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WorksheetsCBT MOCK 3
Total questions: 60
Worksheet time: 2hrs 0mins
Which statement applies to the correct use of ladders?
A ladder can always be used a working platform
Only wooden ladders require inspection before use
An unsecured ladder may be used to access scaffolding
Three points of contact must always be maintained with the ladder
Which of the following is considered as a confined space?
A high voltage switch room
An office
An enclosed tunnel
An outdoor substation
Which of the following is included in the risk assessment process?
Ensure people are properly trained
Ensure the work area is clean and tidy
Reducing the time to carry out an activity
Identification of hazards present during the activity
MSDS stands for :
Many Safety Daily Sheet
Material Selling Daily sheet
Material Safety Data Sheet
Material Selling Duty Sheet
What is a hazard associated with working in a confined space?
Falling from a large tower scaffold
Poor oxygen levels make it difficult to breathe
Electric shock from a metal emergency stop button
Tripping over tools and work equipment on the floor
Anti - static wrist strap prevents the following
Skin burn
Component failure
Eye disease
Wrist pain
Which of the following is a health and safety procedure when working on height?
Support the ladder from down
Using and maintaining the right equipment
Wear an anti-static Wrist Wrap
Use the elevator
Which of the following is incorrect regarding hybrid drives?
Hyper drive is a cost saving alternative to standard SSD
Hyper drive provides a significant increase in performance over conventional HDD
Hyper drive can be implement in two ways: solid state hyper drive and dual drive storage
Conventional hard drive is faster than hyper drive
Which of the following is an encryption algorithm for wireless network ?
SOHO
WEP
ISP
Gateway
A diagnostic program runs by the BIOS
Operating system
PowerPoint
Driver
POST
Which of the following is correct regarding the LCD screen
Active matrix screen consumes less power than other LCD screens types
Dual scan is less quality than passive matrix screen
Passive screen consumes more power than Active screen
Active screen quality is better than passive screen
A technology that combine two or more hard disks for special purpose, such as fault tolerance is
Serial AT
ROM
RAID
SSD
A device that modulate digital signal from computer to analog signal for a regular phone line is called a
Personal computer
Switch
Hub
Modem
Which one of the following does not affect the computer performance
Number of RAM cards
The CPU speed
The number of opened programs
The IP address
Which one of the following does not affect the computer performance
Number of RAM cards
The CPU speed
The number of opened programs
The IP address
Which of the following is a network operating system?
Android
Windows Server 2012
MAC OS
DOS
Which of the following can be used to update or uninstall a printer driver?
Welcome screen
Device manager
Network sharing center
User accounts
Which of the following attacks attempts to acquire information about the user and may occur over the phone, by email or in person?
Social Engineering
Malware
Hacking
Manipulation
A software or hardware that checks information coming from the Internet and depending on the applied configuration settings either blocks it or allows it to pass through is called
Antivirus
Firewall
Anti-spyware
Malware
A form of malware that has the ability to replicate without any intervention is referred to as
A botnet
A crawler
A worm
Trojan horse
To prevent network access to an unauthorized device based on its media access control address, which of these schemes could you incorporate on a home router?
Network address translation
Passwords
Port address translation
MAC Filtering
What type of malware is typically installed with legitimate software and can report or log all of your actions back to a malicious user?
Trojan horse
Spyware
Worm
Rootkit
Which of the following is a tool that allows users to use drive encryption to protect files?
Firewall
Bit locker
EFS
WAP
Which of the following is a correct reason for upgrading the hardware components?
To improve the Technician job
To increase the budget
To meet the software development
To improve the work
Best resources of information and specification for hardware products is
Warranty
Vendor website
Sales invoice
SLA
Which of the following is good practice while writing documentation
Use different styles and formats
Keep your content structured and organized
Don’t use diagrams or charts
Use high technical terms always
Which of the following provides detailed information about operation and maintenance of a product?
Manual
Diary
Reflection sheet
Diagram
What best describes Level 1 support?
Refers to those people outside the organization that issues can escalate to
Provides basic HW-SW support and troubleshooting
Self-service solutions that users can access themselves without the aid of the Help Desk
Outsourcing services
What best describes the escalation process?
