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Total questions: 30
Worksheet time: 5mins
WHICH CANADIAN CITY IS CONSIDERED “HOLLYWOOD NORTH” to which Riverdale and Twilight were filmed
Edmonton
Montreal
Toronto
Vancouver
All disclosures should be read in verbatim
True
False
At which province does our client, Amit Sonnilal reside?
British Columbia
Manitoba
Ontario
Nova Scotia
At what year was Capital One founded?
1987
1988
1989
1990
Who is the founder and CEO of Capital One
Steve Nierinck
Jeff Nehajowich
Richard Fairbank
Sohail Mall
When un-enrolling the customer to online banking, what should be done first?
Un-enroll the customer to Paperless Statement
Check the customer's credit limit
Check if there is an authorized user
Remove the overlimit fee on the last statement
What is Canada's National Summer Sport?
Hockey
Softball
Water Polo
Lacrosse
How may provinces are there in Canada?
15
35
10
23
What does FINTRAC stand for
Financial Transaction Analysis Centre of Canada
Financial Transaction and Reports Analysis Centre of Canada
Fraud Transactions and Analysis Centre of Canada
Fraud Transaction and Risk Analysis Centre of Canada
WHICH CANADIAN CITY RANKS AS THE MOST EDUCATED IN THE COUNTRY?
Toronto
Quebec
Ottawa
Hamilton
80% OF THE WORLD’S SUPPLY OF WHAT COMES FROM CANADA?
Apples
Maple Syrup
Coffee beans
Honey
What should be verified if the customer's card was lost/stolen?
Color of the card
If the last statement was received
Transactions on the account
All of the above
How many members of CORE team were once member of the Quality Team
5
6
7
8
WHICH CANADIAN CHAIN FIRST OPENED IN HAMILTON IN 1964
Mr. Sub
Country Style
Tim Hortons
Booster Juice
What is Jeff Nehajowich's (client) favorite hockey team?
Toronto Maple Leafs
Vancouver Canucks
Ottawa Senators
Edmonton Oilers
Who is the Co-founder of Capital One?
Richard Fairbank
Nigel Morris
Amit Sonnilal
Jeff Nehajowich
What is the capital city of Canada (the national capital)?
Toronto
Ottawa
Vancouver
Edmonton
What is the address for the Ombudsman for Banking and Services Investments?
20 Queen Street West
30 Queen Street West
PO Box 830 Stn Agincourt
None of the above
At which month did Costco officially launch in Sykes Manila?
June 2019
July 2019
August 2019
September 2019
Excluding their Senior Quality Manager, the COF Quality Team currently has how many members?
9
10
11
12
A fee charged when the customer goes beyond his credit limit
NSF Fee
Finance Charge
Reprint Fee
overlimit fee
How many national languages does Canada have?
1
2
3
4
What leaf is on the Canadian Flag?
maple
clover
strawberry
fig
What is the Canadian $1 coin called
Shekel
Loonie
Buck
Dough
How many CCT TMS/TMAs do we currently have?
9
10
11
12
True or False? Canada is the world's second largest country, by land mass?
True
False
Who were the first people to live in Canada?
French
Americans
Aboriginals
Africans
What is the "big prize" for the National Hockey League ("NHL") called? The _______ cup
Scottish
Confederation
Stanley
none of the above
What is Amit's favorite food?
Sushi
adobo
tacos
pad thai
We can unlock the customer's PIN if his account is past due
True
False
