NEW
Font size
WorksheetsProcesses A1
Total questions: 10
Worksheet time: 5mins
1) Select which of the following statements about the components of a process is true:
The product of the process (output) should add value to the customer (internal or external).
The output does not always add value to the product but its impact can be monitor.
Only the staff of the company can transform inputs into outputs.
None.
2) Based on the training information, which one is not part of the process hierarchy?
Macro-process
Phase
Task
Event
3) Select which of the following options can be considered a workaround:
Use of a form to take the data of a client during the opening of an account for not having a suitable system.
Using a form to take data from a customer during the opening of an account for taking too long to enter the data into the system.
Both are workarounds.
There are no workarounds.
4) In the banking world, the review of strategic decisions is normally done by:
Business
Operations
Supporting functions
All of them
5) Elaboration, communication, implementation and review of the strategy is a process of its own:
Senior Staff
Intermediate Management
First line
Senior Management
6) Which of the following is not part of a process documentation structure
Flowchart representing the end-to-end process
Detailed description of the process
Detailed description of the systems involved
Detailed list of issues and gaps
7) Which one of the following scenarios might not be the trigger for a company to document the processes
The company is working in silos and they want to understand how the processes of the organisation looks like
There is a break in the production/service and they do not know what the gap is
They want to understand why the customers buy their product
There is a new risk system that is going to be implemented in the organisation
8) Key elements of a process are:
Participants, owners, systems, inputs and outputs
Participants, owners, tasks, outputs, controls
Participants, tasks, inputs, outputs and controls
Participants, owners, tasks, systems and controls
9) Which of the following statements is true?
Business Process Modelling Notation is the only notation method we should follow to represent flows and processes.
We always need to follow the processes structured provided by MS.
MS provide guidance on how to documents processes; the recommendation is to follow that method unless there are other guidelines provided by the clients.
We should always follow the Business Process Modelling Notation method as processes are easier to understand from a client perspective.
10) Which ones of the following actions will you implement if one of the task in the process is not adding any value?
Digitalisation
Decentralisation
Simplification
Automation
