WorksheetsPurpose of communication
Total questions: 10
Worksheet time: 5mins
Communication refers to the passing of:
ideas
facts
feelings
all of these
In a good flow of information, care should be taken that no one is (a)
Who is the best person to pass messages on?
The one that is most right for the job
The immediate supervisor
The highest ranked person available
Friends
To ensure that everyone understands messages shouldn't use (a) words.
An important goal of good communication is to
let people do what they want
promote competition in the work place
co-ordinate action
cause confusion
Good communication also allows people to learn
computer skills
management skills
writing skills
speaking languages
In business nemawashi refers to
planting rice
forcing everyone to accept unpopular ideas
having parties with staff
preparing for a smooth meeting
To establish the story behind a conflict, you should meet each person (a)
At the end of conflict resolution you should:
write everything down and get the people involved to sign it
ask everyone if they now agree
let bygones be bygones
forget about it
Good communication can:
encourage creative thinking
motivate staff
make people feel they belong
all of these
