WorksheetsIn Store Audit Quiz
Total questions: 8
Worksheet time: 4mins
Which article to the employees need to be able to discuss/pull up in MyCSP?
CPNI
Accessibility Resources
AT&T TV Pricing
None of the above
If an OPUS iPad gets stolen, who do we call in order to reset the tablet?
Apple
Chris Dabish
RST
RSS Help Desk
Team colors, including name tags are apart of the audit
True
False
When OPUS iPads are not in use, where do they need to be?
Under the sales terminal
Locked away or in the back room with the door closed and locked
As long as they're in a closed place it's fine
Charging in plain site
You are allowed to download software on the desktop stations that will help with backing up a customers information
True
False
You cannot access a customers account if the customer does not provide a valid photo ID
True
False
Part of the audit requires our employees to read CPNI or disclosures for which situations?
Non-Wireless products are discussed
Roll-to-Pay products are involved like NFL Sunday Ticket
When getting a customers contact info, the pro must recite, summarize, or read the script that requests the contact number and explain to the customer how it will be used
All of the above
Audits can happen
Only when the manager is in store
They will always schedule it with your manager
At random with no announcement
Only between March-April
