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Worksheetsfy20 sales dept specific
Total questions: 13
Worksheet time: 6mins
Which action you should NOT be doing in the store?
Smoke only in designated areas
Display ashtrays in room settings
Park trolley in front of emergency door
Cut wicks at all displayed candles
What is Code 1000 ?
Injury incident
Fire Alarm System
Evacuation Announcement
Pre Warning Announcement
What is the first daily routine you need to do when start your shift?
Make sure DI for high refilling rate
Check on loosehands and recovery
Complete dept safety checklist
Make sure FOUR basic in place
To prevent accidents, everything must be in order except....
products are correctly assembled and well secured
Shelves and racking must be installed correctly
Damaged articles can be changed/repair later
Weight limits must be adhered to
As a coworker, which is the right thing to do when you see an attempt for shoplifting?
Ask customer to put it back
Politely offer them a shopping bag
Call security to catch customer together
Follow the shoplifter
Which statements can hurt a customer if we do not follow safety guidelines ?
Secure that damaged products are
changed immediately.
Make sure that products on podiums are fixed and secured against falling,
Eliminate cables in walkways and raised
edges on floor.
let wet floor dry itself
If you are confronting an angry customer, ...
Try to understand the customer's view
Listen but speak loudly
Repeatedly ask them what is their problem
Walk away
When a health situation arises, co workers should
Take precautionary measures to prevent such as using PPE
Always listen to any important updates
from the store
Declare to managers if you are sick
All of the above
"ATTENTION IKEA CO-WORKERS, THIS IS AN IKEA TIME CHECK, THE TIME IS NOW..."
This is an announcement for…..
Emergency Evacuation
Fire alarmed incident
Bomb threat
Technical problems
When hear code 1000, co workers should...
Stop work
Prepare for possible evacuation
Make sure emergency doors and walkways are cleared
Standby for next announcement
When hear evacuation announcement, co workers should..
Stop any equipment
Sweep all customer
Gather at the assembly point
All of the above
What do you do when you see FIRE?
Press/Break the emergency fire button
Extinguish fire
Keep away from location
Call Manager
What is the Emergency line number?
6696
6625
6699
6599