Network infrastructures relevant issues
Onsite relevant hardware support
When First-Line Support is not able to resolve the incident, issues transferred to the Second-Line Support.
It is the process that implemented according to the client request
Which of the following should be done when a changing has a huge risk magnitude
Ignore the change and implement the change
Apply the change then assess the result
Produce backup plan with less risk magnitude
Implement the change then ask users to evaluate the new system
Which of the following can be used as system-level risk assessment technique
Fault tree analysis
Change request
Audit trail
System files
One of the following is not good help-desk procedure regarding change request
Assess the change risk
Produce a plan for implementing the change
Diagnose the current system and the change reasons
Apply the changes without getting approval from the manager
A type of training that requires you to be in the same place of client is
online instruction
Email instruction
on-site instruction
web based training
The hard technical terms can be explained in separated document is called
Brochure
Web site
Presentation
Glossary
Which of the following contain information on system issues that happened before and how it has been solved?
Fault logs
Diagnostic tools
Control panel
Monitoring system
A server computer that respond to authentication request such as logging in requests is called
Web server
Domain controller
DHCP server
Firewall
Which of the following defines the user identity by requesting username and password?
Firewall
Authentication
Browser
User guide
Which of the following cables can cover the biggest distance?
UTP
STP
Coaxial
Fiber optic
Which of the following is not network settings that provided by DHCP?
IP address
Subnet mask
Gateway address
Web server address
Which of the following procedures can be taken if BIOS was not able to detect the hard disk anymore?
Update the driver
Check the Ethernet cable
Use a new hard disk
Scan the compute from viruses
Which of the following is not an appropriate procedure to speed up the computer?
Add more RAM
Upgrade the conventional hard disk to solid state drive
Change the CPU to faster processor
Install unlicensed program to test your hardware
Which of the following is an inappropriate way to identify computer problems?
Ask the client about the problem
Define if the problem is hardware or software problem
Uninstall all the programs on the computer
Determine which component is failing
Which of the following is the UNIX based operating system
Windows server 2012
MAC operating system
Android
BSD
Which of the following is not a Windows installation method
Custom installation
Operating system download
Upgrade installation
Automated installation
Which of the following installation methods can be used if we want to retain settings, files and programs?
Custom installation
Clean installation
Upgrade installation
Automated installation
Which of the following servers allows assigning IP address and other network settings to each device on a network?
DHCP server
DNS server
Domain server
Web Server
Which permission can be assigned for a user to be able only open a file and see its content?
Full control
Read
Change
Execute
Which of the following can be used to run a sequence of instructions as a single program statement?
Data analysis
Audit control
Registry file
Macro
Which of the following is a disadvantage of upgrading an operating system?
Compatibility issues
New features being added
RAM failure
Bugs can be fixed
Which of the following could be a cause of low computer performance?
The version of office
Version control
Flowchart
Viruses
Which of the following is a benefit of using permissions assigned to users?
Speed up the computer performance
Allows authorized users to access sensitive data
Clean the computer from ambiguous programs
Remove unnecessary data
What best describes a MAC address ?
A hardware address
A web-page address
A router address
A computer network type
The highly intelligent device that connects multiple networks and determines the best path for sending data is called
Server
Firewall
Router
Access point
The length of IP v4 address is
32 bit
48 bit
128 bit
64 bit
What is the primary function of the SSID?
Secure communication between a web server and a browser
Secure communication between a server and remote host
A parameter used to identify a network and configure a wireless connection
A type of password used to secure a wireless connection
Which of the following connect different computers together and use its MAC Address Table to make frames forwarding decision?
Server
Hub
Switch
NIC
------------------------, contains powder used for creating letters and images.
Ink cartridges
Drum
Toner cartridges
Inkjet printer
LAN stands for
local area nodes
logical arrangement of networks
local area network
linked-area network
The system of satellites that circle the earth and can determine any position is known as a
GPS
LAN
Receiver
MAN
The next generation of wireless technology is:
5G
Modem Wireless
NIC Wireless
Bluetooth 3.0
