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WorksheetsPatient Experience 3.18.20
Total questions: 11
Worksheet time: 3mins
Best TV to binge watch- pick one
Downton Abbey
Breaking Bad
I Love Lucy
Sponge Bob Square Pants
What does the A in AIDET stand for
Inform how long it will take
Greet- Smile and make eye contact
Introduce yourself
Pretend you don’t see anyone and keep walking
Other than Vanilla ice cream- what is the most popular ice cream flavor?
Chocolate Chip
Chocolate
Butter Pecan
Cookies and Cream
Do not Say.....
I apologize for the wait
The test should take about 30 minutes
You are going to just have to wait.
Hello- we have been expecting you
Best way to spend a day off - pick one
Relaxing, reading, music
Go for an Adventure- hiking/museum
Resting- taking a nap
Family/Friend time
How often should you update Patient Experience Scores on the bulletin boards?
Every Day
At least Monthly
Only when CommonSpirit Health is coming
No need, no one looks at them
According to Edmunds car report- what was the bestselling car in Florida in 2019?
Honda Civic
Toyota Corolla
Ram 1500
Chevy Equinox
How do you manage up?
Make a negative comment about the employee
Compliment the employee or department to patient
Compliment a co-worker
Roll eyes when asked about a department
What is the only answer that counts in HCAHPS?
Usually
Sometimes
Always
Never
Staff Appreciation
I have said thank you to more than 5 staff this week
I have sent a written thank you note to staff this week
I have sent a thank you to a department manager this week
I will send a thank you note after this meeting
Hollywood Reporter top 10 all-time films list include:
Jaws
Casablanca
Titanic
