
a)
Business Letter
b)
Personal Business Letter
c)
Memo
d)
E-Mail
6.
If you need to let the employees in your business know that the server will be down this afternoon beginning at 3:00, you would most likely use:
a)
An email
b)
A memo
c)
Business Letter
d)
Personal Business letter
7.
If you would like to send a proposal from your business to a prospective NEW CLIENT, you would most likely use a:
a)
Business Letter
b)
Personal Business Letter
c)
Memo
d)
E-Mail
8.
The most commonly used form of business communication is:
a)
Business Letter
b)
Personal Business Letter
c)
Memo
d)
E-mail
9.
The 4 major parts of the Memo Heading is:
a)
To, From, Date, Subject
b)
To, From, Date, Closing
c)
To, Recipient, Date, Subject
d)
Receiver, Sender, Date, Subject
10.
John is a manager of a sports marketing firm. He is working out of town and wants to remind all his employees to submit their sales reports for the month by no later than this afternoon! Which written business communication should he use?
a)
Letter
b)
Email
c)
Memo
d)
Report
11.
Julia is the human resources director for her company. She needs to communicate with all the applicants for the latest job opening concerning the job interview schedule. Which form of written business communication should she use?
a)
Letter
b)
Email
c)
Memo
d)
Report
12.
James is sending a brief IMPORTANT message to all his employees concerning the CHANGE IN THE MILEAGE REIMBURSEMENT RATE. Which written business communication should he use?
a)
Letter
b)Email
c)
Memo
d)
Report
13.
Communication is defined as: the exchange of information, feelings, thoughts, or ideas.
a)
True
b)
False
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